"They have always been super nice and easy to work with. I think it's super odd that they don't offer appointments for any service. You have to leave your car there all day. I don't mind that but I hope they take time to do each vehicle rather then get them in and out quickly since they appear to be busy."
"I've been coming here for 20 years and I've seen 3 different owners and the new owner is better that the last. Excellent quality and service that you can count on, quality mechanics that know what they are doing, and a quality staff like George and Mikayla who can address your concerns about your vehicle. This is company you can rely on but make sure to make a reservation because they are very busy!"
"Thus is the spot to come if you have a import car. Our Prius rides low, and the plastic protectors get scraped when at parking spaces or speed bumps. Ours has 4 pieces that snap together. All Prius parts and we need new snaps. But the largest and most expensive part can be saved and reused. That piece alone is over 300.00Thanks Rick, you saved me again."
"Occasionally I cannot get in for regular maintenance right when I want - because Martin and his crew do such a good job they stay busy. Green Valley Automotive has reliably cared for my vehicles for 5 years. My most recent experience - they went above and beyond. My husband was at work and could not help me with dropping my vehicle off and later picking it up. I got a ride home from one of the staff and when it came time to pick my vehicle up the owner's wife came to my house to get me. Next time I'll give her more heads up because the lunch she was bringing her husband smelled delicious!"
"I used to go to AAA but I just found my new car shop with Borst. They are very communicative, quick, and friendly. My last repair at AAA took two week and they still couldn't find what was wrong with the start/stop function. Borst found the problem in one day and it only took them 1 more day to fix it. The whole time they were texting and emailing me reports on their progress. I also like that when I go in for quick repairs they have a waiting room upstairs that offers free coffee, tea, cocoa, and cold sodas. They also offer discounts if you are costco member. They are great and I will be using them going forward."
"Greta service. Went in for a free oil change which was fantastic and ended up with a shop for life. Very honest guys here."
"This was a spur of the moment idea. I need a 6k mile tire rotation and high speed balance. But my tire dealer next door had 14 clients ahead of me and 4 hour wait. It is free there and pay here. But it is a normal rate and I ll get done in 45 minutes So, All good ..Nice waiting lobby.Update:My four tires were in perfect balance from 6000 miles ago. So they checked all four,Just fine Sir, we did a full rotation ,checked your brakes and air pressures. So , as a courtesy visit, no charge sir. Here are your keys. Great way to have my day go."
"I used to use these guys all the time. If they needed your car for awhile they'd come pick it up and bring it back to you. Not sure if they still do that. But we called after not being here in a number of year, but the said bring it on over. And the. They actually remembered us. They've always done great work"
"We were in need of a wheel alignment as our vehicle started to slowly drift to the right. The team corrected the problem without add ons.The tire was the issue which will be brought up at the another tire store.The staff was friendly and explained everything to our satisfaction."
"The new location offers a much more comfortable waiting situation. Other than that there is no change: great work, reasonable prices, responsive people. Everything you could ask for from a mechanic and more. I not only trust these guys but also consider them friends. If you want the very best, you can';t do better than JT Auto,"
"We stopped in to get our tires rotated and an alignment. They were unable to do the alignment due to the size of our vehicle, so they told us the tire rotation was complimentary. They were super nice and fast. Highly recommend!"
"I had my tires rotated, oil changed, and everything checked for a trip and they were great here! It's one of the few times I didn't feel like a mechanic shop was trying to take advantage of me. I'll definitely take my car here for all my service needs! Great car service and customer service."
James S.
Sep 14, 2022
If you shop around a bit, you can get a slightly lower price. But, these guys are honest and fix things right. The service is excellent, the waiting room is very nice (cable TV, leather sofas, magazines and free coffee) and it's in a great location. I use a couple different mechanics/shops. This one is on my list of favorites.
Visit Restaurant PageChuck M.
