Arizona Urology Specialists - Professional Park

They were fine, but quite cold. No bedside manner to speak of, all business. Not the worst thing, but not my favorite when it's my health.Having billing issues with them and my insurance as well. Overall not a pleasant experience, don't know if I can recommend them.

I'm a disabled veteran under the veterans choice act, meaning I was sent out to the community doctor. To perform my Urolift procedure for a set fee or a contract with Dr. Patel he was contracted to do my Urolift. Well, Doctor Patels RN did my Urolift, then I was hospitalized. His assistant told me I didn't need insurance just get to the ER. Since I was under contract to him and he caused my hospitalization. Doctor Patel billed my private insurance to pay for his failed Urolift on me. If you are a veteran and you are sent here don't go, he will harm you physically and then bill you for his failure. Beg the VA/CCN to give you a new office, they know he hurt's veterans. I continue to suffer from Doctor Patel to this day . Nobody in his office cares .

Went today and saw Dr Robert Hoy. This is the type of dr that wants to spend as little time as possible with you, doesn't tell you what's wrong with you, doesn't show any empathy, has no personality at all. This guy gives me some bad news that was devastating to me then asks if I had any questions. I had so many questions but I just couldn't think clearly ( I was in shock) and didn't really ask any important questions. I was just rushed out of there. He gave me a prescription for cream but didn't say what the purpose of the cream was for or how to apply it. He didn't even say what it is I have.I can't speak for all the Dr's there (just Dr Robert Hoy), all I can say is to avoid him.

I have kidney stones. They placed a catheter in to allow the stones to pass but it was not a proper placement! I was in the most horrible pain I have ever been in and I have been through cancer and 3 childbirths. I was urinating all blood, they said that was normal. The Dr. who placed it went on vacation they day after placement and NO other Dr. would see me because someone else placed the cath in. So I physically went into the office without an appointment, sat in their waiting room crying in pain until SOMEONE would see me. They left me in the waiting room of their office for an hour until someone begrudgingly decided they would take it out. They then charged ME over $600!!!!! I called them and they said they would take care of it. But then they put it on my credit!!!! RUN and RUN FAST from this office!

Good doctors but questionable billing practices. I went for a first visit, was charged over $169. They claimed that because I had not met my deductible for TRICARE that would be the charge that TRICARE would allow. When I received my "Explanation of Benefits." I found that the practice could only bill me $97.00. In short, they over billed me on my initial visit. For the last month, they have held the remaining $70 claiming that I will owe it to them in the future. Use them as your physician if you must, but hold on to your wallet.

They were acquired by Audax Private Equity Investment. You know what that means. Cost cutting and maximizing profits. My doctor who did provide excellent care left the office.

I drove two hours for this appointment, arrived an hour early, checked in an hour early, set in the lobby for two hours, 30 minutes past my appointment time before I was called back then set in the room for another 20 minutes still no doctor. Ask the nurse when the doctor was coming. She will in few, you do realize I am 45 minutes pass my appointment time. No one seem to care. I would not recommend this place if it was the only urologist in the state.

I absolutely cannot understand the people that purport to have had a bad experience here. My experience couldn't have been better. I've endured BPH for many years and came here to see Dr. Arthur Caire. The staff was friendly and helpful. After the initial exam, Dr. Caire suggested 4 courses of action. I opted to have a TURP procedure and Dr Caire and the staff were able to schedule the surgery within a week. Dr. Caire was professional, caring and a good listener. The procedure was an unqualified success. I highly recommend both the staff at the Arizona Institute of Urology and Dr. Caire.

My primary care doctor decided I needed to see a Urology specialist and asked me if I had a doctor I preferred. A neighbor friend recommended that I see Dr Pattino at Arizona Institute of Urology. I received a call today from their office and they set up an appointment for September 5th and also sent me an e-mail for their patient portal. Imagine my surprise when I saw a message from them changing the appointment time and also changing the doctor I would be seeing to a Dr Patel. I called them back and was told that Dr Pattino was no longer with the practice. I did some further checking and fond that Dr Patel had several bad reviews. You would think they would know when making an appointment that one of their doctors was no longer with them. If they can't even get an appointment right - what else can't they do? Time to find another doctor.

STAY AWAY FROM THIS PLACE!!!DOCTOR ALWAYS LATE!!!Third time that I waste my day at this place! my Urologist Dr Ramakumar has been late my last 3 appointments. (An hour, 45 minutes and an hour today. RUDE AND INCONSIDERATE STAFF!!! Since my first name is Spanish the staff wanted to have the conversation in Spanish only (?) Frankly, I found that to be racist! the staff heard it and people in the waiting room heard everything also.Their excuse? The doctor is really busy. (Well, Aren't we all busy? and what are appointments for if they are going to be a waste of time?Unable to wait over an hour again, I had to drive back to work, called back as soon as I got there and the staff hanged up on mesaying that I was being rudeREALLY REGRET HAVING MY SURGERY DONE BY THEMAND DEALING WITH THEIR RUDE STAFF!