Alvernon Optical

Dr Sharon Peterson at the east side location is terrific but only does eye exams Wed/Thur. The price is a bit of a mystery. If you book via their answering service (option 1) you're going to get some oddball (lower) price (which Alvernon "might" still honor, or might not). Note that their "real price" is an eye-popping $108 for exams, so be warned when shopping/comparing their actual fee with other optometrists! Staff is pleasant but do a heavy pitch to buy glasses from them. Frame options are decent but (especially for men) could be better. Parking is easy and hours are good (until 6pm plus half days Saturday).

I went here for my new eye exam and they were all so kind and helpful, the manager was very attentive and I highly recommend this location . Professional kind and helpful!

Staff is almost overly cautious understandably with wearing masks yet I don't see anyone wiping down the door handles or chairs or desks. I felt a little uncomfortable. The glasses sales lady told me what she would be ordering for my daughter and tacked on a bunch of stuff I didn't want. I had to MAKE SURE I knew my benefits and know what I wanted. Otherwise I would probably be paying tons for stuff I didn't need. Staff was ok. This one lady kept giving me a Karen vibe, and was kind of rude, but everyone else was nice. Eye doctor was very nice. The price of glasses was mostly above 170 which my insurance covers $150 you have to look in the discounted section then it's about 170 and down. Not a big selection of glasses.

All around a fantastic experience. From the very first phone call to make my appointment to picking up my glasses, everyone was so nice and so helpful. Dr.Peterson is outstanding, and the Manager of the Tanque Verde location was just beyond awesome! We are fairly new to Tucson, and the level of medical care you get here is subpar - that is until you walk into see Dr. Peterson and the staff at Alvernon Optical on Tanque Verde and Sabino Canyon! Thanks again for ALL of your help!

Update: The office manager reached out to me after reading my initial review. She sincerely listened to my concerns and she was authentically remorseful for the way we were treated while at the office. I felt heard and my concerns were validated. She explained there were staff covering from other offices and our experience is not typical for her office. I am more likely now to give Alvernon Optical another chance at this location, but probably during the week to be assured the regular staff are working.

Been a customer for, what, nearly 30 years through several owners. It's only gotten worse over those years. They treat customers like crap. Like they are doing you a favor.Have spent thousand and thousands of dollars on prescription optics - regular and sun glasses, progressives - for 2 people. Thousands. And more thousands. We care about our eyesight. And thought doing business with a locally owned/run company was the way to go.So ... a pair of eyeglasses got scratched, oops your warranty ran out 6 weeks ago. Of course the company NEVER provides a receipt showing what you've bought and how much it cost. So had no idea missed it by such a short time.And also can't PROVE how many thousands we've put into this place ... and they keep changing computer/financial/records systems so they don't have a record (so they say...)Too bad, so sad sucker. No deal. No luck. Pay up.No way. Adios.

All around great experience for the past two years. The Doctor and staff are all courteous and professional. However, Nadia is the reason I go back. She is the best optician I have ever encountered. She has a gift of being able to see just what type of adjustment is needed and executes it flawlessly. The other thing I appreciate about Nadia is her ability to help select a frame that works well for my face. She will allow you to make your own decision while being honest in her feedback. Since I have to wear my glasses daily, I appreciate an objective perspective. She will not steer you wrong! Referencing the recent one star review - My new glasses have arrived each time within two weeks. I don't mind the wait... I've had to wait about the same at other major retailers. The ones who do make same day eyeglasses do not usually carry the lenses I need on site - so I still have to wait. Also at other major retailers, I've had to return multiple times for frame adjustments, sometimes even giving up because the ever changing array of folks who attempt adjustments are simply inept. Nadia gets it right the first time, and I only need to return if I am too rough with my frames.

I was provided service by very knowledgeable and friendly staff. I was confident that I was receiving their very best support. I will not hesitate to recommend Alvernon Optical to my friends.

First of all the staff and doctors are very nice. The problem is if you order your lenses from them they have to send them away to the East Coast, which takes 3 weeks. I suppose that is ok for some but others who need new prescription glasses right away, and the correction is major, you now have to function for 3 weeks without the right glasses which in my case was dangerous to be on the road. Luckily nothing happened to me but I will never get my glasses there again, I asked them why they couldn't find a place in Phoenix to do this ( and you know Phoenix has a lab somewhere), and I just got blank stares. I think Costco only takes a week.

Complete waste of time. They became angry when I asked for a copy of their HIPAA policy (after requiring me to sign a statement that I received it), and refused to continue with the eye exam when I pointed out that they were not following CDC recommendations with their mask policy. They were very rude the entire time, kept talking over me, and of course wasted my time with an appointment that they arbitrarily canceled. I am thinking that they must be Democrats.