White House - Napa Valley Inn

We stayed here for my 40th Birthday. We typically like to go all out for girls trips, so we chose the White House. Pros: locationCozy rooms / fire placesNice beddingGood quality hygiene products Cons:The food was sub par. I have had better meals at the Hampton InnWine hour was very disappointing. Wine was barely palatable and I can get down on some box wine.Pool and spa was not well kept or lit in the evening.It's too expensive for the lack of detail. I wouldn't stay here again.

Had a girls group stay at the hotel for a few nights. It's a beautiful property! Although it does need some more upkeep. Pool and hot tub had not been serviced where we could use those. Breakfast was great! The happy hour was perfect! Customer service could be improved. The "sorry our systems were down" seem to be a common theme in our communication with the staff. We sometimes got the feeling we were bothering some of the staff with our questions or needs. Staff sometimes was difficult to find as well. Maybe some of the staff are inexperienced and new?

Great location and beautiful property. Service was great at times and lacking at others. When we arrived someone was leaving and they made sure we had the front door code, which was very nice of them as it was not texted to us. The room number and code were sent digitally which was nice. Breakfast was fine, but not as nice as what I have typically had at a bed and breakfast. There were a few things broken in the room. The shower door strip kept coming off, the smoke detector had been removed and not replaced, and there was a bad sulfur like smell whenever the heat kicked on so we had to keep the room a bit colder than we would have liked. I believe they are getting ready to do a renovation, so some of these things may be fixed in the future.

We loved our stay. Greeted with kindness and we're given a nice tour, with great restaurant recommendations for Main Street. The inn itself is super cute and well decorated. Lots of cold air conditioning, which was so nice. Amazing amenities too. The pool and hot tub were down while we were here, sadly. There is an open dining area that is available for us 24/7 to grab wine glasses, ice, ice buckets and to use their communal fridges. Free wifi. Breakfast tapas is what they were known for, which is served from 8-10 every morning. There is also a free wine hour with snacks every day at 5, where they have out some whites and reds available to sip on.If you let them know that you have any allergies, they'll make sure you're taken care of at meal times. We came right on time for the first day of breakfast, and the inn keeper came up to me to present me with a gluten free toast that they hadn't put out yet. On our second day, there was a "gf" marked on one of the toasts. Just for me!!!!

This is Hubby and I's first time being in Napa. He had told me how he wanted to go horseback riding for his birthday, so I planned a mini trip out to Napa.The first place where I had wanted to book to stay was actually at Napa River Inn, but when I went to go book the room, the price went up by $100! I was not happy about that, so I decided to continue looking around for a different place to stay for our visit. I came across White House Napa Valley Inn and thought it was the cutest place. Rooms looked cozy and I read other Yelp reviews that just made me say "this is the place we're going to be staying at." I booked the King Deluxe Balcony for our trip.Upon arriving, we parked the car in the lot (there wasn't a lot of cars there but plenty of parking). I arrived and seen one of the staff giving a tour to another guest, so I waited for my turn to check in. They told me that the room that I had booked ended up having a pipe burst so they had to change my room. I was a bit sad about the change, but the staff has been so kind and they also offered us a complimentary bottle of wine due to the change. We totally forgot to remind them about the complimentary bottle of wine that they were going to give us.After checking in they gave us a tour of the place. I love that their pool area is open 24/7, but during the hours of 10 PM-7 AM guests are not to be loud due to the neighbors next door. The guest space is also open 24/7 as well. Complimentary breakfast is form 8 AM to 10 AM and it's a grab and go type of breakfast that changes every morning. I really really enjoyed how they do their breakfast, it's very unique and I enjoyed it. From 5 PM to 6 PM, they have wine hour and I thought that this was a very great idea to do. It gives you a chance to get to know the other guests here and interact or just to enjoy some wine and cheese. All the guests that we've encountered during our stay was so sweet and it was great just seeing familiar faces. There is no refrigerator in the rooms, but they do have a fridge in the dining area for all guests to share, as well as water, tea and coffee on hand thorough the day/night.Hubby and I really enjoyed our time here and we are definitely going to be coming back here for our future stay. At first Hubby thought it looked creepy from the outside but the place grew on him and we truly loved being here. I'm so glad that my first pick in places to stay didn't work out, because we found ourselves a better one. Thank you White House Napa Valley Inn for an amazing stay!

