Zaxbys

So today I happened to have time to grab lunch as I was out running errands, and I stopped in to my Zaxby's in Lutz on Sun Vista Drive. It has been quite a while ( a few weeks probably) since I had last been in because of my schedule. Today, as I expected, it was another FANTASTIC meal with GREAT service just like it has always been. Nothing had changed since I was last in a few weeks ago. I love the consistency of this Zaxby's, in the quality of the food, the friendly service of the staff, and the cleanliness of the restaurant. It is such a pleasure to know that I can always stop in to my Lutz Zaxby's and count on receiving a delicious meal from the most pleasant restaurant staff at anytime. Thank you Zaxby's - Lutz for setting the bar high and always delivering a great experience!!!

We ordered a Chicken Fingerz Zax Packz. It was pretty good. The chicken was fresh and flavorful. It is a tad pricey but a decent bit of food. The bread was also good. I would like to see more vegetable options, however it was good. I liked all the sauce options. They have good ranch and sweet & spicy was pretty good too.

Dinner time... line was long... chicken was.... Fresh and HOT! Salad was fresh, crisp and...COLD... service was SPECTACULAR with a smile . That's the way to do it! ZENZATIONAL!! This is the way to do chicken !

Oh! Today I am highly irked by the customer service I received today. I ordered a meal via delivery directly from the Zaxby's website. I received my order in record time, but I was missing my cookies that I ordered. If you KNOW, you KNOW those cookies are the perfect ending to a good meal. So I'm kinda pissed off lol. I call the store just to inform them and see if they could process my refund. Tell me why they told me they didn't see the cookie order on my receipt. While I was actively looking at the receipt I asked them what was the order $$ total that they had and it was the same amount that I was looking at that was inclusive of the cookies! So I tried being patient. Like OK, we're looking at the same dollar amount, so we can play the adding game and see that what they have and what I have are wrong. The manager was reluctant and starts getting an attitude. She asked me who I ordered my food through and I told her, YA'LL -- I ordered directly through their website, I don't know what service they actually use. She tells me I used a third-party because they don't deliver -- again, not disputing who delivered it, because I genuinely did not know. I just know the order is made and pulled up on Zaxbys.com. She basically told me I was lying and if I ordered it online that means I came in and picked it up. MAM, it's super cold outside, I didn't come and pick up a thing! She then gets fed up and says "give me your card number so I can process the refund". Well mam, I'm not about to give my card number to a disgruntled stranger. So I refused and told her I would just charge it back with my bank and figure it out. After getting in contact with their help line and them acknowledging and SEEING where I did order cookies, they gave me a refund. I'm pissed because it's a simple few dollars but mam don't treat me like I'm lying and all the evidence is readily available to show you. We literally have the same order total amount and simply adding the number up would've confirmed that they were missing an item. She kept saying "if it were ordered it would've popped up on our screen and we would've bagged it." Ok girl.

Best Day of my son's life. My 12 yo son was in putative heaven after discovering the Mr Beast Box on the Zaxby's menu yesterday. While the wait for the food was quite long, I believe he would have waited for the Rapture itself if need be to feast on the manna of toast, cheddar bites, fries, and chicken tenders. As an added bonus, Zaxbys included the piece du resistance, a bag of Feastables -- enough for an entire week of insulin shocked bliss. While the caloric count is shocking at a whopping 2,000 plus calories, it is a small price to pay for the sheer joy that this Blue Box from Lord will bring to your child's day.

The food is good and the new zen salad is great. The service is fast in the drive thru. They have the best ice for your drinks.

The best Zaxby's I've been to. The food was great. The service was outstanding. The place is kept in great condition. My wife really enjoys coming here. We will be coming back again while traveling through the area. Give it a try for yourself.

The costumer service is amazing! All the workers I spoke too were very kind and very good at giving recommendations. I had a salad and it was perfectly made. The bathrooms and dinning area exceptionally clean. Would definitely eat at this location again!

The wife and I hit the drive-thru for a quick on-the-go meal and the food was great. This was my first time ordering the 3 small chicken sandwiches (don't know the name) with fires and was surprisingly a lot of food. Window service was friendly and relatively quick. My wife ordered the chicken Philly and she placed it in the top 5 she's had in the area.

Made a online order. Food was ready and waiting for me which I prefer. Staff very polite and efficient. Food was hot and seasoned well. The place looked clean and elegant for fast food.