Modesto Mini Storage

Had a reservation for 10:00 yesterday and the supervisor wasn't there.. so we had to come back later which was a bit annoying since we had to change our plans to accommodate having to get the truck around 30-45 min later. Went to return it the next day at 10:00 and it wasn't even open yet. There were other people waiting as well and the supervisor ( I'm assuming that's who it was ) showed up at 10:10 and we left the parking lot ( ended up just returning it through the app ) and we left around 10:18 and the store still wasn't open despite it saying it would be open at 10:00. Overall, we got the pickup we wanted and it the truck was clean and drove well, but they could at least be there at the time they say they will be open.

We've rented a unit for the past year or so modesro mini has always had good service and great staff.

My husband tried multiple times to reach them to pay our bill - left multiple messages - but no success. Now today - he reaches them and we have to pay a LATE fee. Not fair. Contacted yesterday - new hire in office. Good conversation. Renewed confidence in this vendor.

I wanted to share our negative experience renting from this uhaul location today (5/12/18). We don't expect anymore than for someone to do their job with basic respect for fellow human beings. Christina, the Co-manager, started off our interactions on a completely disinterested and rude note. My soft spoken husband had to finally had to confront her about her attitude because it was so abrasive and unkind. We are both educators and have children and would never allow our students or kids to speak to anyone the way she spoke to us. In the beginning it wasn't what she said but how very rudely she said it, and then at the end it was also what she said. She also escalated an issue so beyond the realm of understanding when we were not satisfied with her response after we verified that she had inspected the vehicle. She said, "you'll be hearing from uhaul." I asked her to explain. She refused. We told her we couldn't leave until she explained what she was talking about and what type of problem there was with the rental. She said if we didn't leave she would call the police. At which point my husband and I both said at once, "please do!" We felt like the officer might help get to the bottom of what in the world was going on. The officer came spoke to us and then to her. She gave the officers papers that said they were filled out in our presence, but we had never seen them. The papers said that the truck that we had only used to drive down the street to pick up a couch had a scratches and dings all over it and that there was a part of a uhaul sticker that was scratched off. We think she was trying to make a point because she told us she was going to make sure that we would never be able to rent from uhaul again. Thankfully we took pictures of the vehicle before we rented and the officer went back with us afterward so that we could take pictures then too, so we had proof that the vehicle was returned in the same condition. But, It was really horrible. We were treated so very badly and it was complete violation of a basic standard of human kindness and decency. Sadly, I would carry a couch on my back before renting from here again.

Mathew was a GREAT manager. But The new manager, Christina, is rude, unfriendly and difficult to work with. I have used this facility for several years. Over time I have experienced everything in my unit molding due to moisture in my unit, rat droppings and rats eating my belongings, that gate being broke and being unable to access my belongings, and now a terribly rude manager. They claim to be the cheapest in town, HOWEVER, a MUCH CLEANER location is only a couple miles away, and I will be paying LESS for a LARGER unit. You can bet after all my time spent here, IM DONE!

We absolutely LOVE Joleen!! She is so friendly, helpful, and incredibly welcoming!! I found another storage i'd considered switching to at one point but honestly, i didn't think i'd find another place with such great staff as Joleen and the people aspect is so important!!

Absolutely terrible in every way. Water leaked onto approximately $4000 of art, ruined furniture not to mention the well fed rats we saw. All my boxes full of rat droppings and urine. The management was very rude and would not do anything about this. I cried as this was all I owned. Stay away from this place, you will regret doing business with them. Thrust me.

We rented a U-Haul at this site on Saturday. Cristina helped us out with the rental. She was quick, cheerful fun to chat with. We'll be coming back for our truck rental needs.

Excellent storage facility. Very clean facility. I highly recommend this storage area.

Thank you Mel. Good speedy service.will recommend was able to get in and out. Once again thank you.