Steffen Travel

My husband and I were invited to attend an Italian Cooking Vacation in Modica, Sicily for 8 days. I told my husband, although excited about that opportunity, I did not want to be on a plane for that long to not visit Italy proper while over there. But neither he nor I wanted the burden of scheduling the who, what, when, where and how of adding onto this vacation. Enter Wayne Steffen! I found him through searching for a travel agent on Yelp. His reviews were awesome and folks wrote about how he came through for them when they had issues. (Very important!)From the beginning, Wayne was so incredibly knowledgeable. He gave us several excellent pieces of advice as we started the process. We just didn't know anything about Europe. I was trying to fit it all in the extra 2 weeks I wanted to add to our trip. Wayne gently suggested that we could spend the two weeks in Italy alone and never come close to seeing all it had to offer. So, that's what we did. We gave him pretty much Carte Blanche to arrange where we would go and what we would see. Well, let me tell you, Wayne, pretty much gave us the vacation of a lifetime! It was so, so wonderful! We just followed his itinerary and most everything went off without a hitch! He booked hotels, convenient to the venues, or arranged transportation for everything he scheduled. Florence, Venice, Rome, Sorento, the Amalfi Coast, Naples, Pompeii, Catania. Whew, so much to see, so beautiful, and we are so grateful for all that we got to see and do, thanks to his suggestions!Lastly, I want to thank Wayne, in particular as there were two issues that happened to us, one was the most serious as the airline taking us to the cooking vacation in Sicily changed the flight schedule and did not notify either us or Wayne.) By the time we figured this out and called Wayne, he was in bed and I was bawling my eyes out. But Wayne immediately got to work and found us a different flight to Sicily that would get us there in time to meet our shuttle to the cooking vacation! He's not only there at the beginning to help plan the vacation, but he was there for the problems that cropped up.If you have any thoughts of needing a travel agent, Call Steffen Travel. He's top of the line!

Wayne made our honeymoon dreams come true by planning our trip around the world visiting 4 countries and 14 different towns! We were so nervous to have a trip this big with all these connecting flights and trains, but Wayne made it happen smoothly. From Spain, Egypt, Thailand, and Japan, everything was fantastic. He recommended/booked great hotels near the center of places like we wanted, excursions covering everything we wanted to see, and made sure we knew all the requirements going into each country. We're most thankful for him coordinating with the hotels since we had early arrival times, but he made sure we'd be able to check into our room and rest up for all the travel. He also gave us a cute welcome basket in our first leg of the trip. 10/10 recommend and continue to reach out for our future trips.

My husband has been taking care of all our travel arrangements for as long as I can remember. We knew Wayne and his wife from church and got to know them even more during a trip to Israel. We've used Wayne to set up a trip to Russia, where we found ourselves in the middle seats of the middle row going to Russia. My husband mentioned this to Wayne during one of his check in with us while we were on our trip. On our way home, Wayne, changed our seats to premium and made sure we had the aisle seats. He did so without us even asking. With Covid, we now find ourselves with multiple trips backing up. Wayne has been keeping us informed of any cancellations and options while travel internationally is limited. He is always available and responds to any questions even late at night. He goes way beyond expected to make sure your questions are answered and that all you don't have to worry about the details of trip. He takes care of it all, even providing information on getting to and from airports and hotels. He also provides insights on trips. He suggested AmaWaterways for our first river cruise. We had only heard of Viking, but decided to take his suggestion. We went on our first river cruise with AmaWaterways on the Rhine. It was a marvelous and memorable trip. We couldn't have asked more of the ship or it's staff. They were awesome. Great suggestion from Wayne. If you're looking for a travel agent, reach out to Wayne. You will be glad you did. Highly recommend him.

