Outwest Auto

Great shop. Clean and friendly technicians, inspections with your oil changes and good information with pictures

They prefer appointments rather than walk-ins. They charge $425. for brakes $425 for back brakes and $425 for front brakes. Their brake inspection fee is $50. But even if you do not need rotors they replace the rotors, even if you do not need them replaced. I asked for my other rotors back and the girl at the desk did not know if I could get my rotors back. They did not ask any questions about my driving habits or when my brakes squeaked which the other places did so I opted to go elsewhere especially since I knew my rotors did not need to be replaced but they refused to do the service keeping my original rotors since I did not need them replaced as this is the only way they do brakes. When rotors do not need to be replaced the price for brakes is less than $300. Be careful of this place!

I'm sorry to see any bad reviews on this place. I just had a fantastic customer experience!I messed up the back tire of my lawn tractor. I'm new to the area, and asked the people we purchased our home from if they had a recommendation (they lived in this area for years, and so far they've been spot on about every recommendation, and every "you might want to keep away from these people" they've given.)Outwest Auto was highly recommended. I called Outwest, they told me just to come on in. They were friendly, they were courteous, they had a team of guys working on stuff, and they were very busy (if they weren't good, I wouldn't expect them to be busy... Right?)I got there later than I had planned to, 30 minutes before closing. Was I given any grief? No.My tire was repaired, the cost was reasonable, the gentleman behind the counter, who I'm pretty sure is an owner, carried the tire out to my vehicle, and there wasn't a single thing to complain about with any part of the transaction.And something I loved? They have the cutest little shop dog named Frankie who was friendly but not obnoxious. He was a kick! Such a good dog! I believe it's family owned (which I also appreciate), and there was a grand son or younger teenage young man, who was helping his grandfather, as he was being taught. From what it sounded like, they were putting together something for the grandmother. I loved it!No one bugged me with a bunch of idle chitchat, no one served me tea and scones, thank God. No when scowled at me or made me wish I wasn't there.Outwest Auto gets a solid FIVE stars from me!

Do not take your car here. We've had nothing but problems with our car. Took it in for an oil change and they said it needed work. Fine! A week later something else needs work. Fixed it again! Stupid choice! A week later another issue! You can't find these issues at the same time? I believe they fix what's wrong the first time but mess with something else so you keep coming back. Had someone else look at my car and they said the bolts were loose where they supposedly fixed it!! They are overpriced and scammers! If I could give zero stars I would!

Patrick at the front desk made my visit with Out West Auto very easy, straightforward, and honest. I came in to get my oil changed and was immediately greeted with a big smile. I am always weary of taking my car to mechanics and felt that this experience was great, they even let me take a look at my car while the mechanic was doing my inspection. The recommended work was just that, a recommendation and there was no pressure and they explained everything in depth. Thank you again Outwest!!

I came to Outwest for a smog check and was very happy with how everything was done. Thank you for the excellent service!

An update to my Original Review: Since posting my original review, years ago, Outwest Auto continues to just knock our socks off with their exceptional service. .Two of our three vehicles are 20 years old or older, When an issue comes up, I call ahead, arrange a time to bring it in, it's hooked up to their diagnostic machine, I'm told the suspected issue, and given an estimate for the cost to repair it (if there are multiple potential causes and fixes, I'm TOLD THAT, in advance... I can't recall a single time when "the worst case scenario" was "the case." ) .My brother, who I unfortunately just lost, was an exceptional mechanic, but sadly lived in another state. Any time we had an outside-the-norm car issue, I'd call my brother, and describe what was happening. He'd ask questions (sometimes he'd LISTEN to the engine over the phone, or have me describe what was going on WHILE I was driving it -- lol -- then he'd tell me what he suspected.). I'd walk into Outwest auto, describe what was going on, and would be told THE EXACT SAME THING (although they had no clue I had a brother who was a mechanic) EVERY SINGLE TIME. If anything new was discovered during the diagnostic process, after-the-fact, I'd share that info with my brother, give him the diagnostic codes, and tell him what they recommended. And, EVERY SINGLE TIME, he'd say, "That's a good mechanic" or "that's a good shop, that's exactly what I would have done." (Trust me, he didn't praise other mechanics, lightly. When I'd share what the Jeep Dealership we used to take our old jeep to, prior to finding Outwest Auto, recommended, did, and charged, he'd say things like, "Sounds like Jeep's Service Manager needed to make his month-end quota, and MAN did he see you coming..." EVERY SINGLE TIME we took our Jeep to the Jeep dealership. we'd get "the call," where we'd be told something MAJOR was found requiring some outrageously expensive part or repair to fix. Doesn't happen at Outwest.) .In the seven years we've been taking our high mileage, roughly driven vehicles to them, NEVER ONCE did my brother say a recommendation made by Outwest Auto was frivolous or unnecessary or they were "making their quota.".AND, when they say they GUARANTEE their work, they DO. .I can't possibly recommend this shop more highly. THEY ARE OUTSTANDING! In recent years, they've incorporated texts into their communication for updates, and their communication, which has consistently been great, is now exceptional, with text updates, every step of the way. .We are SO lucky to have a shop of this calibre in Valley Springs, and I couldn't be more grateful for the exceptional service over the years.

these guys treat me right and are an honest repair shop. no BS and no upcharges or games. solid place to take your car.

I believe in coincidences but this isn't it. I come in for an oil change and then take my car out for a drive only for the oil light to come on on the interstate and find the contents of my car spilled out underneath my car.

I needed an oil change made an appointment and was done in about an hour not too bad they did a complete safety inspection and recommended other services price was reasonable and I would recommend it and was satisfied with the service I would come back.