Jan 6, 2022
I am a frequent winter visitor to Tucson, and have had significant work done to my Outback on two different occasions here and have been quite satisfied both times. I have also been to Gibbs for an oil change and inspection. So a total of three.They seem real nice, always treat me well, and the services they have performed were apparently done correctly. Engine is definitely running better with the new plugs they put in on Monday. It's a busy place, seems popular, and I once asked another customer about his opinion and he said he's been going there for years and is still satisfied.
Visit Restaurant PageMike B.
Feb 11, 2014
I have been coming to Rick for over 10 years. He is such an expert in all things related to import cars and service. I now have a new car, traded out the Honda at266k miles. And i bought another import mainly because i want Rick to do my service.No Domestics cars. I have a 25 year old Nissan truck at 296k and it continues to be a daily driver because of this service center. Great Crew.MarshallGulchTucson
Visit Restaurant PageSandy M.
Oct 5, 2023
Mar'tin is a nice man, he helped me out with my AC blower.Although when they had my car and working on the vehicle, the drivers window regulator broke and I had to pay for that.That opening up of my door, left a gap between the door and trim. When I closed the door the window shook.I called Mar'tin and he came to my work and fixed what his guy couldn't./Didn't.Thank you Mar'tin.
Visit Restaurant PageBernie O.
Oct 18, 2023
They were friendly and give you an out-the-door price. No surprises. They take photos and send them to you to show you exactly what they are looking at. No work is done before your approval.Did it come to more than their original price? Yep.They replaced the harmonic balancer (crankshaft pulley) and serpentine belt. It wasn't till then they would know the power steering pump was 'belly-up'.They topped all the fluids off and were taking the car to the carwash. The fluid all leaked out before they could even get to the corner of the building.Oh, I could have said, "Don't fix that.", but have you ever tried to drive a car when the power steering isn't working? It's much different from the older cars that had no power steering to begin with. It takes 3 men, a boy and a small dog to turn the steering wheel.In addition, it probably would have destroyed the new serpentine belt in a hurry.
Visit Restaurant PageBob A.
Nov 14, 2024
These guys are wonderful. I had someone at an auto parts store tell me my alternator was shot. I took it to Big Brand Tire to further check it out. A representative called me a few hours later to say that they checked it when I dropped it off, then took it for a ride and checked again, then let it sit for an hour, took it for another ride and checked it again. I went to pay for the service and was told, "no charge. We only charge you if we fix something." The last time I was here with a flat tire, they took it off, said it could not be fixed , and when I asked if they could replace it, they told me that the tire looked fairly new ( it was six months old) and suggested I just go to wherever I bought it and it should be under warranty (it was). That's why they are my "go to" place for repairs!
Visit Restaurant PageKnoxAnn A.
Apr 23, 2021
My car's battery died and they came and gave me a jump. They need one thing. Receipts. Great people and everyone loves them. Me too
Visit Restaurant Page
"I'm here for my 6000 miles oil change. I have a 25.00 coupon if I come in January and this time the agent said he would not include my military discount. They Did last time. But I also have a 17.95 YELP CHECKI IN discount. We ll see if that is included. They also will shuttle you to work, wash the car and rotate the tires for free. Since there is no balance of tires , I don't rotate here. I'll take the wash done next door. On time , early appointment.Update my review: He did allow the coupon by email sent to me for Jan and My military service discount. I decided 2 discounts was enough and left out the Yelp check in 18.00 off discount on oil change. Still only came to 50.00That's good full synthetic b"
"I pulled in, asked how long for an oil change, and was told under an hour. Under an hour it was, and under $25! Friendly, understanding, ( I didn't know what kind of car I was driving, don't ask) they were just like nice Uncles, checked on me to make sure i was ok, and all! Waiting room is icky, but I wasn't there to get decorating tips, I was there for fast, reliable, cheap service, and i got it! BAZINGA!"
"Grey honest friendly service. I come in for flat repair and rotation I did not buy tires from them and no charge. They have a new customer with me will buy my next tires from them."
