Sky Zone Trampoline Park

Today we celebrated my nephews birthday. There were a few bumps in the road but not enough to give them a 1 star. Majority of the staff is friendly the other half seems like this job is too much. All and all. It's still a great place for the kiddos.

We just joined: overall love the floor plan kids Love it. 1. There is a large leak above the Wi area. It is clear that this has been go a bit the plywood was exposed and black with mold, water dripping form the ceiling to the ground. Very dangerous, I took pictures in the event that any injuries occur. I notified Staff, was told they notified building management. I know that Business must go on, the question is at what cost. Water weight is dangerous as it starts to give. 2. Was a bit concerning to me is there is no protocol on cleaning. We were there Friday, February 14th 1st time arrived 9:30am floors were very dirty, bathrooms were no better, thought maybe it was an off day. 3. Arrived again on Monday, February 17th to enjoy the place. Sadly, I find that everting was stays the same. Not quite what I would have expected. The ceiling was worse I advised the Staff with the same answer. The floor were even worse. Filth over filth. I am not sure if I am sorry to join or hope that a change can happen. I sent an email to the corporate office waited 3 days with no response. HONESTLY VERY DISAPPOINTED.The response: Is in the picture below, when email sent.

Dear Management,RE: Concerns Regarding Cleanliness and Customer ExperienceI've been bringing my kids to your facility regularly, and while it's a great place for them to enjoy jumping and playing, I've noticed recurring issues with cleanliness. Every time I visit, the state of the facility, particularly the bathrooms, is disappointing. The floors are not mopped, and the restrooms are often dirty. For instance, the bathroom floors are consistently unclean, trash isn't being taken out, and basic hygiene maintenance seems neglected. On a recent visit, I asked three different employees to clean the bathroom and provide paper towels, yet it wasn't until I requested this multiple times that a young gentleman came to address the issue. Unfortunately, his efforts fell short. Instead of properly cleaning, he checked off tasks on a service worksheet without inspecting the bathroom, then walked out without completing the work. When I asked for paper towels, he suggested using the air dryer, expecting me to dry off my behind with that. Eventually, he provided paper towels as I asked firmly but brought only enough for one use, showing no regard for the next person who might need them.Management, This Needs Attention!1. Employee Training: It is essential that your staff receives proper training in both customer service and work ethics. Please ensure your employees know how to effectively communicate with customers and complete their responsibilities. Additionally, hiring practices should focus on strong work ethics, as this reflects on the overall experience at your facility.2. Facility Cleanliness: With an entrance fee of $30 per child and additional charges for socks and snacks, the cost adds up quickly. On a recent visit, I spent nearly $50 for one child, only to experience dirty floors, poor customer service, and unsanitary restrooms. For the amount of money being charged, it's reasonable to expect a clean, well-maintained facility. I urge you to address these cleanliness issues promptly. It's frustrating to pay a premium only to encounter such poor conditions.Action is Needed: I urge you to take immediate steps to improve the cleanliness of the facility and the quality of service. You are profiting from customers who expect a higher standard, and it's imperative that you deliver on these expectations. The Sacramento community deserves better, and your patrons should be able to enjoy a clean and welcoming environment.Thank you for your attention to these matters. I look forward to seeing improvements and a more positive experience for all visitors.

I brought my kids into Skyzone this past week and was surprised by the super personable and great service. I young girl names Ahmari and lisa were so kind and nice. Thanks so much for great service. ........

My kids love this place- I have a 4 and 2 year old. Employees are pretty strict on the rules with us. No climbing on the red or yellow- one person only on the trampolines in the back no digging in the foam pit are among some of the rules we've learned. Similarly, the kids and parents that have been there with us have always been polite and good at taking turns, or apologetic (for their kiddos). The older kids are very careful and haven't bounced my kids ever. The cleanliness isn't the best but it's a huge location with teens as employees and a ton of people coming and going. What should we expect? We usually go during the week during the day to avoid the crowds. It's insanely busy on weekends with birthday parties. The parking situation can be kinda hairy (why do so many people double park?!?) but we will keep going and keep our membership, especially since it gets dark at 5pm. Wish this place was in my hometown growing up!!

This has to be the worst place in Sacramento to take kids. The employees are useless but yet ask for tips. Heck one was hardly able to make change from five dollars. Employees watch as twelve year olds pick on eight year olds and do nothing about it. Fight almost breaks out and you can see the employee literally ignore a parent about it and do the bare minimum to help the younger kids. What are you paying for? Surprised they didn't ask for a tip as we left. Whatever you do, stay far away!

This place confused me at first bc it was literally Rockin Jump and I thought I was at the wrong place for a birthday party. The place looks like same form when it was Rockin Jump. The staff were a hit and miss. Some were more friendlier than others. When working in a place that services children it's a tough job but you really need to bring your A game when you are in the service industry. The party we attended served pizza and it was decent. I noticed the party next door you are able to bring your own food as well. Maybe this is new and if that is the case I think I wouldn't mind having a party here for one of my kids. It's either raining or super hot for my kids' birthday.

Fun environment for all ages, yes, even adults! Great place to host a child's party. Common areas could be cleaned slightly often.

Wow. This place is filthy! No hand soap, no paper towels. The slides closed because the worker said he was too tired.Who manages this place? Just awful

For the price ($28 for 90 mins) I would hope that this place would be better kept than it is. It's really dirty, a bunch of bad ass kids everywhere with no manners and two lemonades and push pops was $20! Not a good value.