Blue Whale Car Wash

My car needed a complete detail, inside & out, and I was overdue for lunch with an old friend. Hence my journey to the Southwest side of our metro and a two-hour dropoff at the (then) newly renamed Blue Whale Car Wash. I chose a package that was about $137. Everyone with whom I came in contact was pleasant and professional.But two hours later, when my friend dropped me off to retrieve my car, I could see the dirt on the underside remained. In fact I saw it through the cashier's window from some distance away. I asked about it and she said that it was probably tar. OK. So I went out and spoke with the guy who drove my car around and confirmed that it was indeed tar and there's an extra fee (additional to the $137 detail) for that. Nonetheless he did remove it.The hubcaps also looked the same as they did when I first arrived. No explanation given, but the gentleman helping me (turns out he was the manager) cleaned all of them while I waited. And while I was waiting I thought I should check the trunk and it's a good thing I did because the trunk interior was untouched. So the guy vacuumed it but also told me they don't usually do the trunks. HUH?OH! And my friend who lives near this establishment said she pays about $50 each time she goes and gets an interior/exterior detail and she is satisfied with their performance.This visit was several weeks ago, right when they changed brands. I can only hope they get more consistent with their service and pricing. In the meantime, they get an additional star to the obligatory one because like I said, everyone was nice and they did get it done. I just had to stand with them to ensure they did it!

So I'm suprised the ratings were so low. As I understand this used to be called Octopus Carwash. We had Octopus in Albuquerque and liked them quite a bit. Breaking Bad used them as a set as I understand. I missed the sales guy by a split second and didn't know where to go. The photo shows how there's a menu, but not where to go with signs, cones, or rope. I came in for an Ultimate wash and hand wax. The value for the service was pretty good. I understand we're in a market where a competitor is king, that is locally based too. If given a choice, I would go here for value, locally-owned, and good service.

Just came home from a trip and I needed to get my car washed. I've seen this place I believe they took over another business. Well driving down the road I saw the sign: external car wash five dollars; that sold me. I pulled into the line and it took a while before anybody showed up. I almost felt like leaving. It was so empty. But a elderly gentleman came out and took my money. I pulled around to get into the line and was the only one there. The car wash was good enough. They pulled me around to have my car dried and they did a half*** job drying it. Good enough. I'm not sure if they have this sale all the time but five bucks is decent enough for me.

Paid 56 dollars for a wash and interior detail. They must not wash their rags because my car smells like dirty rag. I had to detail it myself to get the smell out. Should've done it myself the first time. Not to mention, they definitely do not wash their brushes in the wash tunnel as it left dirty streaks all over my car. Would not recommend you going here, they definitely are NOT the octopus car wash.

Be careful what you leave in your vehicle. I had my Tacoma washed, and came up missing a bag of quarters and my prescription WileyX sunglasses out of the center console !

Worst place ever!!!!I paid $17 just to go down street to another car wash, to redo their poor service. While there decided to purchase a monthly, unlimited washes for $15, why not, I did a better job by myself than a team of 4!!!!Stay way!!!!

I paid quite a bit for my car to get clean, it didn't happen. I have water spots all over my car. The worker was upset that I asked them to clean the back of my car since it was still dirty. The windows inside were mostly clean. They didn't wipe any of the console or rear view window. I can keep going...

Only needed an exterior and interior cleaning today. Even though it wasn't a higher level, what I found after I left was appalling. The outside employees obviously didn't pay attention to anything. Was not worth going all the way back.

The machinery failed at the Thornydale car wash. Cars were hitting each other. Several customers yelled to the staff to stop the car wash line. My car was one of those that was hit. They took the car out of the line and took a picture. They then DENIED this happened. The manager came and told me the cars didn't hit each other. When several witnesses came forward, they then denied any damage. When I showed them the damage to my car, they denied it happened. They would not exchange insurance information. The owner's son, George, was there as well a a regional manager. This is a failure of this company. Terrible customer service. Outright lying. Finally after 45 minutes of staff, they gave me a piece of paper and told me to report it to my insurance company.

One star is too many for this car wash. NEVER GO HERE, RIP OFF & no service. Left with a rinse at most.First in line, opened late. Paid OVER $21+ for full service wash. Asked to make sure back seat Vacuumed well, floors as well.My windows do not even looked clean from the inside.Neither of the initial 2 attendants had anything to say except ok.When called over that wash was done....said it looked like not Vacuumed at all. Told the attendant the car was still dirty inside/outside, didn't even look Vacuumed & streaks windows....shrugged it off & said I would have to pay additional $20 to do more of an in depth vacuum, yet even drivers seat had dirt still on it. I explained this was supposed to be Full Service wash & he said anything other than what I got would be "a la carte" charges.WORST experience/Service ever.Never go here......I definitely will not be back.