"Wow what service!I came to this place per recommendation from discount tire and so happy I did. Mark, the owner, was professional, friendly, and explained to me how often I should do tire rotation/alignment check etc. I was in and out in half an hour w/ appointment. Highly recommend using this garage for any of your needs!! I'll be back"
"Our car needed some hoses and serpentine belt replaced. We heard from our neighbors that this was a good place to go for repairs.They did not disappoint!The entire experience with this business was top notch. Kris and Jen are friendly, professional and proficient. Same for the mechanics!Kris knew I needed my car ASAP and worked with the shop to have it ready earlier than I expected. It also drives like a dream.I really appreciated the ride back home and to pick up my car. This is above and beyond service. We will definitely be back! So glad you're here!"
"I'll be back for my next set of tires, this is a great shop that went above and beyond with me on a set for my Audi. Good people, service, the whole enchilada."
"I was told to try this place by a transmission shop. The front desk employee, she was very helpful and nice. Great customer service as I walked in. I took my truck to get a catylic converter check done. My truck passed the test so they saved me some good money that I didn't have to waste. I only spent $60 and not the $2000 I was quoted for a new rebuilt transmission Great place to get your truck or car done. I would recommend this place to anyone"
"We were glad for find this place. We have a Subaru that blew a radiator and didn't know where to take it. Our old Honda mechanic recommended this place. It's always hard to trust a new place. We got great care from John and I love the online appoint service l. We even got recommendations for body work that ended up working out well. I highly recommend taking your cars here."
"I came here on a Monday. I made an appointment, but they take walk ins. I needed 2 tires and they got me in and out in less than 30 minutes. I spoke with Diego and Eric and they were very welcoming and helpful. Great service and great prices. The waiting area is welcoming and decorated well. They have WiFi, TV, water, coffee, and magazines while you wait. I definitely will be coming back and recommending them to my family and friends."
"Took my 67 GTO to Ramsowers. I had been to other shops in town, they had it for over a week, worked on it but it ran just slightly better. Jack and his team did a great job. I brought it in and they had it back to me a few hours later running better than it ever has.They even washed it for me. I highly recommend this place for someone looking for an honest locally owned place."
"I have used this location exclusively for servicing 2 vehicles. Tires, alignments, LOF and general service work and have always been reasonably satisfied with cost, timelines and professionalism. It has been a great convenience making appointments online prior especially since i live out of town about 30 miles away. Was not able to use the Big O website to make an appointment we drove to the dealer first thing this morning but were told it would be a 5-8 hour wait just to begin LOF!? "We are so busy we terminated online scheduling "!?? What a pathetic way to treat regulars and business as a whole. Don't worry i dont think you're going to be so busy if you keep this policy and attitude towards your customers. Will not be returning, plenty of other options available nearby."
"Carlos and the team is phenomenal! They go above and beyond my customer service expectations! You immediately get greeted by the team and feel welcomed which is amazing. The team is very friendly and knowledgeable. I love bringing my vehicle here because I know they do great and honest work."
"We've had to bring our son's truck here a couple of times and they always seem to do good work. They call when they say they are going to call, they tell you what the issue is and quote what it takes to get it done. I don't know how they compare on price to other shops as I haven't done that comparison, but they are definitely cheaper than the dealerships. If you need an honest and reliable repair shop, I would recommend trying Avery's."
"Easy to make appointment. Car returned at requested time. All the new people are winning me over (and that's huge because I HATE CHANGE!)Also shuttle to and from work from Barb is a lifesaver!"
"After a fantastic experience with my 2014 Forester here, I now am using these folks to service my 2023 Camry. After two consistent years of being a customer, the MIS team has not waivered at all in its high-quality, responsive, and fairly priced service. There is absolutely no other auto service/repair shop that I would consider for my import vehicles, in this region and beyond. Thank you, fabulous MIS team, especially Alan and David!"
