Neighborhood Bike Shop of Carmichael

Great bike shop, welcoming friendly staff very informative and a crazy inventory of electric bikes and non electric bikes, great and plenty of parking. You love bikes you will go crazy in this store!!!

I went in to get my new bikes breaks centered. I left with the front still rubbing and noticed a torx bolt head head had been bunged up and the new caliper scared from whatever wrench was used to do the service. This was on a new bike, new rotors new calipers and less then 60 miles of riding. I guess my new bike is no longer new thinks to careless maintenence. On top of this the service is slow and the original service request wasn't complete so it required multiple phone calls to get worked out. I left 80 dollars poorer and with damage which wasn't there when I dropped my bike off. I will not be going back to this shop and to be honest they should replace the brake they damaged through their carelessness.

Bought a bike for same day pickup on trekbikes.com. Drove an hour to this shop same day. Shop manager says he hasn't received an order. i show him my receipt. he still cant help me. I call trek. They say they sent the order over. Turns out the shop owner is the only one who can accept the order because shop manager doesn't have control of the email account. Not sure why he wouldn't. Super cool guy btw(shop manager). So I end up leaving empty handed. I end up buying a bike from a shop an hour away that same day on trekbikes. Didn't seem to be an issue for that shop. For the last 5 days I've been calling trying to to get the charges reversed. Trek tells me that it's up to the shop. The shop keeps telling me its on the owner of the shop and that they would email him. I guess he doesn't do phones. Today I finally received a very indifferent response from jesse the owner of the shop. Only after i finally got his email and emailed him. He tells me its on a third party called locally. he says i bought it through them. My statement says the money went to neighborhood bike shop. I called trek for the tenth time and they still say you need to cancel the order. They say they tried reaching out to you. I guess you don't do phones.

Valentine's Day, My bike needed a tightening of the bottom bracket. (I did not have the proper tools) I expected to just drop off my bike and pick it up later. Pleasantly surprised by the excellent customer service as it was fixed then and there. Even offering to fill up my tires. Price was just excellent. Overall friendly and great customer service and will return for all of my biking needs.

I brought my bike back in to get a cassette changed out and they were more than helpful in getting me rolling again. I highly recommend this bike shop. They are very kind and explained to me what they would do to get my bike back to me as soon as possible with a two day turnaround.

Great service! Trevor was super quick with fixing my flat tire and installing my new cranks. Highly recommend!!

Oh my gosh...the loser behind the counter refused to help an elderly gentleman when he asked about a bike rack for his car. I was trying to be helpful, he had told the guy they only had one..."over there." I wanted him to be able to ride his bike, I told him about Rack N Road down the street on Arden Way...they are awesome, by the way. After the gentleman tha liked me and left the jerk proceeded to refuse to give me his name, refused to install lights on my bike and told me he was banning me from the store for the terrible thing I had done. Lucky me!!! I immediately found Mile's Bikes on I Street and they were SO WONDERFUL!!! Installed my hand brake, helped me choose lights and even installed LED light strings on the wheels. Such a pleasure to shop with caring, skilled people. Do NOT waste your time with this store...or staff...they look like they are getting ready to go out of business anyway!

Pulled in to the parking lot 10 minutes before they closed (5:50) because I needed a water bottle for my race the next day. I walked up and the guy already closed the gate 7 minutes before they should close. I look in because the lights are still on and he puffs and sighs because he sees me. He walks to the door and asks what I want, I said I needed a water bottle. He goes "I'm not opening up shop just to get a water bottle" and walks away 5 minutes before they should even be closed. I never ever write yelp reviews but this just pissed me off.

Brought in my bike with a Shimano Nexus igh. It wasn't shifting to 7th gear. Leo fixed it quickly, at a fair price, and offered what to look out for in the future!

We have never been treated worse by a service business. My wife and I loaded up here bike to bring it in for a tune-up and wheeled it in and leaned it against the service counter while we waited for the single employee to finish helping a family that was looking at buying several bikes. After roughly 15 minutes, it bacame apparent he was getting close to finishing with the family when another customer walked in and began looking at bikes and the employee walked right past us to ask the new customer if he needed any help. We looked incredulous and asked if he wanted to help us and he just looked away and said "whatever". Needless to say we left and went to Bob's in Fair OAks. A bit of a drive but well worth it to be treated to exemplary service.