Steves Roadside Assistance

I'm just going to leave it plain and simple HORRIBLE customer service. Also they mentioned they don't have the right equipment to tow a car, unbelievable.

My car broke down on the way to Watsonville on hwy 129, I called AAA and they dispatched Steve's roadside assistance to help me. I can't speak highly enough about my experience with Steve the owner. The response time was half the expected wait of 1 hour, once arrived he let me know that his truck was not fit to tow my car due to a possibility of damage to my oil pan. He dispatched a flatbed and waited with me until the truck arrived. I was on my way to deliver groceries to my brother, so I was unable to travel with my car back to San Jose. Steve offered to give me a ride to my destination in Watsonville, which I accepted. The experience was above and beyond, 5 stars! Thank you again Steve! Nick B

Just got locked out of my car called AAA they sent Steve's Roadside Assistance out to open my door. Steve the owner came out , fast friendly reliable . Thank you very much Steve

l sat for 5 HR waiting for A tow from AAA approved Steves roadside service. Plus had.no clue what town they were even coming from. . Totally unacceptable for a AAA approved company When they initially gave me a 2 HR window to arrive. After the 2 hrs went a man called and said it would be 1 more hour after another hour a women called said they were on there way it took another hour before truck actually.arrived Rossi towing was always on site with in an hour of estimated time. Hope there arrival times gets better

Steve is amazing at what he does! It was a breath of fresh air to be assisted by someone who is 100% committed to help you in any way he can which shows his love for his business and his customers. He was professional, prompt and knowledgeable. I felt at ease which would normally be a stressful situation knowing he was taking care of it. Thank you Steve!!

Showed up promptly and got me on my way quickly. Courteous and professional. Fairly priced.

A couple of days ago my MDX auto security system melted down in the Home Depot parking lot in Watz. I think it was Steve that showed up. He ended up calling another AAA truck with a needed part. He worked on my car for about 1 1/2 hours. He was very polite and respectful about the situation I was in at the time.The horn was screaming and I could not unlock the car. How to make friends in a parking lot!!I was very impressed with how Steve problem solved the issue with the goal of getting me home safely. He calmly went over the alternatives...none of which were very attractive. I have ordered new parts and cannot use my security system (MDX) until it is repaired, but I got home safely....Huge thanks to Steve and AAA one of my favorite service organizations...just another example of consistently providing excellent service to the community....John

The 5 stars is for the guy who drove out to my location. I can't remember his name! He was very easy to talk to and gave great advice on my battery!

Summary: Terrible customer service and THEY CANCELED MY TOW REQUEST AND LEFT ME STRANDEDLonger version:My roadside assistance service sent my towing request to Steve's. I had been expecting a tow service to arrive at 3:30 (based on earlier updates), so by 4:30, I was getting pretty nervous, and I checked with my service, but their automated update just kept saying the ETA was about an hour out (despite the 15-20 minutes that passed between checking). Unbeknownst to me, the service who had originally given me the ETA of 3:30 had canceled, and my service then sent it to Steve's. But not getting any communication or useful updates from Steve's, I called them directly. All of their phone tree menu options send you to a phone number that no one answers ("All of our representatives are busy helping other customers") and ask you to leave voicemail, except all the mailboxes are also full, so you can't. When I finally reached a person, he was extremely rude and said he "didn't need to deal with this", that he was cancelling my request, and my service could find someone else to tow me. These are not the people you want to ask for help when you have an emergency.At that point, I called my roadside assistance service, who called 831 Towing, and they arrived in about 10 minutes. TEN. MINUTES.I suppose I should thank the horribly rude person at Steve's who canceled my request, because if he hadn't, I would've still been waiting another hour for them to arrive, and instead, 831 Towing was there in 10 minutes. And think about the fact that, at the time I was talking to him, he said he had only received the request 45 minutes earlier (because neither of us realized that they were only called after the original tow service backed out). But add the 1 hr ETA to the 45 minutes he had already had the request, and (ignoring the rudeness of canceling the request and leaving me stranded) I would've still been waiting almost 2 hours for them to arrive. Instead of 10 minutes.Call 831 Towing instead. You're welcome.

my car would not start - called AAA a tow to give me a jump and bring new battery. they arrived jumped my car and called the owner to listen to the sound my car was making. was told sounded like fuel pump problem. they were unable to start my car even with new battery. they wanted to tow my car and fix the problem. I declined. they felt shady from the get go. I had my car towed to my mechanic next morning. my mechanic said all I needed was new battery and he put a new one in. I missed 2 nights of the start of my vacation because of these scammers. beware.I am cancelling my AAA - they need to do more research on tow companies that they send to customers. Be careful