La Mesa RV

We have dealt with a lot of rv dealerships over the past 6 years and La Mesa has been the easiest to work with. They have been so helpful and even put up with us bugging them almost daily about certain rigs and ordering, etcWe worked mostly with Zack and he was so gracious. Always answered our calls or called us back. He greeted us with a smile every time we came in. He was very honest and we felt like valued customers. He definitely went above and beyond!The entire team we worked with to get our rig was awesome. We even had to bring it back to have something looked at and that was not a nightmare! I definitely recommend going to La Mesa RV

Friendly and not pushy! Gave us space to walk around and answered all our questions. We have bought 2 coaches from this business. Susan McGee was our salesperson. She's phenomenal! Always returned or answered my calls and if she didn't know the answer she found out for you!

We bought our RV here last year. As soon as we got our RV we drove it to New York. It was all over the place and I upgraded the suspension and handles really well now. When we got back there's some doors not closing right, some cracks on the wall, some electrical not working but La Mesa worked with Thor and everything was done right. My suggestion to everyone is to use your RV as much as you can in the first year and call La Mesa RV ASAP if there's is something wrong cause it's not easy to get an appointment. I'm happy with La Mesa RV.Always check your RV every now and then cause it's a moving house. Something will always get loose and fail.

I would like to start off by strongly suggesting that if you have found the ideal motorhome great, However I strongly encourage you to not buy it from La mesa RV in west Sacramento. The reasons are primarily their service is located about 10 miles away from their sales facility and is all but "nonexistent."It took me over almost 4 months to get $5.00 part in from the factory needed to fix a window slide. The interesting thing about the process is that when I originally took it in so they could figure out what to order, they found all kinds of other things that they wanted to do that paid them much more in the way of reimbursement as warranty work, and the little 15-minute fix was a nu-sense.They even wanted to replace the linoleum flooring because they said is was badly discolored. ONE BREATH OF FRESH AIR!!!After much discussion with Tony (the Service Manager) who was very reassuring about the time it would take to do the job, I said OK.I had mentioned that the flooring that it came with was not very nice to begin with but that I had excepted it as what it came with. Tony was very agreeable and said he would reach out to me with some choices by e mail in which happened a few days later. I chose one of them feeling like at least the service Manager was trying to go the extra mile to help me.Then another e mail was sent with a forwarded e mail attached to it from the warranty division of the factory saying that they could not approve a different pattern.I wished that I could say that this surprised me but with the past experience I had with the window it didn't. long after the sweet taste of purchasing the Entegra Ethos from the sales center had left I can assure you the "BITTER" tase of such terrible, terrible, terrible, service remains. Good luck with your purchase from anyone other than La Mesa RV (not only the nation's largest dealer, but the worst as wellI second David M's Words as they "SUCK" Bruce C.Folsom Ca

*******WARNING FOR PARENTS ******* We went to La Mesa West Sacramento CA to purchase a camper so we could take our son who is autistic out camping more. He is a sensory seeker and needs to be outdoors 80 percent of the time. We let the salesperson know this right from the get-go so she understood our goal for purchase. We fell in love with the Winnebago Solis 59P National Parks Edition, and we were told by the salesperson that the van had car seat anchors and tethers so that we could safely take our son with us. On the day of pick up the rep that does the walk through to show you how the van works also ensured us there were anchors and tethers. We trusted them both because we are new to the RV world and were putting our trust in the experts. When we got home and attempted to install our car seat, we found no anchors or tethers. We looked it up and found out that our model does not come with either. We called Winnebago and confirmed with them as well. La Mesas two offers from the GM of the store and their corporate attorney is to have La Mesa pay for a third party to add a tether which is not safe or to trade in the van at a used car value. The second option would end up costing us even more money so neither are good choices. The salesperson lied and stated she told us the van did not come with either the anchor or tether. We bought the van under false pretenses that it was equipped with everything we would need. Why would parents ever spend over 100k on a car they could not drive their child in when the whole purpose was to buy it for their child. We highly warn any parents to be weary of shopping at this location or even the company at all since they do not know their rigs the way they should and are not willing to take responsibility when their staff provide wrong information. We are now stuck with a van that we can only use for a short period of time before our son has to be faced forward. We do not have the money to "trade it in" for a used car value and get something else. It's a disgrace the way we have been treated and are having to literally pay for their mistake.

