Party Rental Warehouse

This place is a NIGHTMARE!!!! Party planners stay FAR AWAY!!! Where do I begin? My husband and I rented some tables and chairs for our wedding reception that was held on a sunday, since they aren't open sundays, we picked them up the saturday before & were supposed to return them the monday after. Well, we didn't feel like renting a truck just to return the equipment so we called them and said we'd pay the $30 to have them come get it. They said they'd pick it up Monday night. They didn't. Then they said they'd pick it up Tuesday. When they didn't, we called wednesday. They said sorry, we'll do it today. Nope. Then thursday, you get it by now i'm sure. So the party warehouse (actually Garrett) tells him he won't have to pay for pick-up since it's taking so long & he calls every morning, and every morning they say they'll pick it up, but they won't. So that sounds fair, and we're expecting them to get it Friday. (WHY we still keep believing them, I cannot explain) So then finally it's flippin SATURDAY and he calls them and talks to the owner. The owner apologizes and says he'll have his other store (on West 11th- don't go to that one either!!!!) call him and straighten it out. So they call him & ask for a credit card. Um.... hello you said he wouldn't be charged!?!? So they give him all sorts of attitude, and lie and pretend they never said that. So my husband is so fed up, he's like, F*** it, let them charge me, I would pay the $30 just to NEVER DEAL WITH THIS PLACE AGAIN! But I'm like no, that's not right, let me call the owner, I'll just explain the situation and he'll understand and do the right thing. HA. HA. HA. Why I keep thinking people are fair I will never understand.So I talk to Mark, the owner, and then I understand why the employees don't treat their customers with any respect- because when the village is run by an idiot- the rest can't help but follow. This freaking guy!!! He was saying to me "well you're telling me one thing and my staff is telling me another" um....WHAT????? Sooooo you're pretty much saying you don't believe me? So here I am, trying to explain to him what happened, thinking he'll understand and be apologetic, and here he is, not really listening, calling me a liar, and being a jackass. HA! Where did you learn customer service buddy? Chico community college?? He's like "SORRY my driver's wife was in the hospital yesterday, SORRY I had to do the drives myself" (imagine some jackass talking with a ton of attitude and a stick up his rear end). Um, hello? What about the other FIVE FRIGGIN DAYS????? It was never about the money, and that's what I told him, I said I just want you guys to be aware of this situation and how ridiculous it is. He didn't give two you-know-what's. He just chalked me up to one of the crazy customers and tuned me out. way to run your business, dummy. I now tell this story to anyone who will listen in the hopes they NEVER set foot in this place!ZERO stars for this place, ZERO stars for Garret the retard, -1 star for the owner, jackass Mark, and I'll dedicate the one star to the only respectful person I spoke to, a girl working at the Grant Line store.

We always go to them for our party rental needs only because they're the only option in Tracy. But the supplies (tables) are in poor condition. I got a splinter carrying one of the tables because the wood was sticking out about to fall apart. The prices are decent and they allow you a few extra days to return items. The guy who answers the phone is kind of out of it, everytime I have called there he's like, "Oh yah, come in whenever and it should be available." Just not organized, but they do have a lot of supplies. Should definitely work on their customer service that's for sure!