Mello Marine

Recently purchased a Four Winns H2 from Mello Marine. The entire process was organized, professional and friendly. We worked primarily with Sally, Mike and Bobby, who were helpful, prompt and honest.Looking forward to years of enjoyment from our new boat, and will most likely take it back to them for any service or upgrades due to the smooth experience we had during purchase.

We found this place online and looked at their inventory. We were looking for a boat, found that they had a 2002 Centurion Typhoon. We called in and placed a security deposit to hold the boat until we could test drive the boat. Bobby said the boat required some repairs before we could checkout the boat. We get pre-approved with one of their lenders. The day before we are suppose to visit we receive a call from Bobby asking if we are coming and confirmed we were coming as we scheduled with Jeremy. The day of the visit we arrive just after opening and the sales person seems confused about why we are costing. I explain we have an appt to test drive the boat and check it out. We start looking at the boat and see the trailer tires are cracked and old. In no condition to drive. We ask for a test drive to which Bobby says they do not allow test drives, but would allow to drop the boat in a water pool. We chat with the mechanic and he says he fixed the perfect pass and the boat was in working condition. They agree to credit the cost fix the tires because the existing tires would not make it even a mile.We sat down to sign paperwork... here is when we should have walked away. They increase the price$6k off the top, my address was wrong and added all these extra fees. The cost to repair the boat to get it ready for sale, which is normally how you price the boat. You don't add it to the top of the advertised price. They re-did the paperwork three times..... we took the boat, I did not sign all of the pages because it was such a shady deal and did not provide proof of insurance. So we did not provide what the lender required to fund the loan. We too the boat and take the boat to the lake. So this is when we figure out what really wrong with the boat. -The back compartment next to the engine fills with water -the prop cotter pin was missingThe boat straps were weather damaged and tore during a drive-the front strap hook weather damaged and tore-the Tac, speedometer, temperature gauge and screws in dashboard were not in properly- nothing to screw into-the lower panel had all wires exposed-The back of the dashboard had wire nuts and on heat sheet shrinks and loose disconnected wires-boat cover did not fit-Bimini top fixtures do not screw on properly and shake/rattle -Pop Rivets looseBobby lied claiming loan was funded/title transferred after I told him we were returning the boat. I called the potential lender and they confirmed the loan was not funded. **We returned the boat and they refuse to return the down payment for a boat we did not keep.**** BUYER BE AWARE

great service, professional and on time. wont take my boat anywhere else. highly recommend.

We were shopping for a new boat after a bad experience with another dealer. When we arrived Payam walked us around showed us all sorts of different boats. He spent a long time with us even though we were still deciding which brand to go with. We left that day and continued to explore options. A few days we decided that a Centurion boat was the way we wanted to go. Payam was a big part of our decision to buy from Mello he blew us away with all his knowledge of Centurion boats so we could make our choice of which boat was right for us. Sally, the owner, was also awesome and we couldn't be more happy that we choose Mello Marine for our beautiful 2022 RI230 . The process was easy and Payam always kept us up to date on our boat and always answered all our calls. We would definitely recommend Mello if your looking for a boat.

What can I say about mello marine? They are great ! A nice family owned establishment that cares if your happy purchase and even after they never stop caring. I went in asking questions about boats and ended up getting a great deal on a brand new Four Winn's 190 ! Brandy helped us out, she doesn't give you the salesman vibe. More so you feel a at home and relaxed vibe which is what I like. The manager, he was very informative and straight to the point. He was very cool through out the process as well. After my purchase I had a couple of user errors, I was able to call them up and get answers/ help immediately! If you want to purchase a new and feel great doing so, I'd recommend you check out mello marine !

Major thumbs up to the entire staff at Mello Marine! They squeezed me in short notice for a maintenance issue and made it happen with the whole team working on it. AJ provides Nordstrom quality customer service and actually met the boat at the lake. I highly recommend Mello Marine! Great job and thanks!!!Pierce

I would like to thank Sally, Bobby and the rest of the Mello team for their excellent customer service. Bobby is very knowledgeable of the Centurion product, he was able to answer all my questions, he's also very responsive with text and phone calls. I would also like to acknowledge Bobby's patience. I am sure he thought I was wasting his time at some point, but he was professional and worked with me for the five months it took me to make up my mind. Ultimately getting a price I believe is fair and chaffering with their broker to get terms I could agree to. The pro shop has a good selection of surfboards, wakeboards and all the necessities for a great day on the water. My family and I can't wait for the weather to warm up to take our new 2024 Ri230 out on the lake. I look forward to doing future business with Mello.

Can't trust them. They will not service boat over 20yrs old even if they have serviced it previously and boat had zero issues. Also completed and charged for services that I did not approve on previous service visit.To be clear, I had no issue with the work they did when my boat was serviced there in the previous year (once with new owner and multiple times over multiple years with previous owner), and although all boat stuff is expensive they seemed ok on price.On a previous service visit for regular seasonal fluid maintenance, I asked if they did any trailer work and might replace the carpet on my runners. They said NO, which is fine. When I come to pick up my boat after service, I was surprised to see the trailer had new carpet. It was nicely done, and the price seemed ok (I would have approved had they asked), but that's not the point.

Salle and her husband helped us sell our boat at their Lake Folsom Marina Store I. Just a few weeks. They were friendly and professional throughout the transaction. I would recommend them if you are buying or selling a water craft.

Sally the owner lied to me out the gate. We just purchased a used boat. When I called the manufacturer they recommended Mello. I called spoke with Sally told her I just purchased the boat and wanted it checked out for any required maintenance or problems. She told me bring it in. I drove an hour to bring it to her only to be told upon arrival that they do not inspect boats for problems they will only fix the specific thing you request. That's not what sally told me. So they were supposed to only change the oil after the conversation with the staff. I got the boat back and even though they were not supposed to touch it, all of the transmission fluid had been drained from my boat and left bone dry. Then once I got my boat there and had them call out Sally since Sally told me they would inspect the boat. Once she came out she said since the boat was 22 years old they wouldn't even work on it other than the oil change. She could have said that over the phone before I drove my boat an hour to her shop. Do not trust this lady or anyone on her staff. They are liars and will sabotage your boat for more work.