Ripon Auto Repair

I am writing this review not about the great service done on my vehicle but the way in which I was dealt with today by the owner, Ryan. We discovered an unknown "Plan Fee" reoccurring on a credit card statement which named Ripon Auto Repair. Before we called the credit card company I wanted to call Ripon Auto to see if maybe it was just something we missed when we got our car serviced, or if it was an oversight on their end. Sometimes these things happen and so I wanted to see if it was a simple mistake on their end, or even our end. I was transferred to the owner Ryan who from the get go already sounded annoyed. He told me they did not have any credits on file for the amount I was talking about on our CC statement. I explained that it listed their companies name. He then raised his voice at me and was being very aggressive. I asked him why he was getting angry and raising his voice and he said "because I told you we don't have any credit on our books for that amount and it could be someone else using our companies name and you should call the CC company!"At that point I let him know this is not how you conduct business as an owner and that I will contact my CC company. I then hung up.I'm not sure if it is because I'm a woman questioning him, or if he is usually this rude and abrasive. However, I can assure you that I will no longer be servicing my vehicle at this establishment. I will also never recommend them again. I hope you really look at yourself sir and readjust your attitude and handling of customers. God Bless.

Amazing service and fair prices. I have been coming here for a few years and they never disappoint.

I have been going to them for a couple years. They have fair pricing, and don't try to over charge you for stuff you don't need.Great quality work and done in a timely manner. They continually keep you in the loop on all that they are doing.Myself and my husband have our cars worked on there, my daughters, sons and my mom also go there. Hands down this is the only place my family and i will go!

Let me start off this review by saying that I always feel apprehensive when I need to see a mechanic. My knowledge is extremely limited and past experiences often left me feeling indifferent after the exchange. I am delighted to say this was not the case when I brought my needs to Ripon Auto. Ever the researcher, I read several promising reviews on Yelp and decided to give the place a try and I am so happy I did. If I'm being honest I imagine I can be a bit of a handful to some people at times because I have many questions. I like to understand the process as much as I can. I am fully aware this might annoy some people, but I was relieved to find this was not the case here. Adam patiently and clearly walked me through the entire process, answered all my questions, and was extremely kind as well. I felt very safe leaving my vehicle with them because they made me feel like they had my best interests at heart. It's also worth noting I called several times with questions and each time I called, all my questions were answered no matter how big or small. I wish everyone could have the same experience with mechanics as I did at this establishment. I am eager to recommend this shop to others and have been talking about the experience I had with others pretty much non stop. GIVE RIPON AUTO REPAIR YOUR BUSINESS! You will not regret it.

Experienced rear brake problems driving from Virginia. Found Ripon Auto Repair online with positive reviews. Explained my concerns. Ryan and Marino brought my SUV into the bay. Identified the problem, repairs performed. Outstanding service with a fair cost. Bravo Zulu!

I recently had a major repair job (engine replacement) performed by Ripon Auto Repair. They were recommended by Jasper engines as a preferred provider for doing the engine swap. This was my first time going to Ripon Auto Repair and it was without a doubt the best experience I've ever had with any auto repair shop or dealership service center. Adam and Ryan are very fair, honest and clear throughout the entire process. From the time I got the quote to perform the work to the day I picked up my vehicle everything was exactly as they explained.If you are looking for a fairly priced, friendly and helpful repair shop with great quality service, Ripon Auto Repair should be your first choice. Thanks for taking such good care of my Jeep and making everything so easy and worry free.

This auto repair facility is fantastic & honest ! For all the times I've had work done here on our several vehicles, I've always left without any issues and I appreciate their service ;) Adam is a great service advisor to talk to and is very polite in listening to your concerns.

We've had oil change on both our cars the service was good and they got it done pretty fast and what I like about it they don't try to sale you something you don't need like those oil charging chain

I brought in my son's 96 Bronco for repair and they replaced the starter quickly and for a reasonable price. Thank you!

Excellent ServiceLove Ripon Auto. All of the people there are nice and friendly and most importantly, competent! Their customer service exceeds expectations every time. Their honesty and integrity will restore your faith in American small business again.