Andy's Igloo

I'm gonna update my review from 12 years ago. Andy's Igloo is an institution and deserves 5 stars!!! Please never change, Andy's! You own a huge piece of my foodie heart. I've been coming here since I was little and they've never changed. The food is solid, ice cream is fantastic, and vibes are immaculate. The nostalgia takes you back and just reminds me of all the best parts of my childhood. Now that I've grown up, left Winter Haven, and traveled the world -- nothing hits like a root beer float from Andy's Igloo when I come back to visit. Even visitors I bring agree that Andy's is a treasure; my friend said the Pineapple Milkshake here is the BEST milkshake he's ever had. I didn't even know they had that on their menu, but I'm glad to see that even non-locals can recognize the power Andy's holds.Service is always fantastic! The waitresses are always the sweetest and friendliest people. I love how the ice cream window opens late (11p). They are still cash only; you can use their ATM if you forget your money. 100/10 -- no notes.

I'll do quick highlights first. Cons:-Cash only (no signage or notice)-Bland fries-Poor observable treatment of staff by managementPros:-Very Attentive staff-Great chicken wings -Awesome sundae/milkshakes- Very Affordable-ATM w/ $2 charge ------I arrived here around 7pm on a Saturday with my 2 sons after a FULL day at Legoland. When arriving, I noticed the parking lot was pretty full. Once inside, we were told we could sit anyway and chose a booth at the front. A waitress came and took our drink order and returned swiftly with drinks. They have menus on the table. They do not have a kids menu but have kid friendly items such as hot dogs, chicken nuggets, chicken tenders, and burgers. I ordered kids food about 7:09pm. One got a hamburger basket and the other got a hot dog basket; the basket comes with fries and coleslaw but they didn't get the coleslaw. I ordered my food at 7:13pm. I got the chicken basket with double fries (vs coleslaw) and hushpuppies. I originally wanted a fish and shrimp combo but that's not one they already have. By the time I ordered my food, teamwork and attentiveness be effectively demonstrated by staff. While looking over the menu, there were 3 different people that came over to ask if I had ordered or if I was ready to order. In my opinion, this is a pro and con. I dislike it, in a way, because I don't have a designated person, which is nice to have. Around 7:25pm, another female staff asked we had ordered and I said yes. I asked for a sweet tea and it was brought to me promptly. I think this person was the owner or manager as I observed them assigning tasks and having a leadership role during my time there. The kids food came at 7:27pm and they enjoyed it, as expected. While waiting for my food, I observed some tension between kitchen staff and the female owner/manager several times. I heard one kitchen staff say "I am doing... (xyz) why are you yelling at me". Around 7:37pm, i let someone know I was still waiting for my food. Then I heard the owner/manager fussing the kitchen staff about my food and I honestly felt bad :(I received my food at 7:39pm. It was very hot. The fries were very plain as lacked seasonings, including even salt. I did ask if they had seasonings available (other than salt/pepper) and was told there wasn't. I added salt but it barely helped. The hushpuppies were average, in my opinion. The chicken wings, however, were SPECTACULAR! I haven't had fried chicken in a wild and it did NOT disappoint ! It was fried perfectly with an amazing crispy and it was seasoned well. I ordered sundaes for my kids at 8:09pm. One got a peanut butter one and the other got a marshmallow one. The server asked if they wanted whip cream and nuts. One said they wanted whip cream and the other wanted both. They arrived around 8:13pm with whip cream and sprinkles (no nuts). My kid brought it to the attention of the server when he came to check in. The server offered to make him another one, but I told the server it was no need because he was almost done and didn't need another sundae. At 8:42pm, I ordered myself a regular sized strawberry and blueberry Milkshake. I needed to wait until my food digested because I was stuffed! I didn't even eat all my fries. My shake promptly arrived at 8:45pm. It did not disappoint. I took it to go. After eating, you must pay at the register. The checks are handwritten with the price, like typical diners). Unfortunately, that is when I found out that they ONLY accept cash or checks. There was no conspicuous signage on the door/entrance that indicated that. There is an ATM on site for customer use. It does have a $2 charged. Since there were 4-5 different servers that assisted me during my visit, I inquired with one server how does the tip work. I was told that all the tips go on a "pot" for them all to share, which is understandable and makes sense due to the fact they aren't necessarily assigned tables and serve all the customers. My only thought/concern was how it works for those employees whose shift ended and they left...Overall, it was a positive experience. The food was affordable. My only complaints were the unseasoned fries and the way the owner/manager talked to the staff... it was horrible. The kitchen isn't a closed off area, so you can see and hear in the kitchen. I will note that she (owner/manager) was very nice and friendly to myself and all the other customers.

My family loves Andy's Igloo! Go for the ice cream and shakes, stay for the chicken noodle soup and cheeseburger. The ice cream is so rich and creamy and delicious! Well it's amazing! Remember they only take cash, but have an atm. The ambiance is that of a 50's diner. Go to Andy's you won't be disappointed.

Important to note: this restaurant is cash only. Visited again today. It was totally full when we got there today a bit after noon. We sat at the bar until a booth opened up. My husband had the large sized fried shrimp basket (comes with 10 shrimp, fries, Cole slaw, and hush puppies). I got the super burger with fries. The burger was delicious and the crinkle fries were hot and fresh from the fryer. The shrimp was perfect. The service was friendly and excellent. We had some ice cream for dessert. The rocky road was great. The moose tracks was wonderful--lots of Denali fudge ribbons through it. So glad we came back.

Stopped here and glad we did. The ladies working were nice. I ordered banana split but the Bananas were too riped to use so they asked if I would like to substitute for banana pudding to get the banana flavor. I agreed and it was such a great decision!

The food is simple, staple food. The service is usually good. But if you want to treat yourself, go outside to the icecream stand. Now there you will find a great verity of flavors. There are so many flavors to choose from. Good luck, try them all.

Just come here for ice cream.. had the orange sherbet .. and my dad always took my mom here for dates

The nice girl at the window is pleasant and sweet who grew up in FL she was sympathetic to the fact that we were not able to handle the heat and humidity and served us some good ice cream and milkshake. We had a banana ice cream cone and fruit salad milkshake. It's made with 2% fat milk and it was very good. Both cost a total of $8 and they only accept cash. Only thing ... there is nowhere to eat the ice cream but in your car if it's hot and you need the AC so you will just be eating it in the parking lot. Or just walk around and enjoy. They have a sit down Andy's restaurant next door but you can't really eat your ice cream there.

Staff wasn't super friendly but was helpful. Of course the two ice cream flavors that I wanted, neither were available. The inside is closed if you need to use the restroom or if you're looking for somewhere to sit, it's not gonna happen. Prices are super low and ice cream portions are great. It was very busy there, so it must be popular with locals.

Stopped here on Tuesday 8/6 with my son and grandson and had a wonderful and delicious lunch......Jessica was our server and she was friendly, professional and funny...We had great service and the food and ice cream were great....Real old fashion establishment where it felt like you were back in the 60's....If any of you are in the area, give it a try....I'll be back