TL/DRAVOID AT ALL COSTS THEY SUCK FROM THE WORD GO!! DO NOT USE LA MESA FOR A PURCHASE OR SERVICE!!!I'm usually one to be quick to bring a review up and slow to bring it down. This one has fallen fast and hard. We paid up for a nice Entegra 24L class C on a Mercedes chassis. In short Mercedes did their this right and Entegra and La Mesa have done one thing wrong after another. Too many items are a complete failure to even enumerate them in detail. DO NOT USE LA MESA FOR SALES OR SERVICE YOU WILL REGRET IT COMPLETELY. We have canceled more trips than we've made since February when we took ownership of the new coach. The left hand doesn't know what the right hand is doing and the buck gets passed, shoulders get shrugged and calls are very rarely returned even when we reach out 2-3 times a week. It's been there for 2 full months this time and I have no clue when it will return. This place is a joke. We had a helpful service advisor who is now gone. He was hamstrung by the inept service department management. It has never worked properly and we have never been offered any recourse. It's been one shot show after another dating back to February. The gloves come off this week. Dealing with this ineptitude and unresponsive company is absolutely the most frustrating work experience of a lifetime.

It's been almost 2 months since I bought my van. I called and left a message for David Cameron and never received a return phone call from him. No matter how great Susan is/was the other team members make La Mesa BAD.Run the other way. Jason is a horrible employee and has no customer service skills. Funny how the good reviews get a response on here. Take care of all your customers not 1 out of a 100.This place is just about the money. That's it. Money money money.

Thought bait and switch sales tactics were gone? no, they are still alive and well and practiced daily by La Mesa RV. In short, I was told by a La Mesa salesperson at the Pleasanton Alameda County Fairgrounds RV show (Jan '25) hosted by La Mesa RV to put a down payment on an RV that I was seriously considering. This deposit would ensure that I had secured the vehicle from sale to anyone else for 24 hours.After completing all the form(s) to do so and providing them a credit card to charge the deposit, the Manager said unequivocally that "He can't do that..." I told him that I would have an answer in 24 hours whether I wanted to purchase the RV based on my overnight review of the vehicle in question. The salesperson said that they do this deposit/purchase for customers RV's regularly, which is why I decided to move forward with a deposit. After taking 2-1/2 hours of my time in moving the transaction forward to post the deposit, the Manager didn't care, nor make any attempt to honor what his salesperson(s) had promised to complete the transaction. He approached the transaction like this rejection was a common occurrence... I would recommend other RV vendors as you simply cannot trust La Mesa, just look at their reviews, they are terrible!!!! They have numerous lawsuits for selling illegal vehicles and not honoring warranty claims. Additionally,the are rated an "F" by BBB.Isn't that just an impressive record!!!

Purchased a 2023 Tiffin GH1 from this company, and by far the WORST experience - period!You will never hear from these people AFTER they take your money! From the so-called store manger, finance, and sales associate. We had issues less than 10 mins after driving off with the coach and no one had courtesy to do a follow-up call!I was also promised a reimbursement check, which to this day I have not received after 1-1/2 months, for an UBER ride to their service center to get the issue fixed. Furthermore, NO ONE in this company has his/her voice mail setup which in itself is very strange for a company of this size - from the mgr, finance, and sales! TAKE YOUR HARD-EARNED MONEY ELSEWHERE AND CONSIDER THIS A WARNING!

When shopping for a RV, LaMesa would not give me price information on a vehicle without starting the paperwork for purchase. Unlike any other dealer I've dealt with. When you're making a $100k+ purchase, I doubt anyone would initially take their offer without exploring others.