"Quick service, reasonably priced, friendly staff, and more like an old style service place. Mechanics in the old vein."
"Again, they came though! Have a 17 year old Subaru Baja, Turbo,which is my RV tow car. Was having multiple car problems (clutch,leaks, noises etc), all were fixed and car is running great. Go herefor good service, and excell service."
"Great customer service when booking the appointment for an oil change as well as when I arrived. I waited (vs.dropping the car off & returning) and my car was done in just over an hour. Very affordable & a sincerity you don't find at car dealerships. Thank you Douglas automotive. I will return & I highly recommend your business/services. Just a note - follow the road - even when the pavement ends."
"I was having issues with my car stalling after rough idling. It happened multiple times before I brought my car into Ooroo but of course the issue didn't happen once it was brought in. However the team there did not give up on finding the problem. After a day they were able to identify an issue with the purge valve in the gas tank which was causing fuel to flood the engine leading to a stall. They ordered a new part from Kia tested it out and had it done the next day. The atmosphere is clean and has a good appearance...not like some auto shops where it's super dirty. The staff is very friendly and talked to me with words I could actually understand instead of a bunch of jargon which is what usually happens at auto shops. If I ever have a need for auto repair in the future I am definitely bringing my car to Ooroo!"
"Picked up a nail or screw Saturday night. Discovered it Sunday morning before Labor Day. This place had a Sunday opening, took less than 30 minutes and didn't charge me a dime! The manager, Santos, was super friendly and professional. Great experience for a poorly timed inconvenience."
"Great and quick service! I was in and out within the hour. The staff is very helpful and nice. Definitely using them moving forward."
"This place is horrible -- avoid them at all costs. They WILL find a way to rip you off, no matter what you problem is. And they'll sweet talk you at first. It seems like they have a specific older gentleman employeed there to do just that. He's very nice at first. But he swiftly changes tune when you start getting savvy to the games.We brought our pickup in because it was making a bit of a strange noise. They assured us that we needed to have the transmission checked. We don't know anything about cars, so ignorantly, we let them do this. They pulled the entire thing out, and what do you know? Duh, the transmission needed to be rebuilt! Well, at that point, you can't really go and get a second opinion, because they're going to charge you $1,000 to put the transmission back in, and then the entire fee over again if you choose them anyway to do the work. They've got you by the you know what.So, we let them do it. $4500+ later, we bring our truck home. And you know what? The same exact problem is happening! Are you kidding me? We brought it back, and they said nope, it's fine. The following week, we had the issue again, and brought it back again. This time, they same it was some small $100 part that they'd cover in the warranty. Ok, cool. We got the truck back the next day......and the next day the same issue occurred. We went back to Aastro. Now the gentleman who started nice towards us is nothing but rude and crude. And now he said it was a DIFFERENT $100 part, but this one isn't covered. Well, why the hell not? They misdiagnosed the issue from the start, rebuilt the transmission unnecessarily, and after four tries, finally get the right part, and make me pay the $100 after all that? They are thieves and grifters, liars and schemers. Stay away.Oh, and they bribe you with coupons and money for some of their cheap services if you prove you've written a positive review for them on various social media. So if you read a positive review, read it with a grain of salt. It's likely to be fake.Just seriously stay away from Aastro."
"I've had two interactions with Dan's and both of them have really been so positive that they absolutely have my loyalty. Their prices easily outshine the dealership. They've got a partnership with Costco, and communicating with them is very easy; sorry if I'm behind on the times but I love that I can text message these people and they're very quick about getting those work estimates to you by email. These are the basics.What truly won me over was how they were able to help me over the holidays. I don't want to go into too many details because I don't want to set unreal expectations, but not only did they help me out in a pinch, they also advised me about a warranty on my car that I thought expired...so instead of just doing the work and putting me in the hole several hundred dollars, I was able to follow their advice and let the dealership do the rest. That's building trust right there. Much respect."