Tru by Hilton Lathrop

I live in Lathrop and needed some relaxing time and a break from my two children so I booked a room for two nights on a card. When I arrived as soon as I walked in Rosa was working the front desk was extremely rude. So rude I had to make this review. She asked for a card for the deposit and told me they don't accept that card (the same card I bought the room with) thankfully my friend dropped me off and Rosa took her card. As soon as I got to my room 202 the people above us were extremely loud. So I called the front desk explained to Rosa I booked a room there so I can get some rest and a little break from my two small children and need a room that I can get some rest. Her response was "well this is a hotel" Thankfully a few hours later Rosa was gone and JADE was working the front desk. She was very sweet, kind and pleasant. That's the only reason I booked a room for another night because I got no sleep. U can hear conversations from the rooms next to u. They had the alarm clocks set to go off at 6am. I figured out how to turn it off but the following morning I could hear the other rooms with the alarms going off at 6am! The pictures they have posted make the hotel look way better than what it is. Tru by Hilton is basically a motel 6 but a hotel and the name Hilton makes it sound a lot more appealing. They couldn't care less about their reviews or customers I haven't seen them respond to one. Definitely worth the extra money to stay at the Hampton they have a pool and good customer service.

Bed bugs!Checked in late, got into my room on the 4th floor, unpacked, read a bedtime story and put my kid to sleep in his bed. Got into my bed and saw an adult bedbug on the pillow. Took the pillow into the bathroom, and got the bug wrapped up in a tissue, then went back and checked under my mattress where another adult bed bug was visible. By now I was freaking out. I went downstairs and told the lady at the front desk and she just nonchalantly says, "would you like another room?"It was so late that I decided to stay and got a new room. After checking the new room super thoroughly, I moved all of my stuff down, woke my kid and moved him too. I put all of my now possibly bug-ridden stuff in the shower in the new room.Spent the next day laundering all of my stuff. I asked the front desk how they could make it right since they ruined my whole day. They gave me some free soap for the laundry, but made me pay for coins for the machines. They refused to refund me or even give me a voucher or really anything. I dried everything on high heat for an hour each load and then bagged it all in heavy-duty trash bags. I threw my kid's $80 suitcase in the dumpster because I couldn't launder it.I got two bites on my back from my hour in the room, and both took a week to heal (bedbug bites take about a week, unlike mosquito bites which are 1-3 days). They said they have to wait for an expert to come verify. I was like, "there's a bud bug in the trash wrapped in a tissue!" but they didn't care. They kept saying wait for an expert and "our people didn't find anything". I asked multiple times to speak with a manager and they kept telling me they would get back to me but never did. After I left, they said they would contact me but never did. When I got home, I had to launder all of my stuff again out of caution, since I know what a nightmare bed bugs can be if they come home with you.I even called Hilton corporate and they said they would get in touch with Hilton Lathrop and get back to me but still haven't two weeks later.I'll never, ever come back.

An ehhh kind of stay. I had to book last minute for a business trip. Unfortunately this meant I ended up with a room close to the elevator, on the second floor right above the outdoor patio area. It was very noisy and you can hear people talking outside and playing cornhole. The walls are kind of thin. I couldn't sleep very well, you can hear conversations clearly so I had to blast an extended white noise video on YouTube on the TV so I can sleep soundly.The bed is okay but not the best, it's too firm for my preference. I especially don't like how this hotel uses hooks and this weird pipe in lieu of a closet and drawers. Apparently it's specific to this hotel chain. It's very inconvienent for those who expect drawers. The sticker near the pipe with hangers advertised there was under the bed storage but there was clearly not??? It's just a metal box, no drawers or anything. I was extremely bummed out. The room comes with a microwave and a fridge, but no safe.The desk is right next to the AC unit so expect to get blasted with cold air when you try to work. The desk is also very tiny too. I liked how there's automatic lights as you walk into the room or the bathroom.The bathroom has a nice roomy shower with squeeze bottles for toiletries. I've never seen that before in a hotel! I'd like to see more hotels implement them.Breakfast was decent, there's an automatic pancake machine and your usual breakfast fares like cereals, oatmeal, eggs, sausage, etc. Coffee and tea is 24/7.

On a leisurely roadtrip. Decided to stop and rest, so glad we chose this hotel. The staff is friendly and helpful. Room was clean. I would go back.

