Inn On Randolph

I have been meaning to write this review for ages. I booked a stay here last year as a gift to my husband. I thought it would be an awesome gluten free experience for him, especially given the price, but it was nothing special. Staying here was not a bad experience, but it was an extremely overpriced experience for what it was. The breakfast portions were small and somewhat mediocre even though the gluten free breakfast was supposed to be the highlight. We had to go out to eat elsewhere following the breakfast as we were still hungry. The property itself is nice. Overall, I probably will not stay here again as I found the price incredibly outrageous for the experience.

My boyfriend and I had the most amazing weekend in Napa celebrating our two years anniversary, and I was more than happy with my choice of staying at the Inn on Randolph. It was more than a dream, such a wonderful little B&B. The modern look and design felt as if we were standing right in a pottery barn catalog. We stayed in the Laurel cottage, which I highly HIGHLY recommend! It's still attached to another cottage but was extremely secluded as the property was a little further out away from the main house and main patio area. We even had our own little garden to the side with a table & chairs!The cottage itself was absolutely wonderful. Extremely spacious with a cal king bed, which by the way, was too die for. The sheets were amazingly comfortable and made it tremendously hard to get out of bed in the mornings, but a dream to come back to after a long day of shenanigans. The bathroom floor, get this, has heated floors! The bathtub was incredibly spacious, big enough to fit two people. The fireplace was also a great addition and made our stay wonderfully cozy.Breakfast is served at 8:30 and 9:15! You have to tell them which time you prefer. All food is gluten free and they are very accommodating, always asking if you have any food allergies, etc. The breakfast was delicious and they always have these wonderful treats at the tea/coffee station in the main house. The staff were incredibly nice and welcoming! I highly recommend this place for any couple looking for a sweet romantic getaway. The location is great as it's only about half a mile from downtown, close to a bunch of food eats & wine bars! Make sure to book early as there are only limited rooms/cottages.

This is our favorite place to stay in Napa especially in December. The staff is always welcoming, and you can't beat the rooms. Our favorite room is the Fowler cottage and it is a stand alone cottage. The inn is close to downtown which makes it very convenient for walking to dinner or to downtown in general. I love the personal touches they do from the welcome tray with wine to flowers in your room. Thank you to the staff for always making us feel welcome and safe.

Lovely Inn with a lot of attention to detail. How wonderful to get a phone call stating they were looking forward to seeing us, shortly after we booked on-line. The room we were in was on the first floor, the Hannah Moore, and was perfect for grabbing that morning coffee and daily newspaper. Loved the greeting tray with wine and fruit and a welcoming message. The deck provides a wonderful relaxing place to be when one is not walking the short distance to downtown. We would stay again if we come back. The only reason for one less star is that, even though both were lovely as well as tasty, they were not quite enough breakfast for us. Yes, we could have asked for more but that did not feel comfortable as no one else seemed to do so.Other than that a 5 Star place to stay!

My wife and I celebrated our 20th anniversary here.Hanna Moore room exceeded our expectation. Huge room with a matching huge bathroom. We could barely hear folks walking up the stairs. And never once could we hear others while they were in their room.All the staff members were very attentive but yet they knew to give you space when you wanted it without a spoken word.Chef Dianne treated us and the rest of the guests to a wonderful breakfast every morning. Chicken and waffles to an egg soufflé. We ordered a cake for our celebration. Chef Dianne made us a fantastic cake. And even tried to replicate the decorations.The Inn is perfectly located. You can walk all of downtown Napa from it. Great restaurants all around.Thank you so much for a wonderful weekend: Alyssia, Willow, Whitney, Devon and Chef Dianne.

Be forewarned: Don't book this place if you might need to cancel. I had to cancel my three-day planned visit due to an unexpected work conflict and they refused to refund my $133.18 deposit even though I cancelled more than 30 days in advance AND they ended up selling those dates to another traveler anyway. In my many years of booking rooms through Expedia-AARP (where my pre-booking option clearly stated "Reserve now, pay when you stay"), this the first property with the audacity to take such an unconscionable position. One star is too many for such a greedy, unreasonable, money-grubbing business owner. Shame on you people.

Sadly I have to update this review because the service and food has gone downhill significantly. We stayed here six years ago and loved every minute! This year we returned assuming we would have the same stellar service and food we had the last time, but unfortunately that was not the case. There is a new "chef." I put chef in parentheses because he also changed lightbulbs in our room, so he seems to wear more than one hat, which is fine if you do all roles well, but sadly he does not. Sweet guy, but his food is inedible. The gourmet breakfast promised on the website was lentils and sautéed brussel sprouts and cauliflower. Ummm who eats that for breakfast? Or burnt muffins. Or flavorless, inedible waffles. The food was so disgusting that we had to spend more money out each morning to buy breakfast. Highly disappointing considering we stayed here again partly for the food. Even more disappointing was that we never saw anyone other than the chef during our entire 6 day stay. We needed help several times, but there was never anyone at the front desk to offer assistance. And as other reviews note, response times to emails are quite long. Both my husband and I emailed Sally about our concerns and it took the owner almost a week to respond. She promised to make things right by honoring a current promotion, but we have yet to receive the money back and she is not answering emails now. That is how they treat returning guests? Definitely ruined our anniversary/birthday weekend. There is nothing I hate more than wasting money and poor service. No excuse for poor service, especially in the hospitality industry. HUGE disappointment and can no longer recommend to family or friends.

BEWARE. BAIT AND SWITCH SCAM!Would give 0 stars if I could.Rented a non smoking cottage for our 26th anniversary. We were given a cottage with adjoining room that stunk like cigars and insence.DISGUSTING ON ALL ACCOUNTS.Broken windows and security cameras pointed right at the bathrooms. Their only solution was to offer us a first floor room inside the inn which isn't what we had purchased.The best part is they billed us the full amount which means this is nothing more than a bait and switch scam. Look elsewhere for your accommodations in Napa.

This property has garnered a reputation for not picking up their phone or returning voice messages. Communication via email is sporadic. Similar comments can be found in the reviews below.Also, please note their cancellation policy - it is the MOST SEVERE I have ever encountered in all my years of travel. Even though I had to cancel over 6 MONTHS IN ADVANCE, they kept the entire deposit. No credit for future stay, just forfeiture.

Smelly, worn- out cottage. Outdoor seating area is sectioned off from the parking lot. No Innkeeper on site. Emergency number voicemail did not accept message. Worst "cancellation" policy.Take your hard- earned money elsewhere.0 Stars!