Alvernon Optical

Went here for years & was very happy. New and very inexperienced optometrist treated me at the last appointment in such a condescending and impolite manner (I guess when you're in your early 20's, someone in their late 60's is very, very old and close to death) that I was appalled. Would not want to entrust my eyes to someone this inexperienced in working with patients. I wrote a polite and detailed letter about specific things that were said and done during the appointment and received no response at all. Not a peep. Nothing. Which made it clear my business did not matter. I did use the prescription from that appointment to try to get glasses at Costco and the prescription was not filled out correctly, so Costco had to call and get it corrected. I switched to Arizona Primary Eye Care on Tanque Verde. Not only are the doctors there courteous and professional, with all the latest testing equipment (more up to date), they have an incredible assortment of frames and, best of all, gas-permeable contact lenses at half the price that they were at Alvernon Optical. So very glad that I made the switch.

Fast, friendly, efficient staff. There was absolutely no waiting around. I don't know about the other locations, but the Alvernon/5th location is a well-oiled machine. We both were given thorough exams, and the optometrist was happy to answer my questions.Great covid precautions, even now (July 2021).

Ever since AEG had taken over the business, the quality of the glasses has definitely gone down almost putting it in par with National Vision. There used to be an in store lab where the quality of the eyeglasses was superb. I know AEG was doing this to save money but in the long run the quality suffered.

I loved the optometrist, the lady selling me the glasses was nice. The thing I didn't like is the lady that gave me the finish product. I responded to a survey they sent me and let them know that I felt the lady was rude. The manager called me and I let him know that I felt she was rude. I told him I tried to talk to the lady about it and if felt as if he didn't feel the employee was accountable. He kept making excuses for her and never admitted to any wrong doing on her part. I understand that people create relationships in the work place and that's good. However as a customer I was the one trying to use de-escalating tactics on one of their employees and was still treated as if no wrong was done. Will not go back.

I had a really good experience with Alvernon optical. The staff was very friendly. They may not be the cheapest place in town but I think their customer service makes up for that.

Horrible timing. Always behind putting customers behind. Had to cancel my 1200 b/c they're an hour behind. Billing got confused; tried billing us multiple times. Could not find my kid's order. Don't go here. Save yourself the pain.