Total Fireplace

If I could give 10 stars I would. If you're in the market for a new fireplace, this is the place to shop! From start to finish, Bea and Teresa were kind and patient with all of our questions. They spent time explaining everything and all options. They completed numerous quotes or us as we had a few options were we looking for. This family-owned business deserves all the praise, as this was one of my best sales/service experiences! They worked quickly with an installer to ensure all the correct ducting and materials that were required were ordered for us. I could not have asked for a better experience and will be recommending this company to whom out there is in need of any fireplace needs. Wonderful, wonderful family!

Total Fireplace is great. A family business that offers great prices, products, and service. If you are considering a fireplace insert or need anything related to fireplaces, go here. You won't be sorry. This is one of those gems that everyone needs to know about.

So me and the better-half were looking for a alternative to our "useless" gas fireplace. We needed something that works and not too complicated, u know plug and play. She mentioned reading about the electric fireplace, and after doing a little sleuthing (surfing the www) she found Total Fireplace and here we are. The establishment truly made our decision making easy. Mr. Jim and his staff (family) are very knowledgeable about their product and took time explaining in detail (and in layman's term) what we are buying hence making the experience truly wonderful. So if you're considering a electric fireplace, visit them first before anything else.

"6 STARS!" The best there is for fireplace needs! Local owner Jim Walz is the kind of guy you want to do business with for gas-fireplace, etc. needs! He and his family are rare and refreshing for quality, dependability and honest sales & service. Their tech. Kevin is a good guy and will do the job right. Thanks to the Walz family!

Great locally owned family business. They carry a good amount of dimplex electric fireplaces. Prices are average and the lady that helped me was nice and knowledgeable. Support the local guys!

absolutely the best. we started with another company who just couldn't deliver. total fireplacewas seamless, from sales through installation. I highly recommend them!!!

I contacted this business in early November, 2021 asking for information and general price quotes for a gas fireplace to replace the old, malfunctioning one currently in my home. I spoke with Bea who made some suggestions and promptly emailed information to me. She also recommended an installer who would do measurements to confirm an appropriate size and fit. Her recommendation for the installer was excellent: he responded quickly to my message, came to my house on time and gave me some valuable advice. I then went to the Totalfireplace store in Lodi to see an actual floor model, and another employee (not Bea) took the time/trouble to set up a smaller version of what I wanted, the larger one not being in their available stock. I ordered the model that I wanted, put down a deposit, and was told that it would likely be several months before the shipping backlog would resolve and delivery would become possible. A few days ago, now late January, my wife and I had business in Lodi so I took her by the store to show her what I had picked out. Bea, who is a grand-daughter of the owner, was there that day and remembered sending me information severay months earlier. We talked about my order as I showed Clair the model that I had chosen. Bea said that she had not yet heard about a delivery date, but said that she would check for us. Yesterday I received an email from Bea advising that the shipment had arrived but had not yet been delivered to their store, so it would likely be available soon. Genuinely nice people who went out of their way to do it right. I wish all businesses were so accomodating.