Kimpton Sawyer Hotel

We visited Sunday at 8:45am. It was bustling with guests coming and going. They have a door man. That was very polite and opened the door for us. They had a free coffee and tea bar right inside the entrance. Across from the reception desk.The bathroom was open to the public. It has a code on the door, but it wasn't locked. The bathroom is across from the reception desk down the hall after the suite entrance.

If you want your belongings removed from your room and thrown away--stay here. If you want your packages you shipped here to be given to another guest or shipped back without authorization--stay here. I am writing about two stays two years apart and cannot believe similar experiences occurred. I have top tier status with this hotel chain if that matters and I've been a Kimpton loyalist for 15 years. I emailed the property the week before arrival to say hello, ask specifics, etc.The first stay, we had come from a National Park trip and were ending here in the city. Get to our room and the mini fridge is full of stinky prior guest food. Yuck. I call to ask for it to be removed. We then went to wine hour in the lobby. Get back to our room and see they came in, removed the bag from the mini fridge, BUT also removed our personal bag of souvenirs, metal water bottles, etc. that were in this large reusable shopping bag on the desk/counter next to our luggage. I call downstairs and am told they threw away our items (as in the dumpster) and we will not get them back. Several things could not be replaced. I was floored... as to how this could happen. Ruined the rest of our stay. The director of guest services at the time tried to make it better by bringing us a few snacks. I did itemize what was in the bag even though it couldn't all be replaced and they deducted that from the final bill. This didn't really help something that shouldn't have happened in the first place.Fast forward to my latest stay last month. It was my birthday celebration combined with a work trip. My husband had three boxes of trade show product samples shipped prior to our arrival. I contacted the hotel a few days before our arrival via email to let them know and had an employee acknowledge this and leave notes on my reservation. Upon check in, we ask about the boxes and they say they'll look and bring them up. They were delivered to the hotel with a signature the day before we checked in. Never get the packages nor a call and it's now the morning of the show. No one can find them... we're getting brushed off, now late, and have to go without product samples. New director of guest services finally tells us via phone message near the end of day one (of a two day trade show) that they delivered them to another guest's conference room. That's the first story. But they can't reach the guest who has checked out and still can't tell us where our property is. Hours... maybe the next and last day of the show, they tell us they removed the shipping labels, put new labels on our boxes, and shipped them to LA. Huh?! I can't make this stuff up. So we never get our samples. We attend a show with ZERO product because of these idiots and their incompetency AND they never did anything to make this better. We had to overnight one box of "extras" from the east coast office that were not the quality they should be NOR there in time for the whole trade show and at checkout had to show them a receipt for the expensive shipping and they reimbursed us. The samples were back at the hotel an entire week later and we had to have a client receive them though he had no use for them now that the show was over. Also, know that Diamond members will be told breakfast IS an amenity choice. I chose this both stays after the front desk explained the restaurant isn't owned by Kimpton (or doesn't offer breakfast) and I would just need to use room service for breakfast. We did order very inexpensive breakfast items that fall into the Diamond breakfast amenity range. At checkout, both visits, was told this isn't an amenity here and had to argue to get my money back because I never would have eaten there otherwise. Train your front of house staff to say the right things. Lack of information here is embarrassing and exhausting.Long story short, the communication here is terrible. Experiences such as mine as not the exception. They are clearly the rule. I wanted to love this property as a long time Kimpton customer, but they made it hard. I will never stay here again.

This is an update of how terrible this hotel is. When we checked out of the hotel, we paid cash. My card has now been charged with the same total and when speaking with them, they said their sorries and that my money will be reimbursed in 5-7 business days. UNBELIEVABLE. They offered 10,000 points to help with the situation, which is nothing but a slap to the face. It is 61,000 points for ONE NIGHT AT THIS HOTEL, 10,000 points doesn't even cover the pasta they delivered 2 hours late! Such a terrible experience that is unfortunately still going on!

Loved my stay at the Kimpton! Gorgeous lobby and rooms. The beds were so comfy!!! Usually I don't love hotel beds but I loved these ones. After running CIM, those beds were heaven. Rooms were quiet and clean (our room was cleaned every day without ask), and staff were all super friendly! The pool area was also gorgeous and clean. I wish the weather had been warmer bc I would have definitely loved to swim.

Building is relatively new. Rooms are kept clean. Convenient to everything, especially the Golden 1 right next door.Keep in mind that the restaurants in the hotel all close fairly early (last one closes at 11:30PM) and there is no breakfast except for via room service. However, we had trouble ordering room service. We would call and they would just hang up on us. The shower in the bathroom is odd too. No place for wash cloth, razor, etc. There's only one small metal shelf with the shampoo, conditioner and body wash on it and no room for anything else.

