Apex Window and Bath Accessories

We did a remodel of a guest house. Apex came out to measure and install a glass shower wall in the master bath.John Davis from Apex was professional, asking questions about things I hadn't even considered when selecting what I wanted. He showed me pictures of various installations already done with frame and frameless glass walls. It took me awhile to decide what I wanted and he was very patient with me.The installation was on schedule and went smoothly and is beautiful! I couldn't have asked for anything better than what was installed.I would recommend and use Apex again.

March 2021.From across the house I heard a loud noise like a bucket of rock and sand being dumped. I ran toward the sound to find glass covering the shower and bathroom floor. One of the shower doors had just shattered. I swept up 50 lbs of glass. Reporting the issue to Apex spawned a litany of phone transfers and inability to find files. I was told, Quote.."glass does not just shatter". end quote.True it had been 16 months since installation but IT HAPPENED!Promised call backs failed till, days later. I was told the Phoenix V.P. said "Impossible". No request of information or offer of inspection. I could see this company was not going to guarantee its product or installation.Still....IT HAPPENED!So I did some research. "It doesn't suprise us when glass breaks because glass breaks," says a spokesman for the Consumer Product Safety Commission. Shower doors spontaneously exploding, with perfectly rational explanations, has happened to thousands of people and is well documented. An almost invisible chip can give way to temperature changes or even vibrations. A defect during manufacturing called "nickel sulfide inclusion". A piece of foreign material gets trapped inside the glass and over time can cause the glass to shatter for no obvious reason.

Benchmark Tucson contractor. We ordered about 20 windows from Apex. Installation happened on time, crews worked cleanly and were very respectful in our home. Pricing was more than competitive after comparing estimates from two other contractors. One constructive criticism: communication. Some windows had errors in them, cracks, wrong design, etc. and nobody would tell us until after the crews were here or had already left. Willing to overlook because the rest of the experience was entirely positive. Even had a slight discount for paying upfront.Strongly recommend.

I've had the same experience as other reviewers with their "warranty" and customer service. I put in a request for repair under warranty in March of 2020- their technicians came out to my house, said they didn't have the correct size window but would order it and return but never did and it is now August of 2021. I have made numerous calls about this and each time they take my info, say they can't find my file but will look it up and will call me by the end of the day, which has yet to happen.

These guys are bit incompetent. I have had to schedule repair/warranty work with them 3 times. Each time I had to call to find out why they aren't showing up when they say they would. Turns out they hadn't even ordered the materials needed although it was pointed out that this was the cause several times. They also blamed on changeout of personnel and inability to find work orders, etc. All excuses. This is the worst customer service. They say they are working it and very nice, but results completely lacking. Beware of working with them, especially if you need any repair or warranty work.

We purchased 2 showers & theyWere installed yesterday actually Over the last 4 days & overallIt turned out pretty Good !!The installer did a Good Job !!The salesman was good BUT could have been muchBetter if he had shown me all the color options & faucet Fixture options !!The Supervisor who came out & did the final measure was also Good !!My main suggestions is upgradeThe Delta Faucets & Have betterLiterature of product you offer !!We have purchased over the years3 acrylic showers in different homes1 Bath planet in 20112 showers & 1 tub from Jacuzzi& now 2 showers from Apex ..Over all 3 stars ...I understand theyJust are about to open a good size Showroom with all the product which would have helped me seeAll the different options !!Also color Chip samples need to be larger soYou can see if it's gray or more tan On the colors !! TODAY I Was At The Fall Art FestivalAt ORO VALLEY & APEX Had A BoothWith a Lot More Color Options thanI saw at my Home !! Overall good experience butCould have been Much Better ..

Super happy with the customer service. Theinstallers were very professional. They were punctual and clean. The bath to shower conversion turned out stellar. I am so happy and would highly recommend them.

We called in Apex for an estimate to remove and replace a shower that was incorrectly installed by another company. They were on time, professional, and did an excellent job! We did have to wait a number of weeks for the shower to be manufactured; partly because it needed to be larger than normal due to the damage caused by the other contractor. Knowing that we had waited months on the other contractor who botched the job, they pushed our install up ahead of schedule and completed the work in only half a day! I wanted a standard entry with glass doors, but my husband is disabled so they recommended a low threshold entry without glass doors - and are we glad that they did! The new shower is so much easier for him to use and is large enough to accommodate a shower chair with no problem. I would highly recommend Apex for all your bath remodeling!

This is the text we recieved after telling them we had chosen someone else. BTW every quote we got we went to their showrooms. Hi Rudy, Jim told me that you've chosen another company because of lack of reviews. You have made a very poor choice. Here's the challenge. Who ever you have decided to buy from, ask if you can go to their building where their business is. That's a lot more important than trying to read reviews. Before you put a deposit down, or if you did you'll have 72 hours business days to cancel, go and see our building at 4755 S Coach Dr Tucson, AZ 85714. That will open your eyes. What happens if something goes wrong on your job with these companies can't give you an address? They can hide behind their telephone. That's very risky. With us, c'mon down anytime you want. When you come here, you will see one branch of a $33 mil business since 1995. If this doesn't mean anything to you, then go ahead and Risk on a company without an address. Let me know if you want to meet Jim on Monday. Thanks, Andy @Apex Baths

I had someone come out because I wanted a quote on how much it would cost to renovate my shower. I don't know if I just misunderstood the salesman's sense of humor, but I felt he was insulting my home and bathroom. He said my current shower was ugly (which if I'm having someone come give me a quote on renovating my shower, obviously I know it needs work). Just felt like that comment was unnecessary. He also said something to the effect of he knew when he saw my home that I wouldn't be purchasing anything. Overall felt very insulted and judged. I know my home isn't the nicest on the block, but it's my first home and I'm doing the best I can. I've been wanting to upgrade my bathroom since I moved in and was curious about what the cost would be. After that interaction, I'll probably look at using a different company. Which is a shame because everyone else I spoke to from Apex was nice, but I don't want to give my money to someone who thinks my home and the job is beneath them.