Jumpity Bumpity Concord

I am not sure why there are so many poor reviews for this place. I took my daughter here for the first time today and spent a good two hours letter her go wild throughout the maze of excitement and things to do here. First, did everything online. Paid for the fee, signed the waivers and didn't waste any of my time doing this while at the venue. Zero issues when I got to the door, grab a sticker put it on my kid and walked in shoeless.She went nuts over the place. The swings, the countless amount of activities and things going on around her. On a super rainy day it was nice to see her have something to do that wasn't too expensive. We paid $20 for two hours. My only issue with the place is how can you have something like this for kids and zero bathrooms? That's strange to me. I get that the venue is inside a mall, but getting in and out of the main gate is annoying just to use the restroom.

I really want to love this place. But I would rank it low/mid compared to the other options across the Bay Area. We've visited multiple times between my son being 1 - 2.5 years old. My main question is, how do you call your business Jumpity Bumpity but have no places for kids to jump? There are now lots of screens everywhere.... which is what I'm trying to escape by leaving my house and paying to come into this facility. So that was a recent bummer. It like a mini-arcade section for kids. And if you want to let your kids play, it's an added expense. $1 per token and rides range from 2-4 tokens per ride. Sigh. The lack of a restroom for customers is also diappointing, ESPECIALLY for a kids play area. Like what? Honestly, for the price we pay.... it is not worth it. But we go because sometimes we are in the area and need to stop by a few stores in the mall, so it just works out to let our little one get some play time in. Some positive notes - I do like the ability to sign the waiver and purchase your ticket in advance. I'm glad they did away with scheduled play times like they did at the beginning. Last time we were here, they let my husband in at no additional cost as it was not a super busy/full hour. I do like that they have changed things up a bit and have a few more slides.I would love to see a jumpy area for toddlers back up and running though.

Been wanting to check this out after I saw that it had opened this year. We saw they are opening a Pleasanton location so very excited about that. Was a bit worried given the mixed reviews but came on a weekday during a pupil free day.My daughter is 6 and still enjoyed the place. 2 hours is more than enough time given the size of the place which isn't huge but it's not terribly small. I liked it was well lit, plenty of places for parents to sit, and also lots of small children and parents are for the most part watching and interacting with kids.There isn't a separate section for older kids versus babies so If you have younger kids weekday is probably best!

We booked Jumpity Bumpity for my son's birthday in December, and although they don't offer parties/food anymore which I know other locations do, they were still able to accommodate me for a group booking. The only issue was communication being slower. I was only able to communicate with management via email, not phone. To sum it up, if you plan to book a party here (15 kid minimum) be patient with the process and plan ahead. Once everything is agreed upon and prepaid, the staff there does a good job of keeping you informed of guest arrivals, storing gifts, cleaning up throughout your visit, etc. The kids had fun with a new play structure they added, and I see they are going to add some sort of small car race track soon. Overall, a fun place good for kids in the 3-6 year range. If you have older children, you may want to check out Rock n' Jump or Urban Air.

My 2 year old LOVES this place! They actually upgraded the inside with like a mini "arcade"section and more toddler friendly activities! I loved that for my 2 year old, wayyyy more for her to do :). I would give 5 stars if they have a restroom. I can see this being annoying to leave and come back once she is fully potty trained.

Alright. So I decided to take the kiddos here after lunch. This place is located INSIDE the mall. It's on the second floor near H&M. That was the first obstacle. Save yourself time. Sign the waiver and pay for the tickets online. It was pretty simple. WEAR SOCKS. Most indoor provide you socks with grips. Also, for adults wear socks or waste two bucks in their socks. Also... take your kids to the bathroom before going in. There is NO bathroom here. Well, at least none the staff will let you use. The kiddos had a great time. It's not THAT big compared to other indoor playgrounds but it got the job done. I rated it low because of the youngster working at the front. He was short and his attitude was annoying. He is probably a teenager and annoyed of the little kids screaming or the parents asking a bunch of questions. Room for improvement I guess.

Unlimited pass does not let you re-enter during weekends and there is no bathroom in the place. You have to use the mall bathroom. So if you pay for an unlimited pass, and your kid needs to use the bathroom in 15 mins. They will not let you back in. It's the most predatory policy I ever heard. Completely mis leading. It should be called, "play until your kid pees" pass.

I cannot say enough good things about this place. My 2 year old loves it. We come a few times a month when it's rainy or too hot to play outside. It's very clean and frequently sanitized. There are many different activities for the kids to do and my daughter can play easily for 2 hours before losing interest. It's also a safe place for younger babies, as we frequently came when she was under 1 year old. There are 2 different play areas for bigger and smaller kids so we always felt safe. Highly recommend!

I had a very unpleasant experience with the staff at this location. The workers are rude. They have a poor attitude and toss the balls and bricks into the structures carelessly. Very unprofessional. The staff treat the customers poorly, including children, which is unacceptable. They speak rudely to parents and to children. They even announce on the loud speaker about a woman who did not have socks that they reserve the rights to refuse service to anyone especially rude customers. Which I understand, but is very passive-aggressive and does not need to be announced over the speaker. Additionally, they closed five minutes early and loudly complained about customers not leaving on time. They then stood by and stared until everyone had left. It felt as though they were only waiting to leave themselves and had no interest in offering any kind of customer service. It seems like they're unhappy with their jobs, and the way they treat customers reflects that.I won't be returning because this wasn't our first bad experience. If someone doesn't enjoy their job, they shouldn't take it out on the customers--it just drives business away. I've also witnessed them being rude to people of different ethnicities, especially when they don't understand the sock policy. While I get that it's a rule, there's no need to be demeaning about it.I think this place could really benefit from new management or at least some customer service training for their employees. Based on the other reviews, it's clear I'm not the only one with this concern.

It's a fun place for kiddos! My 2 year old loves it!! I'm glad they now have a changing table. The first few times we went, they didn't! Sucks for those that are potty trained or parents that need to use the restroom though! You have to use the mall restroom! Price is reasonable. I think 2 hours is perfect for the size of the place!