Vacaville Volkswagen

Review on the Service department100% unacceptable. My wife has a brand new 2025 ID Buzz. It is literally a month old. Since day one, the front passenger speaker rattles even on low volumes. However, if I grab the door panel and pull it towards me (away from the speaker) the rattle goes away. Makes me think there is something loose behind the door panel and it happens to be touching the speaker. Should be an easy fix, remove the door panel, secure whatever is loose and put the door back on. Service guy (Wayne) said, no problem and there should be no charge since this would be a warranty fix. I certainly hope so for a car 1 month old. Next day (since we dropped the car off around 5pm the night before), we received a call from Wayne saying the car window had been tinted and quoted us $250 to do the repair. Stating the tint may have caused the speaker to rattle. We explained it had been happening since the day we picked up the car. He didn't care and continued to state door panels are removed when windows are tinted and that caused the rattle. This is 100% false. No one removes a door panel to tint windows. He went on to say something about how 40 years ago he remembers that someone sometimes removed a door panels to apply tint. Really? Well, that might have been some rare occurrence that happened 40 years ago but no one does that today and the door panel was not removed on our car. I told him I feel all you are trying to do is charge us money for something unrelated because you don't want to do free warranty repairs. Basically, he was sticking to his guns and said I have to quote you and this is what it will cost. I then told him that I do not authorize any repairs, and we will come by and pick up the car.When we came to the dealership to pick up the car, he still had the keys on him (versus picking up the keys at the cashier) and I am fairly sure he did this so we would have to talk to him. When he was handing us the keys, he mentioned he did his own research, looked it up and confirmed door panels are NOT (I repeat, NOT) removed to apply tint and they just need to push the tint down past the door's weather stripping . Yes I know. This is common knowledge. Regardless, even though he debunked his own theory that the tint caused the speaker rattle he still continued to say he needed to quote us $250 for the repair. We left. My wife has had 5 Beetles, now an ID Buzz and I use to own a GTI and was considering getting another one. Not sure if that qualifies us as a VW family but it has to be pretty close. Doesn't mean we own purchase another VW in the future but it will not be from this dealership.

Wayne is helpful. He also takes the time to break down the diagnosis and pricing. He is professional and considerate. When I drop my car off to him, I know my car is in great hands. He gives updates periodically with the status of my vehicle. I have not personal purchased a vehicle here, but when I walk around the show room, someone is there to greet me with no pressure. It seems the customer service is all around great.

VW called us right away to apologize and offered to fix our car the very next day and shuttle us back and forth. Our vehicle is working now and I'm grateful for the immediacy and professionalism that VW provided. My husband was very impressed with the service he received when he picked up our GTI. Thank you VW for resolving so quickly and thoroughly.

Big shout out to Jason, Alom, Rick and Eric!!! If you are looking to purchase a new or used Volkswagen, come to this dealership! After speaking with all of the bay area Volkswagen locations, I decided to make my purchase here. Jason was extremely helpful and very responsive to all of my questions. I didn't feel pressured into making a decision. He didn't ask for a "holding fee". I feel like he values his customers and was straight forward. (Jason, you are one hell of a salesman!)On the day of purchasing the vehicle we worked directly with Rick, Alom, and Eric. Rick was very helpful and in showing us the vehicle and answering us all of our questions we had. Very charismatic. The best part is we didn't feel rushed. It took Rick 10 mins to show us the car and we knew immediately it was the one for us! Eric made sure to get our loan processed and approved. Alom helped us process the paperwork and was extremely helpful. Thank you, Vacaville team! You have a returning customer with us!Nicole and Tony

The parts dept are the only customer service oriented. Wouldn't recommend service or Shelby at "customer service". I will drive anywhere just to get decent serviceI would be remiss if I didn't mention the parts department. They have always been helpful and courteous.

Disappointed with my experience. I took my 2005 gti into the dealership for a check engine light. At start up, the engine felt off its normal rhythm as of late. I was notified it was the air pump and I agreed to have it fixed. When I pick up my car, I find it unlocked, in the middle of the lot with my belongings scattered everywhere and several things missing. Nothing was broken, no signs of my car being broken into. I am sure my car was left unlock in their lot as it was ransacked by intruders days before I was able to pick it up. I notified the VW staff and called the police to file a report.After service my car must have been left unlocked. To lock my door, you must manually use the key because the fob's battery died. The service rep handling my vehicle was aware of this as I dropped the car off the night before and he informed me the next morning.I write this review in hopes management sees this and makes a few changes, maybe some training. Was there a miscommunication where handlers of the vehicle were not aware the doors needed to be locked manually? Does the handler of the vehicle know when the lock/alarm is engaged? Does the handler know how to manually lock a vehicle? Does the handler not care about the safety of my vehicle?This is what gets me the most angry and concerned. We trust these people with our vehicles. Mine was left out in the middle of their lot for people to rummage through. In addition, I was not aware my car was ready for pick up, until I called to follow-up. The rep claims he called, but I saw no missed calls or voice mails and still no follow-up while my car sat on the lot an extra 5 days.I cannot recommend this place, nor will I ever trust this dealership with my car. Very disappointed.

Go ask for Rick Lopez when you visit! Easily the best sales consultant we have worked with. Super knowledgeable, friendly, and very courteous. He made it easy to help us select the trim we liked on the Atlas. Thanks again!

let me start out by stating two established facts. First, I hate car dealerships. Second, I am an old man who is technology challenged. So this dealership continues to impress. My car leasing experience with George earlier this year was great.Most recently, I dropped in the dealership this morning with major problems with my VW and Electrify America accounts. Rick from sales, stepped in and patiently resolved my issues. This was in spite of the fact that I kinda came in with a bad attitude.Anyway, Rick is the man. I would highly recommend both Rick and George if you are in the market for a VW.In conclusion, my aversion to car dealerships is evolving slowly. Sadly, I remain hopelessly technology challenged. I would be lost without patient and knowledgable folks like Rick!

Highly recommend avoiding buying from here and Vacaville Honda. They're under the same ownership. Dealers are scummy. Not sure what the warranties actually cover because they don't cover safety features. Avoid at all cost.

Not sure if Jason is still the sales manager. If so, DO NOT BUY. Trust me when I say that he is the ultimate "car salesman"; can talk you into buying a piece of crap that will have nothing but issues that can only be fixed/covered through the dealership, even though the car only had 100 miles or so when I bought it. Lesson learned. Go across the lot to Honda. Now, when it comes to repairs (trust me, you will need them at some point), Chris and Wayne are the best in the Service Dept. They are straight with you and don't give you those creepy salesmen vibes. The cashier that's regularly there is also very nice and pleasant. I think her name is Shelby?Anyway, that's my review. Stay away from German cars. Stay away from Jason the sales mgr (if he's still there).