Great stay for a company party, room service is good and bellman is great! Will come again!

I have been a guest at Kimpton hotels over a couple of decades, even before they joined IHG (International Hotel Group) they are great boutique hotels, quirky with secret passwords, and regular guest perks such as "raid the bar", yoga mats, free loaner bicycles, early check-in, late check out, complimentary pressed garments, evening social, etc, but the absolute favorite is pets are welcomed, and they really roll the red carpet for cats and dogs, ducks, etc, and at no extra charge. For those not familiar with IHG One Rewards program, even after the merger Kimpton Hotels continue to have their own loyalty program with in IHG One rewards, and is one of the best, only caveat "Inner Circle" is by invitation only. Sadly, one of my first experiences at Kimpton Sawyer soon after their grand opening was not a good one, since then, I've stayed there many times and it's one of my favorite hotels in Sacramento California.If you are planning a visit to Sacramento, Kimpton Sawyer should be at the top of your list of hotels to stay, work and enjoy your visit. From pre arrival to valet parking and check-in the experience has consistently been top notch, I have waited many years and numerous visits to update my review, it is not the cheapest hotel in town, but then, nowadays most good hotels are expensive, not only service and attention to detail is excellent, the hotel still looks like the day it opened in October 10, 2017, everything from public areas to guest rooms are immaculate, and that is very hard to do.Happy Travels

A great getaway for my 40+ birthday. Was greater with a smile and glasses of champagne Room was spacious clean and well kept as the staff all were very attentive and well mannered. I would make a return visit soon. Food drinks and Room service amazing of course.

Came to stay with my family (husband and 2 kids) while visiting family for Thanksgiving. The check-in process was smooth, the young man who checked us in was helpful and friendly. Our room was nice enough, a one bedroom suite. That's about it for the positives. We stayed 3 nights and our room was NEVER cleaned. The first day we were there, we had meetings and left the hotel around 1pm... came back at 7pm and our room was dirty. I thought, ok, maybe it's bc we were in the room til 1, so I called front desk and told them, requesting that the room be cleaned the next day. They said yes, just let the front desk know when we left the next day so they can alert housekeeping to clean the room. The next morning, we left the hotel, and I spoke to a woman at the front desk asking that the room be cleaned. She said she would put in an order w/ housekeeping. We're gone for several hours, come back to the room, and it hasn't been cleaned! Now I'm annoyed. We call the front desk and said that the room wasn't cleaned despite us placing an order for it to be cleaned that morning as instructed. She said she would put in an order now and ask that our room be prioritized by housekeeping. We stayed in the room for a couple hours but planned to leave if housekeeping showed up. Which they didn't. We left around 4:30pm, and although I had requested housekeeping twice already that day, I went to the front desk on our way out and asked they make sure our room was cleaned.. In addition, I texted a number that had texted me when we checked asking us if we needed anything. So in addition to our third request with the front desk, I also sent a text saying that we would like our room be cleaned while we were out. This would be the 4th request for housekeeping- and in each instance it was confirmed that indeed, our room would be cleaned. At this point, you may know where this story is headed... When we arrived back at the hotel at 8:30pm , the room had NOT been cleaned!!! The trash was overflowing, dirty towels piled in the bathroom, beds unmade. At this point I'm livid. I call the front desk and I blow up on text and I ask how is it that we requested our room be cleaned 4 times that day and nothing was done ?! The front desk staff is apologetic. They offer to deliver fresh towels, and I demand that our trash be emptied. I'm so irritated, I put the trash cans and dirty towels outside our hotel door. Kimpton Sawyer, you must do better. People stay in supposed luxury hotels, because they expect some level of customer service, and at a minimum, a room that is cleaned/tidied, trash emptied, and fresh towels every day. You have not only failed to meet the minimum expectation, you have completely ignored a customer's repeated requests for their room to be cleaned. I'm a Marriott Bonvoy Titanium Elite member, and this would have never happened in a Mariott hotel. Part of the Kimpton brand's mission is to create a unique experience for every customer. Well, you've created a unique experience for me alright, so unique I never want to experience it again! Either step up your game or don't pretend to be something you're not!

I had to update my review. After my first night's stay, Sean, the manager, called my room and offered to move me to a suite on the Golden 1 side. The suite was wonderful and made up for the poor experience I had the first night. Thanks, Sean