West Coast Motors

The guys are West Coast Motorz are amazing. I really want to thank Sean for all the work and his patience with me regarding all my inquires about the parts and process. He listened to my stories and understood my concerns. My bike came home in so much better shape. Again thank you for your professional service and communications. I will certainly be bringing my bikes them in the future. No more rattles or oil leaks and that is saying a lot for my old Harley.

I came to West Coast to see Rob for years. Those years he was friendly and did fast and quality work. Unfortunately I no longer recognize him or the shop anymore. He has become extremely crass, rude, temperamental, and unfriendly. The shop and work have become dirty and sloppy. I recommend just visiting the shop BEFORE you drop anything off. It's disgusting, disorganized, trashy, and dirty, garbage everywhere, chemicals and oil and soot in every nook and cranny. A shop that looks like a train wreck is usually a very strong indicator of what the owner values and the level of work performed. Lack of care, pride, and attention to detail.I needed to swap some tires out on a very nice, clean, and excellent condition KTM 690 SMC Supermoto. Even the guys at KTM who saw it a week prior were loving it and commenting on how it looked showroom quality. Usually Rob has me come in and within 30 minutes of waiting in the shop he can swap tires. First thing he said was to go get something to eat and come back in an hour and a half because he has more important jobs to do. Sure, I might understand that, but why give me an appointment time or not tell me first over the phone I was going to be waiting for an hour or two before coming down? He knew I was riding the bike over so would be out of a ride. An hour a half later I come back, and Rob is literally grunting frustratingly and cursing at my bike in the back of the shop, saying what a piece of sh** KTM bikes are and how they always turn down dirt bikes because they are such pieces of crap. He went on about their crappy design. He apparently couldn't get my rear wheel off due to some tight clearances on the bike. A grown "professional" man throwing a frustrated tantrum over a wheel?! He threw his hands up at me and said, "You're in a holding pattern until further notice; I've got phone calls to make and tire orders to take care of." He walked away and went into his office. I've already waited almost 2 hours. I walk back to the bike. Another worker is in the garage and doesn't even say hi to me or ask if I need help or even look at anything. It's as if I don't exist. What doesn't exist is any sort of customer service or friendliness. I'm no motorcycle mechanic yet within 30 seconds of going to an online forum and checking the KTM manual, I was able to see that the way to get the wheel off was simply to take the brake cable out of its plastic clip on the swingarm to give it a little more slack so the caliper could be removed. and to remove the chain guard for more clearance.Another 20 minutes went by, he finally came out again. I told him people usually just take the brake line out the clip and that taking the chain guard off would probably yield enough clearance. "Do you know how much money I've lost today because of this?" Rob snarkly asks me. Sure enough, my 30 seconds on the forum proved correct because he now was able to take off the wheel and continue the wheel swap, cursing and complaining the entire time of what a hassle tubed wheels are and what roaches KTM bikes are. He finally calms down after the installation, I ask if he can hold the old tires and tubes for a day or two so I can pick them up. He snarkly says that I need to get them or he'll throw them out, that everyone says they'll come pick them up and then doesn't. It took 4 hours to change tires. I'd have paid triple to not have to deal with the wait, terrible and unprofessional attitude, and rude comments and demeanor. Some jobs are Mickey Mouse in a motorcycle shop when you'll barely clear $100 vs a $500 or $1000 job. However, never at any other shop was I made to feel unimportant because of it. Never at any other shop has the owner made blatent negative comments about my bike. No other shop put me on the backburner for 4 hours for a simple tire job with an appointment.I left with a bad taste in my mouth. To make matters worse, my phone falls out on the freeway on my way back and a car runs it over! I'm out a phone for a week, and same day my girlfriend ends up in the hospital!!! When I get a new phone 6 days later, Rob had sent me a very snarky text: "See, ur just like everyone else who doesn't come pick up their tires. I'm throwing them out." I almost lost it with his rudeness. I called him out, explained the phone and hospital situation and told him he was an ass. I think anyone would agree. He immediately started to call my cell phone over and over. I was really angry and he wasn't worth talking to after his rude comments and absolutely no apology. He never ONCE asked if she was ok or anything about the situation. He then called me a coward for not picking up my phone and to find another motorcycle shop. I'd be appalled, disgusted, and embarrassed if I was Rob. I honestly don't think he even cares or even realizes how he is. Either way is disturbing. Is this the kind of guy you want to give your money to and leave your bike with?!

I have been bring my 2003 Harley Sportster here for the last 3 years. They are great, anytime I have a problem they are they to take care of it. They just aren't out to make a buck of a person. I was prepared to spend a bunch of $$$ on a repair and they called me up an hour later telling me my bike was fixed and ready for pickup. They said the problem turned out to be minor one and I was good to go. I had to replace my clutch and asked how much more to put in a RECLUSE clutch and they worked their magic and got it done for a fair price. Their labor rates are better than most places and the quality of work is real good. Sometimes it may take a little long to get a repair done and this is only because of their quality and so many people bring bikes to them to be worked on. You can't go wrong bringing your bike here.

All I can say and have every said about Rob and his team at West Coast is they are absolutely amazing. Whether it comes to there professionalism or there dedication to doing the job right or there sudden service and friendly staff. I from day one, having multiple bikes over the years, have only brought them to and trusted Rob to do the job right the first time and be honest with me.My bikes, whether it be my weekend rider R6 or my track only R1, are my pride and joy. To be able to know that I can bring them to one place and feel confident that I won't be taken advantage of just because I'm a female rider. Shaun and Cody have always been able to diagnose any problems I have had always in a reasonable time and got me back out the road for a weekend ride. Whether it be something as simple as a tire change or a chain adjustment to anything as extensive as a complete motor overhaul when I blew top end at the track, they have always impressed me with there knowledge and there ability to go above and beyond to take care of all there customers, not just myself.I have always recommended West Coast to anyone I meet who rides or I ride with. And I get the exact same response and feeling from everyone who knows Rob and his crew. Regardless of the time of year, whether it's slow in the dead of December or summer rush when everyone is headed up to Foresthill to hit the ridge and in need of that sudden service, West Coast always follows through.In short, the best and only shop I trust when it comes to my bikes. I can say with 100% certainty, I have always under promises and over delivered. I am and always be a return customer, not just for the work they do but the amazing personality and customer service all of the team give me. Thank you for being a real shop, and an amazing staff.

Great experience. They fixed my Ducati after a crash. Perfectly worked with Geiko and was able to get it done in a reasonable time frame. They were very responsive and easy to work with. Thanks.

When I had them repair a damaged bike, they replaced parts without removing the old broken ones(front brake plastic). Leaving the parts ended up hitting into my radiator fan, don't like having to check the work of paid labor. Last time I come here

Best service fast honest good price you can depend on them even if it is emergency last minute call Saturday afternoon u name it I serviced 3 bikes there ninja 250,500,650 never left without a big smile I ride from single springs to go to the shop .Thank you guys Great job Bob

These guys are a great local shop. They've done a lot of service on my bike. Replaced mufflers fixed broken parts. Good price good service. Highly recommended.

Fantastic service, great prices and fast turnaround time. They even recommended some nice pipes for my bike at a great price! Super happy with the service and will be taking my other rides there too

I can't say enough good things about Robert at West Coast Motors!! first of all I had taken my tire with the rim to 7 different places to see if I could have a mounted and not one of the shops in citrus Heights, Orangeville or Folsom could manage it. Robert handled it like a pro even down to heating it up, tack welding it, the whole works he made this tire work for me!! So impressed with the skills at West Coast Motors!! I would recommend them to anyone! Thanks Robert! Danielle Andrew