Kids Quest at Red Hawk Casino

This place is where we drop off the kids when adults want to play in the casino. It is located on the 7th floor, away from the adult entertainment. They have arcade games and a play place where you can drop them off and have supervised attendants on site. Kids seem to enjoy their time here. The place is a little outdated, some arcade games are not working and the lighting could be better.

The Bad News: the tickets are GONE! That was the most exciting part of playing the games. Reminiscent of the old school days when you played with tokens and carried your stash of tickets that made you feel like a million bucks! It was only a matter time, digital is cleaner and practical. The good news: they recently updated their system and even added a few extra games. unfortunately 50% of the games were down this night which made having to explain to a kid why they couldn't play this, that or that other game very disappointing. Still a great arcade, just hope they fix all the bugs so we can enjoy the entire arcade! P.s. pay a visit to The Apex afterwards!

Our son has discovered the concept of... THE GAME ROOM (thanks to his grandparents). We've been to Red Hawk twice since Thanksgiving. My parents love the casino, our son loves Kids Quest and we all enjoy the buffet. Kids Quest is a decent size game room- not really that big but not small either. They have some really cool games. Our son likes pretending to drive the Big Rig while I'm addicted to the Superhero coin drop machine. The staff are pretty helpful and provide good customer service at the counter. Their prizes are also decent compared to some other places.We only checked our son into the play area once. He wanted to go in and the attendant assured me he would be fine and they'd call me if he cried. We left him for an hour and for the most part he had a good time until he had to use the restroom but didn't know who to ask. Thankfully someone saw him and helped him. When I returned he was still sobbing but all he needed was a hug from mommy before more games. To be honest a trip to Red Hawk is a win over Chuck E. Cheese.

DO NOT COME HERE! The staff refused to give my hysterically crying daughter to my wife becuase "she needed to pay first". She had to wait in a long line before getting her. They said in the past ppl take their kids and leave without paying, but is holding kids hostage for payment a solution to their problem!? I foresee a huge lawsuit if they continue these horrible procedures!

Surprisingly short notice on our part and we usually make kids bdays a big deal but no pressure was felt by one of the most experienced kids party planner Misty at Kids Quest. We gave her some decorations and she took care of the rest. Having a birthday at kids quest was quoted one of the best birthdays for the kids!!! They do a general decoration but we have to highlight Misty helped us photocopy some letters that were missing from our bday banner, she went above and beyond to ensure that we had the best outcome and experience possible. Serious shout out to Misty, she was a professional, organized, understanding, and knowledgeable. They were served pizza and ice cream and we had a cake for the kids which was plenty fun filled. They even have party favors and out to the kids, and we elected for package that came with arcade cards. The kids had so much fun at the arcade after hanging out in the gymnasium obstacle area. Also special thanks to Josh in the arcade area whom was so attentive to the kids claiming prizes but also some of the arcade games were not functioning properly he was swift to fix and helped us with the birthday cake that we left behind. Thank you so much for providing us the easiest kid bday party planning of all times. We recommend 10 out of 10 for any parents who don't know how to give their kids a good time to try out Kids Quest, we ensure the kids will rave about it.

1/17/2019: I've been searching for a rainy day, play area where I may safely take my Grand-Daughter for the day; I wouldn't leave her alone playing by herself. I would prefer just hanging out playing with her at Kids' Quest despite, the fact, I know you must pay using the area but, so what: It's still a cool space where she may safely run around without injuring herself! BTW: I paid £7.00 entering Winter Wonderland in London UK and actually, Kids' Quest's admission fee is comparable to Winter Wonderland. Also, it's not dusty or dirty; the entire area is very clean, indeed.Aside, Kids' Quest has a snack bar where pizza, an assortment of finger foods, and drinks cater to any child's taste buds, a plethora of Jungle Jims for climbing, and exploring. All in all, the color, play areas, and decor are geared towards children's sight, sound, and tactile qualities.I just hope there's a creative artwork area where children can create, draw, and design their art and have the ability giving something beautiful they made with their heart and hands to their parents which would be so incredibly awesome!

