Gateway Crossing Tracy

For the most part, my experience living here was good. I'll keep it short and simple:Pros:-Pretty new apartment complex, everything was looking great.-Office staff was nice to deal with.-Location is great, next to all the shopping and restaurants.Cons:-No designated parking. If you worked late in the day, it would be really hard to find a parking spot. Pretty inconvenient when you have children.-The walls are paper thin. I lived on the middle floor so I constantly heard the college students above us and the people below us playing loud music all the time. My downstairs neighbor would constantly bang on my floor because my 10 month old was "walking" too loud.-There was a HUGE roach found in my bathroom, which was pretty disgusting.Overall the place was aesthetically pleasing, which I liked. Probably not the best apartment for families, due to the thin walls.

This place looks so lovely from the outside but inside you can see how cheaply made most of the things are. It didn't really feel like a home. The staff was very unhelpful and most of the time had no idea how to answer simple questions without referring to their boss which would take days. Our sink flooded a month after moving into our new apartment and we had to wait 4 days for someone to fix it because the staff didn't believe it was urgent enough. Our apartment smelled terrible because of this and the damage that the maintenance guy did was then on us to repair before our lease ended. This place is NOT worth the price. We only had a three month lease and we tried to get paint to patch 3 picture holes, obtaining paint from the office is something they advertise but they stalled us off until our lease ended so they could charge us $300 for paint. They kept saying the maintenance would have to pour it and this went on for 4 weeks. Also the refrigerator filter for water was bad within a week of moving in. When we asked for a replacement they said their shipment was delayed. Following up on the filter lead to irritated staff who said it was on the way and this went on the entirety of the lease (3 months) and we were still charged for the filter at the end. When we tried to rebuke the charge, the leasing manager was very vocal informing us it's not their fault when we tried to get one replaced by them for three months. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. They do not care about their tenants at all and mostly every apartment is not move in ready and YOU will be charged for minor repairs that are out of your control.

My sister lives in the apartment complex and we came to visit for the weekend. We parked in the guest parking spot Saturday night only to wake up early Sunday morning to see that our car was gone and had been towed. Why was our car towed in a guest parking spot??? Makes no sense. Update: My sister called their management office today since they're closed on Sundays and they claimed they emailed all the residents about a new "guest parking curfew", but she did not receive any emails from management or any type of notice on her apartment door. I also do not understand why there would be a guest parking curfew? Especially if we are not parking under the numbered parking spots. We were visiting from out of town. Where do they expect us to park if we're staying overnight? Costco?

The cleanest, well-kept and reasonable priced apartments in Tracy. The staff was very friendly and helpful during the leasing process. Highly recommend!

I truly enjoyed living here. I can't say it was the absolute best, but I wouldn't say bad at all. They are nice apartments, but as other reviewers have said, the walls are indeed thin. My neighbors had kids but you'd think they had zoo animals lol. I never complained, because I too have kids but i always wondered what in the world were they doing up there. It's definitely a place for couples without kids or singles, because my kids didn't have much to do outside. We are use to having a yard or parking lot with more sidewalks then actual parking lot, if that makes sense. I took them on walks a lot, but there wasn't anywhere for them to actually play. Sometime I took them over to the next apartment to play in the park. We made it work. The amenities opened up a while after we moved in there, so that was cool. The pool was nice. Didn't like that there isn't assigned parking at all, but we also made that work. I love that we were surrounded by many things. Anytime I had to reach out to the leasing office I had no issues. They were helpful. I specifically liked Leia, and Erica. Maintenance was slower than I'm use to, but once they came things got worked out. My car got vandalized literally days before I was supposed to move out, and they were very helpful to me in the leasing office. I wouldn't have moved if I didn't get a better opportunity to save money! Definitely miss living there.

We are current residents.. I'm sad to say we are not having a good experience here.. when we initially came we asked for a ground floor for our 2yr old son would not be so loud for neighbors.. office said we would be out on waiting list for a ground floor level.. but since then we have seen people move in and out and ground floor levels become available and they still say there are none available.. we have had complaints from our neighbors downstairs about noise level.. we try and keep our son quiet... but ideally a ground level would be nice- we asked if we could break lease so we could find a home so our son can be a kid.. but they want to charge $1,100 - I highly recommend month to month lease... office staff were nice when we first met them.. but Amanda is the only friendly person... the maintenance employs also have been very polite and friendly.. but we are very disappointed in the quality of life here... parking is limited and they only allow 2 guest to visit you... I would say these appartments are not good for families- but single people who like to be alone... the bathrooms in pool areas are never open and the fireplace outside doesn't work... and the office says they offer snacks and coffee but are always out of snacks- or are waiting on "orders".....

Best apartment complex that I've ever lived in. The apartment is nice and clean. It also comes with appliances such as a washer/dryer. Staff were friendly and helpful!

I really wish I could give this place zero stars. Where do I even start with the horrible complex?Don't get fooled by other appearance.Firstly, parking isn't assigned. So if you get off work after 2pm, you're SOL and have to walk 3-5 blocks back to your apartment which makes grocery shopping incredibly difficult unless you're buying one bag of groceries at a time. Second, they shut the pool down to repave it a month before the pandemic and did not reduce the rent. Now the gym, pool and children's playground are closed... it's been going on 4 months now and they still won't lower the rent because corona is not in their control. We all chose to live here for the many amenities. For $1800+/month. So why are we paying for amenities that we can't use?! It's b.s.People here don't pick up after their dogs even though they provide poop bags. It was worse before the enforced the $150 fine. But the people here still don't give a flying fck. Then, the sound insulation is just a joke. It's like elephants stampeding on the upper floors. The lease agreement states quiet hours but if you live underneath psycho tweakers, you're also SOL. You ask management to step in and they're just pathetically useless. Calling security will only make your upstairs neighbor thud around louder. Smh. The sister complex Gateway Station is literally next door with no gate inbetween to separate the buildings. So packages get delivered and lost over there knowing that stealing mail is a crime. Sometimes bums get in through the gate and dig through the trash dumpsters.Definitely would recommend staying FAR FAR AWAY! Beware!!!

Great community and everything is well kept. Staff has provided me and my family great customer service! The gym and pool area are a plus. Its very affordable -- location is right by everything you need!

Not sure how this fucking place is getting 5 stars from anyone. Probably the only pros about this place is that its appearance is nice. And the friendly maintenance man comes pretty fast. My girlfriend lives here so I come visit on occasion. What prompted me to write this review is the pool incident. She wanted to bring her noodles to the pool to use for physical therapy due to a spinal injury but was told that flotation devices were prohibited. We couldn't even bring them into the pool area and set it on the side. This idiot at the leasing office said that kids might play with it?!? WHY would we let strangers use our things? So I had to go back to the apartment to put them away.So we're there for about an hour when a family came in with a kid's arm floats. My girlfriend pointed that out to management. The reason she was upset was because a flotation device is a flotation device. She's not allowed to bring in a noodle for medical reasons but children can use floats for playing in the water? #discrimination THEN 5 minutes later management came out and was like only people on the lease can use the pool. EVEN THOUGH she had just told us another apartment was opening in a month, knowing damn well that my buddy and I were not on the lease. Also by that bitch's own statement, the kids can't use the pool either as minors can't be on lease agreements. SmhAnd the very next day, there's a new sign on the pool gates that additionally specifies "only residents" and no pool noodles. I like how you changed the verbiage there. ----------------All the gf talks about is how awful this place is and how she can't wait for her fucking lease to end and leave. Honestly, how are the facilities shut down for 4 months and rent not adjusted?