First of all, do not believe the photos uploaded by Hilton. Hilton's photos show a spacious room interior, but it is nowhere near that large. The room is actually quite small.I'm not opposed to a functional room that makes good use of its space, especially for solo occupants who are just traveling for work, but the corners that Hilton has cut to squeeze in as many rooms into the building as possible come with a couple major drawbacks.First, the desk is incredibly small. This means that there's not a lot of room to move your legs underneath, which could affect your comfort depending on your height. Also, the desk is crammed right against the air conditioner so you will be subjected to blasts of cold air as you're trying to work. Second, there are no closets in the room. Some people may not use hotel storage spaces, but those that do will be sorely disappointed. Also, while there's a convenient shoe bench located under the TV, it's quite narrow and may be hard for bigger folks to use.Also, be warned that this hotel is located on a busy street next to a freeway entrance. It gets very loud with all of the freight trucks moving through, especially at night. Light sleepers such as myself may prefer another hotel location away from all of the traffic.On the plus side, the lobby is immaculately done. It looks very modern and hip with many comfortable chairs and lounging spaces. There's even a free pool table available for guest use. The fitness center is small, but adequate with its modest selection of free weights. The hotel staff is incredibly friendly!

Super clean hotel. It has been open for a month or two but you can really smell the new carpet and fresh paint. Room is kinda small but still very clean. Room comes with a refrigerator and microwave. Lots of resturants fast food and gas station within walking distance. No pool or pets allowed. Daily breakfast wich was so so. But coffe and tea avalaible 24\7 in the lobby.

This was a last minute hotel booking on the way back to So Cal. I started exploring the Hilton brand this year. I must say, this one stood out to be simple yet fun! I would stay here again if I pass through this area. Wish I had more time to enjoy the open space and plenty of sitting area inside and outside. Free breakfast was good and convenient for us to get on the road again.

After experiencing the Best Western Plus in Stockton, I wanted to stay in another city, so I chose the Tru by Hilton Lathrop and I'm glad I did! I didn't realize it was a brand new hotel but I was pleasantly pleased with everything this hotel had to offer. The area seemed safe, there's a couple gas stations in walking distance as well as: KFC/A&W, Jack in the box, McDonald's, Taco Bell, Popeyes, Denny's, a few other hotels and it's right by the freeway! Great location!The do not have a pool, but they do have a cute, modern lounge area with board games, a pool table, 3 personal cubicles & corn hole outside. As you go towards the elevator, the gym is to the right and there's a water bottle filling area along with the ice machine.It's a 4 floor hotel, the decor is bright & colorful. From the yellow and blue rocks at the entrance, to the colorful walls, it gave me modern retro vibes. The beds were comfortable. The pillows were too soft (bring your own as extra, if you prefer fuller pillows). The bathroom sink had hand soap & lotion dispensers that you squeeze to dispense product. The fresh lemon scent was just the right amount, not too overpowering. The shower had body wash, shampoo and conditioner, with the same dispenser & fresh lemon scent.They provide hot breakfast in the morning which included sausage links, eggs, cereal, oatmeal, English muffins and bagels. Due to COVID, you tell the employees what you want and they serve you. They provide trays so if you'd like to take it to your room, you're more than welcome to.Parking is a little tight as they share it with the Hampton Inn. Twice I came extremely late (due to softball games) but I always found a parking spot. But if you're driving a bigger vehicle, it may be harder for you to find a parking spot the later you arrive in the day.I made the reservation via the app, so you can definitely check in via the app. I had a brain fart and didn't check in via the app and I'm glad I didn't because there was mishap when I tried booking the night prior. I booked via the app, logged in obviously, I entered my AAA number and it said my reservation was confirmed. I didn't receive a confirmation number & nothing was emailed to me. So I booked again & finally received an email. I thought nothing of it, but it wasn't until I checked in that the front desk lady informed me that I had 2 reservations. I showed her my app and I only had one reservation, she then said cancelled the one I had no information for.Two days after checkout, I realized I was still charged for one night for the extra room. I called the hotel, explained my situation & the friendly lady said she'd email me if she were able to reverse the charges. She was able to & she emailed me letting me know. What a relief!!! The hotel was amazing but the customer service made this place 100% better! Would DEFINITELY stay here again, but I doubt I'm ever going back to Stockton lol

We stayed at this hotel for four nights. Our very first day we had to change rooms because the room was in very bad shape. The couch had stains, the mattress had a slope in it and the furniture was scratched up. The room was very unacceptable to us.I gave them two star because the staff were loving, caring, helpful and very professional.

Clean and nice room and fabulous bathroom! Great customer service and a solid breakfast. My favorite was the shampoo and conditioner (Not soap Radio) so much so i ordered it from the company to have at home.