DO NOT BRING YOUR CHILDREN HERE!(Warning - long post)If I could give ZERO STARS I absolutely would! We took my 3.5 years old daughter here on Father's Day June 19th, 2022. We specifically told the front desk clerk to not change her diaper. She put it in the notes. We had just changed her and told them if she needs a diaper change to CALL US immediately. We do not feel comfortable with strangers changing her. We waited around to observe what our daughter would do once she was checked in. She walked around for a little bit and then a few minutes later a staff member walked up to her and held her hand then walked to the back. We waited around to see where they took her. It is pretty ridiculous that we aren't able to go back there and know what the different areas are in Kids Quest (supposedly they are putting in a policy to allow tours now). We asked another front desk clerk where they took our daughter. They radioed the employee in the back and they said to change her diaper! We said no they didn't because we specifically said do not change our daughter. We have literally been there for less than 10 minutes when all of this occurred and didn't even leave the front desk since check in. A few minutes later they walked my daughter back up to the front. She is very upset and crying and said she wants to leave. She said she doesn't want to come back. We tried to complain and speak to a manager about how/why this happened. The Asst Director, Taylor, said to call Traci, the VP in Minnesota. I spoke to Traci the next day who said compliance would call me after watching the video of them changing her. Traci was understanding of the situation and seemed helpful. She said she spoke to Taylor and they told her they tried to call me to change her diaper but my voicemail was full. LIES! I was still at the front desk the entire time! I watched her take my daughter and that employee didn't notify anyone that we can see. The following day Kelly Braun from compliance called and said she watched the video and nothing abnormal happened. That was it. As a parent, how is this 1 minute phone call reassuring? Why am I not able to watch the video? She said because there are other kids in it. Traci told me prior that there was only another employee in it. Why the contradicting stories now? Both Traci and Kelly confirmed my account notes said DO NOT CHANGE DIAPER. Why are they not following protocol? How can I trust that their staff followed appropriate changing procedures or thoroughly watched the video if they can't follow their own simple and direct notes? Kelly was EXTREMELY RUDE after I asked to watch the video. She was short with me and had no empathy about the situation. When I asked if she could at least write an email confirming nothing inappropriate happened she straight up said NO! I asked who can I escalate this to? She said Rachel Perez, her boss but "she probably won't speakto you today", with a snarky attitude. I called Traci to now have to complain about another employee of Kids Quest as well as get reassurance about this video. Both Rachel (Kellys mgr) and Traci (VP) called me and said they watched the video. It was only about a minute long and appropriate changing was followed. When I first talked to Traci there were no other kids in the video but apparently now there was which is why I couldn't watch it. They have to "protect the minors". I said then why wasn't MY minor protected from not having consent to change her diaper? They said I am one of few who don't want their kid changed & took accountability for their employees at Kid Quest for not following instructions. They said they would talk to Kelly about how I was spoken to but backed her up on the years she has in childcare. If a parent is upset her child was fully undressed and changed in a private room without their consent, don't you think EMPATHY for the parent is common sense, rather than giving attitude to them?! Since I am unable to view the video I was told (by outside legal advice) to contact local law enforcement so they can watch it and assure me everything was done appropriately. I spoke to Plymouth police department and they are going to review the video and confirm nothing inappropriate happened. Kids Quest at Red Hawk needs to get it together because they are running an establishment, HORRIBLY! If you don't believe me, read the other reviews, which is something I should've done before taking her there!

Perfect place hidden from the smokes of the Casino for the kids to enjoy! When we come to Red Hawk for our buffet indulgence, we always make sure we have time to visit Kids Quest! We come for the games! Just like any arcade, to UC can purchase a game card, play games, win tickets, and trade for cool prizes! I believe they also offer a "play area" for parents who want to possibly leave their kids supervised while at the casino as well, not too sure since I haven't utilized that service, but may want to in the future. Prices are fair and the trade in value for prizes are good! Employees are attentive and helpful! Only complaint? There's only one bathroom on this floor and we all know that's a little hard with kids!

It's a money pit for kids. Games galore it's like a casino for kids. They can entertain themselves for hours in here and your pockets will be empty just as if you played on the slot machines for hours I would next leave my child here alone while I go play slots so it's best visit here when you also plan on playing video games with your child. We played several of the action shooting gamesAnd had a blast. Prices are the same as with any other video arcade place games are about the same. It was not crowded when we arrived but business started getting crazier the longer we stayed I say arrive early in the morning and leave before lunch time

Hosted a birthday party for my daughter's third birthday. The staff was helpful and kind. Safety was the top priority. Would definitely recommend for a birthday party.