McCaulou's Department Store

I've never been thrown out of a department store before, especially for asking for a size they don't have. A sales associate threw me out of McCaulou's this afternoon because they didn't have wide shoes for me. They had many brands that come in wide--Clark, SAS, Naturalizer.When I asked to see wide shoes, the woman in the shoe department, whose name I didn't get, acted like I'd committed a crime. She went on and on about how they can't carry "everything." I asked for a Brannock device to measure my foot. She brought one out and threw it on the floor! I said, "Can you help me read it?" as I tried to put my foot into it. She said she didn't know how to measure shoe sizes and kept on about how it was a small department and they couldn't carry everything and she never knew what people were going to ask for...Frankly, I wasn't listening to her because I was trying to figure out how to read my shoe width off this thing. I said, "Will you stop talking?"She exploded. "Get out of my store!" I wonder if she was a member of the family who owns the store. I rolled my eyes and continued trying to read the Brannock device, which I soon gave up as hopeless.There were thousands of other things in that store I could have bought besides wide shoes, but I won't now. If you like being treated with respect as a customer, don't go in here.What a contrasting experience I had at Fleet Feet! Brian was great and apologized when they didn't have a style I asked about.

This store is pretty cute. We came towards closing to look for a little girl's birthday gift. Immediately upon walking in, we were greeted by the gals at the shoe dept. They were so so friendly and kind. The gal working in the children's clothing area (back of the store) was incredibly pushy - I get that she was towards the end of her shift, but she was hovering over my mom and I as we looked at items. I felt extremely uncomfortable and rushed by her presence as she watched us. Also, she mentioned a couple times that we'd have to check out at the shoe department (at the front of the store) b/c her register was closed and that they'd be closing soon. Okay, then WHY are you still here watching us if you're not going to ring us up? She really thought we were going to steal something that's why she kept following us around the area. The gals at the shoe dept. were so so friendly, and didn't even mention to us to hurry up. They were even like come again tomorrow, we open at X time. I would return to check out their shoes!

Went in to do a little shopping/browsing. I spent several minutes looking for the plus size area of the store, only to be told that they don't carry plus size clothing. I guess only skinny people shop there. The blonde sales associate (who was not wearing a mask) went into a meaningless/lengthy explanation as to why they don't carry those sizes. I could care less. It's their loss as I had money to spend. I quickly wished the blonde a Merry Christmas and went on my way. She shouted at me as I was walking out, "Don't give up on us!" Too late. I won't be returning.

I like going here for my Spring and Summer wardrobe. They have a lot of cute tops. The staff is always very friendly. They are always ready to greet everyone who goes in there.

Finnally a replacement for cambells.Limited selection compared to cambells.Hopefully they will widen there selection soon so that they will stick around for a while.

I literally just left the store. My mother and I finished up our selections and walked up to the register in the shoe department. An older blonde woman(I think her name tag said Linda) not only didn't greet us but when I asked if she could ring is up her response was "hold on a second, is there no one in juniors?" It immediately offended me and pissed me off. I just turned on my heel and walked away, all the while she kept speaking to me as my back was turned. The young lady that WAS in juniors overheard the blatant rudeness of her co worker and immediately started apologizing to us. I wish I had gotten the young lady's name because she was sweet and helpful. Not to mention overly apologetic for the other woman's behavior. One star for the offensive rudeness of the older blonde women and 5 stars for the young blonde girl in the juniors section... Thanks girly you were sweet!!

aside from the fact that there's nothing good inside, the staff can be very discriminatory. i work across the street so i've ran in a few times to try to quickly find gifts etc, and have noticed this every single. time.

Went into shop at McCaulous like have been doing for years and because the whole shopping center is having their Christmas Faire, they decided to CLOSE their restrooms!!!! NO CUSTOMER SERVICE!! Will not be spending any money in here! Pay for the damn janitor!

If I could put zero stars I would. I've been coming to this store for years and today the workers accused my friend of COLOR of stealing and asked us multiple times if we were going to buy something or just "play", mind you we were browsing and intended to buy something. After being followed by each employee throughout the store and stared at like we were a bunch of circus animals I will never be coming here again! Unbelievable customer service and the workers are clearly homophobic. Please do not support!

This store deserves zero stars!! Terrible Customer service by the assistant manager today! Was surprised to see her be so rude to a person with a disability! We took our business elsewhere to another store in Lincoln Center where customer service was exceptional, welcoming and very friendly! So sad to see an assistant manager who is suppose to be an example to her younger employees be so rude to someone with special needs.... especially in these uncertain times of covid-19, when people need to be uplifted and cheered up! Never ever will I shop at this store again and neither should you if you are reading this and have ever known anyone with special needs!!