I ordered a Valentine's Day bouquet for my mother-in-law from ProFlowers. Unfortunately this is the company that they used. I paid for the high-end bouquet along with a specialty card and mylar balloon. What was received was quite different...A handful of flowers shoved into a jar. There was no specialty card and no Mylar balloon. The flowers were tired, open and scrawny with leaves on the stems all the way through the waterline. I contacted proflowers.com. They will have another florist redeliver the flowers. Overall, I have been very happy with ProFlowers customer service handling issues like this in the past as well.However, from what I could see from the pictures the quality the bouquet was so horrific that I decided to contact the local company as well.That's I called directly and spoke to Walt at this business in Tucson. Walt was dismissive and rude. He also said things that didn't make sense and were inconsistent. First he said that I should not have gone through ProFlowers because they were not a reputable company. ?? He said that he was surprised there was no ballon as it was supposed to be Included one. Walt the went on to say he remembered preparing the order himself and he did exactly what was requested describing the number and type of flowers in the bouquet. This was a lie because I had pictures.Walt then went on to say he didn't understand why I was calling him directly because he Apparently received some communication already with ProFlowers re the order but looked forward to my yelp review because "clearly the quality of people who post yelp reviews is very poor." Wow! This is a horrible local company in Tucson with bad service. I would give them no stars if I could.