Just wow! The cutest little inn I've ever been to! I love how it is historical and it has retained all its beauty. It was very elegant and had beautiful rooms. I have no complaints. It is in a residential neighborhood as well so it feels very safe and home-like. I would most definitely stay again. I recommend exploring the backyard too, so beautiful and peaceful to enjoy time outdoors. It is walking distance from almost anything! I got all my steps in on this trip. They also have espresso machines and breakfast in the morning. (P.S.: don't miss the complementary wine hour!!!)

They treated us so badly and shamed us for asking for a room that was cool and quiet to sleep in. We actually let them keep the money and walked out so we wouldn't have to stay in this environment. This is one of the first negative reviews I've ever written and it's hard to write because I want to forget the experience, but I don't think they should be getting customers coming to them after treating someone so badly. It feels awful to be treated badly at the end of a hard day by someone you are hoping will make you feel comfortable staying the night.I'm going to include detail in case someone else has this experience and finds it helpful to not be alone. The manager interrupted me, shamed me, raised their voice at me and then shamed me again for getting upset, gaslit me, suggested that I find a different hotel while also saying they would not refund me even though they couldn't provide me with room I could sleep in, used my being pregnant to point out it isn't the hotel's fault that I "feel heat differently" instead of trying to make me more comfortable in their hotel - this treatment was very hurtful and is why we finally left. After making the pregnancy comment, the manager turned to an employee and said they were glad they were there to tell anyone who asked that they had not said anything discriminatory. It all felt so shady and toxic to be attacked by someone who you are going to for a comfortable room to sleep in.

This inn is actually not as good as i expected. the common area is nice where there are sofas and dining tables etc. This area also has a fridge and coffee machines. the breakfast thats served is nice. the room where i stayed was extremely small and claustrophobic. bathroom was nice although. i think i will never go based on my experience with the room. it was room 11. the poo, area was quite dirty with unclean pool floor, chairs etc. { see the pics }.

Please be aware that the photos you are seeing online are not at all what the property currenlty looks like - these are merely architectural renditions. I totally understand renovations - BUT tell guests BEFORE they arrive that these are taking place. We checked in on Wednesday, April 17th being told that we were the very first guests to stay with them. The funny thing is on Expedia they are reviews going back to Jan / Feb 2024 and they were under a full remodel. So how were people staying there having a 5 star experience? We booked the property based on the photos. However, there is NO pool, no outside seating area, no beautiful fire pits. Just construction everywhere, beginning at 7 am and lasting all day. We were also told, "if you have any concerns or suggestions, please let us know". I have tried to reach management, and no one will call back - so clearly they are not wanting suggestions. Staff was very hard to find, there is no main desk nor do staff wear any tyoe of uniform making them identifiable. Often times, when we finally tracked down an employee it was if we were bothering them. The hotel lacked the very basic and cheapest of amenities - DRINKING WATER. It was like pulling teeth to get any water. After asking consistently, one morning there was a large water dispenser on the counter. We were all SO happy, before long it was drained dry and removed - not to be seen again. An even bigger concern is that our guest room had no ability to lock the door, leaving our room very vulnerable.There are not safes in the room either. We shared a porch with another guest room and we could walk into one another room at any given time since there were no locks. We asked management, and were told " oh yeh, we know - we have it on our list to repair - but don't worry all our guests here are nice?" Finally, if you have any type of disability, KNOW that this property is filled with stairs. Maybe there will be a ramp made upon completion of construction, but when we were there there was no ramp for anyone who cannot manage stairs to enter the property. The one room we saw on the ground floor could not accommodate a wheelchair or walker in the bathroom. You will be required to carry your luggage up several flights of stairs with no assistance from the staff. I met one older couple who had a room on the 2nd floor, they had left thier suitcase in their car, as they couldn't carry their luggage up the stairs and they were not able to find any staff to assist them. I am not sure how this property meets even the basic ADA requirements. I have been reaching out to management for over one week and no one will call me back. Will the property be beautiful and mirror the architectural goals at some point? Probably so, but in the meantime TELL YOUR GUESTS BEFORE THEY ARRIVE to ignore the photos and expect much less.

I cannot say enough good things about the White House Inn in Napa. We stayed for a short get away for my wife's birthday. We were treated so well by all of the people who work there, especially Sierra and Jerry. They went out of their way to be accomodating and making sure everything was perfect. Loved the wine hour and the delicious breakfasts. The room with a king bed was clean, comfortable and spacious. Loved the balcony. Truly can't wait to go there again. Thanks so much!