Wayne Steffen Travel has successfully managed our international travel arrangements for the past seven years, consistently delivering exceptional vacation experiences. Recently, Wayne demonstrated exceptional adaptability to book our 44-day South American journey. Two tour company cancellations necessitated the immediate rescheduling of our trip. Wayne collaborated with an alternate group to replicate and arrange a private tour, effectively mitigating the impact of the cancellations. Additionally, he diligently rescheduled our flights, tracked refunds and credits, and independently booked approximately a dozen intra-continental flights in South America, resulting in significant cost savings for us.International travel often presents challenges, but Wayne's availability 24/7 provides reassurance and peace of mind. For instance, during an airline strike in Europe, Wayne promptly identified alternative transportation options, such as trains, buses, and private transfers, ensuring our smooth continuation of our journey. Similarly, Wayne effectively resolved airline seating mixups in Africa, even from several time zones away.We have specific preferences regarding our seat selections, and Wayne is well-versed in our requirements. He ensures that early flight reservations are completed well in advance to meet our needs.Wayne prefers direct communication via phone call or email. Text messages may require longer response times.

Wayne Steffen did a FANTASTIC job organizing our trip to Spain. He has great communication skills and replies quickly to my questions, so I always knew what my options were. He took care of everything. The hotels he arranged for us were in great locations and what a relief that he handled all our rail, bus, airline flights, and tours in Spain. He even left a welcome basket of fruit in our hotel room when we got to Spain. It's the little things that make a difference and Wayne covers everything. This was the third trip that he has done for me, and I will definitely use Wayne again when I travel.

Wayne is a pleasure to work with and always flexible in making one rearrangement after another, especially during the pandemic when schedules were always moving and trips were being cancelled. He is always available to answer questions (even late at night when we're overseas) and is accommodating to ensure that our trips go smoothly as possible, from the time we leave home until we return from our vacation. We've also always been able to bounce ideas off him for trip options. Give Steffen Travel a try and you'll be hooked to go on a vacay adventure every month! :)

I could not be more thankful to Wayne for his assistance in making our couples trip to Jamaica, one for the record books. His willingness to help through every step of our process was most appreciated. He made this trip so easy, I will most definitely be using his services for all my future travels.

I've been waiting anxiously till the end of their trip to write this review.. What an adventure! We contacted Steffen Travel to try and organize a vacation for my 80 and 85 year old parents. We started not knowing what to look for. My mom has a limited ability to walk. Neither one of my parents speak well English and a long trip alone had to be planned extremely well to be a successful event. And that is exactly the kind of experience they had thanks to Wayne's wonderful planning. We contacted Wayne after having gone through a couple weeks of back and forth with another travel agent. She was very nice and helpful but her suggested total cost was way over my parents' budget. I honestly didn't have much hope when I talked to Wayne. We were talking about a Mediterranean cruise for a senior couple with limited movement ability. But that did not stop Wayne from figuring it all out to the very last detail. He arranged it all! Airline reservations with reasonable cost, hotel reservations at a very nice 4 star hotel in Barcelona, a wheelchair rental, a private tour in Barcelona, a 7 day cruise on a prominent cruise line, private excursions at visited ports, transfers on every leg of the trip.. And a dinner and show on their last day in Barcelona.. Everything was planned, reserved and perfectly arranged so my parents could enjoy a trip of their lives. Throughout the whole experience and from day one Wayne was helpful, knowledgeable and extremely patient with my dad's unending requests. He kept me updated with drivers information while they were on their adventure. He even arranged for a last minute change in one of the excursions after we were notified that the prior reservations had to be cancelled due to driver's illness. I can't express how relieved I am to know they're back safely and hear back from them and learn how happy they were. All of that and their total cost was more than $5000 less than the first quote we received from the previous agent for the same trip!!Thank you so much Wayne!!! I would absolutely recommend your business and will definitely be contacting you on our next adventure!

Stressed out and ready to give up on our trip, Wayne made everything possible within a narrow planning time frame. He was extremely patient, followed through on any request and was easy to work with throughout the process of planning. Wayne was informative and provided excellent suggestions for our travels. Thanks to Wayne, we will have only wonderful memories of our three weeks in Italy!