Sorrento Apartments

Few year back it was under another owner it was great the manager , they care for there apartments the residents live there , camera surveillance work great night and day , clean property no garbage nasty , now the light night time are broken in the property, they don't respect for handicap people parking space you complain they don't care . The other manager this new owner had Andrea and Adriana were top on it they send you every month what new with the property and remind residents not to do ect ect .. and thise one doesn't even communicates with residents and before thise one , one manager didn't last month .. for happy apartment have to have communication and restrict garbage ect.. I wish they send Andrea back or Claudia... Claudia was the manager before this owner bought them , but she still stay with new owner but they move her somewhere else property they have..

My lease for this apartment is 9 months and I am currently on month 5.PROS: online payments, gated community, never see neighbors, newly renovated, cheap utilities, spacious living room and kitchen, 24/7 security, nice ccountertops, new appliances, grounds are well keptCons: crappy renovations, paint chips easily, outdated AC/heaters, hard to contact front office, maintenance man comes before scheduled times, parking fills up quick, only 1 pool, laundry facilities are expensive, rent is expensive, pg&e is high due to outdated AC, old cars get broken into, people sneak into complex after cars go through the gate, strict on what you do with your patio, bedrooms are awkward sizes/proportionsApartment Conditions: 5/10The apartments are very old fashion layouts that have been renovated with new cabinets, appliances, carpets, wood flooring, paint, etc. Although, who ever assembled the cabinets and blinds and painted did a crappy job. The paint is very easy to chip off. The cabinets are placed on crooked and dont shut completely. Our blinds for the screen door were placed on crooked. The AC units are extremely old! They work but halfass work and you only get one in the master bedroom and one in the living room.Apartment Management: 2/10The on-site manager constantly changes of this place. I never see managers or talk to anyone. There is an online system for residents to place their maintenance orders and pay their bills; while this is efficient and helpful for millennials is not helpful for older generations. It is almost impossible to connect to someone on the phone via office, even if someone is sitting at the desk they will not answer the phone or answer emails. Luckily I havent needed the front desk.Apartment Maintenance: 6/10The maintenance man is very friendly and is quick to get back to your requests on fixing things for you. He or the office will give you a scheduled date or time for him to help you. He comes earlier than the date and time given, which is nice but at the same time it's a burden because I like to be present and know what he's exactly doing to fix the problem. His fixes so far have been mediocre. I currently have a leak in my ceiling (bottom apartment) from the upstairs bathroom. Maintence has came to fix it twice, all he's done is drain excess liquid, dry it out, fill the holes and paint over it. Almost immediately it's happened again and again and I fear the ceiling will cave in one day. He will also come in if you fail to answer the door whether you're home or not which is concerning.Community: 9/10I hardly ever see or hear any other neighbors out and about. Occasionally I will see a person or two in the parking lot but mostly you see cars drive in and out. Occasionally there are kids playing in the court yards but it's rare. After 6pm most people are in doors. Also I barely see anyone use the pool or walk around. I mostly see people using the laundry facilities but that's about it.Neighborhood: 6/10By day this neighborhood is very active with many cars driving up and down it. By night there are a lot of homeless/tweakers that walk around but the passcoded gate usually keeps them out unless they wait for a car to drive in to get into the complex. But there is 24/7 security patrolling and you can call and report anyone at anytime from a 24/7 service line. In the past I have heard of many break ins, but living here the past 5 months I have not seen anyone get broken into. Although old cars get broken into easily. My boyfriend had a 1990 Acura Integra that was broken into 3 times so far.Bills & Rules: 4/10The apartment are cheaply renovated for the prices you pay. Using the AC unit is extremely expensive. As of May 2018, a two bedroom is $1,100 per month, utilities are $58 per month, PG&E is generally $200+ using the AC units. Rules are extremely strict about what you display on your patio. I hung a white towel out to dry for less than 12 hours and was warned to take it down or I would be charged a fee or kicked out if the incident happened multiple times. The Laundry Facility is coin-operated and is very expensive. You have to pay $1.50 just to do laundry and $2.50 to dry. The dryers do not dry well causing you to pay again just to dry your clothes. I could go down to the local laundromat and pay the same price to clean all my loads of laundry with a free dry.OVERALL: I dont regret choosing to live here. I enjoyed my time here overall but I will not be renewing my lease due to some of the cons. If you are a small family or single person that can afford these prices no problem, it can be a great place to live if you can look past some of the cons. The cons aren't that big of a deal but overtime it definitely adds up.I will update this review at the end of my lease.

I loved these apartments!!!! While living here I was the most happiest. Andrea, the property manager was so nice and understanding. I didn't want to move but being the fact that I work in San Francisco, the commute was far for me! I enjoyed my experience here while it lasted and wanted to leave a review saying thank you for their kind services and if you were thinking of moving somewhere affordable and up to date on appliances and maintenance, then this is the place for you!!!!

The property Manager alisha is awesome and on point with things .. she is very professional,always smiling very helpful!

I was driving by and noticed the "Now Leasing" sign. I went into the office and see a middle-aged woman who seemed very nice. I asked if they had any units available and she said that they didn't. It was very difficult to understand her because of her accent but I wouldn't mind it if she wasn't so full of herself. I told her that I saw the leasing sign and she said she didn't know that was still up. Very unprofessional because she didn't even say that she'll look into it because that was false advertisement. I didn't realize that professionals actually lie to people just to get paid. I knew I wasn't getting anywhere because she didn't even realize the severity of false ads so I asked for a brochure and application. She gave it to me and made it seem like the apartments were too high-end for me by saying, "You need to make at least twice the money for rent, okay?" Firstly, I know I'm young but no offense she couldn't explain anything properly to me. I'm not an animal for you to be talking to me like that! I think she's on a power trip because she thinks she works at such a high end apartment. I definitely won't be renting here nor would I refer anyone because you would probably have to deal with her every month.