The Terrace Hotel Lakeland, Tapestry Collection by Hilton

I'm grateful that my job gives me the opportunity to travel across the country, often to hidden gems that aren't typical tourist spots. Along the way, I've met incredible and welcoming people in some of the most charming small towns in America.With all that travel comes plenty of time spent in hotels, on planes, and in rental cars. After more than a decade on the road and over 1,000 nights in various Hilton properties, I've earned Lifetime Diamond status. Every now and then, a hotel goes the extra mile for us road warriors, and my recent stay at The Terrace Hotel in Lakeland, FL (part of the Hilton Tapestry Collection) was a perfect example.A few days before check-in, the hotel reached out to thank me for my loyalty and offered a choice of a Charcuterie Board, Fresh Fruit Platter, or Crudités Platter as a welcome amenity. I chose the charcuterie, and upon arrival, I was upgraded to a spacious corner room with a view. Waiting in the fridge was a beautifully arranged charcuterie plate along with a handwritten thank-you card--a thoughtful touch that truly stood out.The Terrace is a historic hotel that has been fully renovated in recent years, and they're currently celebrating the building's 100-year anniversary. If you find yourself in Lakeland, I highly recommend staying at this beautifully restored property. Their attention to detail and guest appreciation make for a memorable experience!

Where to start: this 100 yr old hotel takes you back just not in a good way.Pros: location, lots of restaurants and a park w/pond across the street. Staff is very friendly and helpful.Cons: water, only hot water from the sink and shower, from both settings/handles. Literally ran it for over 5 min, never got cool. Safety, door tries to swing closed but never latches. Fine for me, but women be aware! HOT! It's Florida so AC a must and I noticed at 5pm the room was 75, odd since I had it set to 65. Called the front and they said it was broken but they were working on it. Hour later I check it's now 78, at this point they say sorry and had gone to the store and bought box fans, they gave me one and a $25 breakfast discount. They never got it fixed, it was 80 all night and the windows are sealed shut. Keep in mind the only hot water so no cool shower:(. Now petty items, parking, lot holds 15 cars then you have to park at next lot, but this is down town, a guy was peeing in the lot at 9pm... real nice. TV has no guide or ref sheet. You have to flip channels. No desk space, filled with complicated nespreaso machine. No coffee downstairs until 7am. Very limited outlets, remember it's 100yr old. Elevators, fits 2 very close friends and that's about it.So NO, I'll never stay here again, the best western in the area I moved to was 10x better.

The hotel was beautiful and staff was very friendly. Valet was helpful and friendly. Beautifully decorated for the holidays. The room was clean and had enough space. The shower is on smaller side but not cramped. The only issue was the bed. If you like a firmer bed then it's fine. It just wasn't comfortable and not enough support. Overall, 3 stars for friendliness, cleanliness and atmosphere.

A Hilton boutique hotel that is worth a little staycation. The rooms are cozy but cramped with a king size bed. The front desk are very helpful and they have cookies at check-in. The hotel restaurant is right across from the front desk and you can use you $15 per person room voucher there for a drink or food. You're also in downtown Lakeland so you take a stroll on a new ce night.

Stayed here while in town for a wedding and enjoyed our visit. The hotel is lovely and so distinctive. Check in was a breeze and the staff was super friendly. Our room was large and comfortable. The shower was very nice with great water pressure. The bed was comfy as well. I think it would be nice to get a room at the end of the hall so you face the lake. We overlooked a parking garage across the street.The only drawback was that only one small elevator worked while we were there. The larger one was out of service so sometimes it was slow and/or cramped to get down from an upper floor. There's a restaurant on-site and there are also plenty of places to eat and drink within walking distance. I thought this was a great place to stay.

Location was great , but hotel was below minimum standards for the price. Numerous housekeeping basic essentials were not done - basic supplies and bedding even though requested were made. I would investigate other alternative selections in the area.

House keeping was horrible. Two of our four days there they never came even though we were gone all day. After asking guest services to have our room serviced we returned to find that someone came into our room and took the tip we left on the but did not service the room.

I tried to book a small room for my Dad's 90 B-day gathering, and it took 2 weeks to get anyone to call me back, and I ended up having to drive to the hotel to speak with the manager. The front desk does not have access to the schedule. I wanted to know if the date we were looking at was available since family and friends were flying in from out of state. I finally got the room booked. The event was perfect, and the food and service were excellent. When I tried to pay for the room and dinner, I could not contact them to pay. They finally charged my card on file without notifying me. I called several times because I had questions about the bill, and there was no return call. I will never book again at the terrace. If you are in business to sell your services, your business will fail.

I traveled with my family to celebrate Thanksgiving, trusting that The Terrace Grille would provide a memorable holiday experience. My partner went above and beyond to ensure everything was perfectly arranged for our arrival. He kept me informed every step of the way and took all necessary measures to confirm our reservation in advance. Despite his efforts, we were met with disorganization, unprofessionalism, and a deeply uncomfortable situation upon arriving at the restaurant.I witnessed firsthand the level of care and preparation my partner put into this day. On 11/21/2024, he called the restaurant after experiencing technical issues with OpenTable and was assured by Garret that our reservation for seven at 1:00 PM was confirmed. Yet, when we arrived, we were told there was no record of our booking. Salvador, the host, returned with Sean, the manager, who reluctantly offered to seat us at 1:30 PM but imposed the condition that we vacate the table by 3:00 PM for the next party.Being given a strict time limit on a day meant for celebration and connection with loved ones was not only unprofessional but also incredibly disappointing. The situation felt rushed and awkward, completely undermining the festive spirit of Thanksgiving. To make matters worse, Sean not only failed to apologize but instead implied that the error was our fault for not booking through OpenTable despite the fact that OpenTable was malfunctioning, which is why the reservation was made over the phone in the first place. His dismissive and unkind demeanor only added to the discomfort.Adding insult to injury, we were not allowed to finish our drinks at the table they just started very disrespectfully cleaning and making noise around us, before we could fully enjoy the remainder of our holiday experience. This felt very unprofessional and rude, especially given the circumstances.As for the food, I fully support my companion's description. The oysters were gritty with sand, the snow crab was overcooked and rubbery, and the Brussels sprouts were burned to the point of being inedible. The shrimp was the only remotely decent offering, though still overcooked. For a restaurant of this caliber, the quality was shockingly poor.It was both sad and disheartening to see my partner and his family well-laid plans unravel due to the lack of professionalism and care on the part of The Terrace Grille. This was supposed to be a day of joy and gratitude, but instead, it became a stressful and disappointing experience.If you are considering The Terrace Grille for a special occasion, I strongly advise against it. What should have been a highlight of our Thanksgiving holiday turned into a memory we'd prefer to forget.

I do recommend this hotel as it's convenient for Lakeland DT. However, we have stayed twice now and have had hiccups both times. The first time, my husband had to leave for work by 5 am and when he went to use the shower, no hot water...No one to call as it was so early. So he goes off to work pretty much just wiping himself down with a cold and wet washcloth.So, we gave it another try...Well, this time I get into the shower only to find that the conditioner bottle was completely empty! I have very thick and curly hair and need to condition it or it's a hot mess when trying to brush through it. Clearly the housekeeping staff hasn't checked the bottles in weeks maybe a month. So very disappointing that we've now been at this hotel twice and haven't been satisfied either visits.I did try to call the housekeeping manager and was told there wasn't one. I then called to to talk with the hotel manager only to be put through to voicemail not once, but twice. When I called back to ask them to speak with a person and not voicemail, I was left on hold.I'm not sure if I'll be back to this hotel and again. I certainly hope that the customer service or more so, housekeeping gets better.