The Twilight Zone Smoke and Vape

Best smoke shop in the area. From customer service to his knowledge on products I give 5 stars. I didn't have my vape on me and together we came up with the proper coil & tank. Definitely coming back again.

This place is really nice, has so many products to choose from, and the staff is very welcoming! I came in to get something for my wife and the owner helped me choose a surprise gift for her. I can go to a smoke shop closer to home but I rather come back here because of the awesome experience and the many items this location carries!

The staff here has been great. They helped me find exactly what I wanted, and did a great job translating my vague descriptions of discontinued equipment into recommendations for modern day equivalents. Very patient, helpful and kind, and they always seem to have a good stock on hand. Great selection of incense, too!

I just moved to Tracy and this is the 3rd smoke shop I've tried and only one I've gone back to because they've been so friendly. Many smoke shops have rude employees. I didn't get the name of the guy who helped me the first time but Sigh (sorry if I misspelled your name!) helped me out the second time and was very sweet. Their prices are slightly higher than others but the customer service makes it worth it. I'll be returning. Thank you!

Just had the worst experience in here. Until now I had the owner serve me but today I got an incredibly rude white girl with glasses. She was ignoring all customers except one she was apparently educating on cbd. Doesn't basic customer service include at least acknowledging customers who are waiting? After being ignored for 5-6mins I simply asked if I could buy some juice as I was on my break. I asked for a two juices she grabbed one I said no two to which she mumbled "you could have said that in the First place" I told her she didn't have to be rude then she continued her rudeness. Admittedly my response was not pleasant. I feel bad for the very nice owner if this is who represents his business in his absence..

This smoke shop is superb, kind customer service & good vibrations. I always enjoy patronizing this store. Very thorough inventory, neatly displayed. My only suggestion to the owners would be to play some type of music. It is a bit too quiet and feels sterile without some kind of jams to entice me to stay and buy more. Otherwise, I highly recommend this shop!

Buyer Beware. This place does not give refunds for anything. I bought a vape mod-kit. Open it and said nope, this one isn't for me. Tried to refund it. Nope. My fault for not opening it in the store before buying it. The lady behind the counter just said no refunds. I told her I just bought it the day before, never used it - and I just didn't like it. NEVER USED. NO REFUNDS! I asked for the manager/owner (even though he's the one that sold me the mod kit). He wasn't there. $100 wasted. Down the drain. I could have just as easily just gone over and gave them a $100 bill and left. They have zero posted signs about refund policies. Hoping the owner reads this and responds. I'm not in the business of just wasting $100 on merchandise that is useless and I want to support local/small business, but with this service, I'd take my business online. Very poor customer service....sad in this day and age.

Huge variety of juices BUT customer service is poor. Overpriced as well. I drove 2 blocks to a different shop, got better service and recommendations AND $7 cheaper for a bottle of juice. This one sold me juice that expired 4 months ago and then had an attitude when I asked to exchange it.

Helpful staff. Very clean organized store. Offered to order items they didn't carry. Will go back fir surr

Bad customer service. Went into the smoke shop the other day and I had asked the girl a question and someone answered from behind me. I turned but did not see anyone. I guess the bald guy is the owner of the shop but talking from behind the counter where you can't be seen is rude as hell. You would think being the owner would be a little considerate and stand up before talking. That isn't the first time he's done that. Really rude.