Empresso Coffeehouse

We absolutely love Peet's coffee but decided to try something new... This is an adorable little place located just off Pershing. People do have a tendency to smoke outside (totally not empresso's fault but something to be aware of if you are respiratory sensitive like i am ‍). The staff is extraordinarily kind and it was obvious they took the time to get to know each customer whenever possible. Their mocha and other hot coffees are served in a mug If you ask, which is nice. The mocha is definitively my favorite but super rich and pretty much qualifies as a dessert in its own right

I used to love this place. My orders were always made correctly, but lately, that is not the case. My last 3 orders were made wrong.The first, I ordered Avocado Toast on a cheese bagel with onion and turkey. I received avocado, swiss cheese, turkey, and onion on bread that had been toasted, but was now soggy. I received no call to say they were out of cheese bagels and could they make it this way instead. The second, I ordered a Turkey and Egg Breakfast Sandwich on a cheese bagel with pepper jack cheese and added onion. There was no turkey on my sandwich and it was ice cold. The third, which just happened today, I again ordered Avocado Toast on a cheese bagel with onion and turkey. I got what I ordered, but also not what I ordered. First, they used a jalapeno cheese bagel, which I definitely did not want so I had to pick all of the jalapenos off and hope the flavor was not still on the bagel. Then there was so little avocado it could not be considered avocado toast. There was very little turkey on it as well. My drink was made correctly on the first two, but this one was wrong. I ordered a Salted Caramel Latte and received a regular Caramel Latte. There are different syrups used for each kind so I could tell a difference right away.I ordered all 3 times through Grubhub, but that shouldn't make a difference in getting a correct order. Are there new employees who have not been trained properly or are the same employees who used to do a great job suddenly stop caring?

Empresso has a unique, funky vibe, perfect for those who love a bustling coffee shop atmosphere. While their seasonal drink menu is a highlight, and I have to admit, their Turkey Jalapeno Panini is my go-to, the experience overall leaves a lot to be desired.The customer service, in particular, doesn't stand out. The baristas I've encountered lack warmth, rarely smile, and don't bring the friendly energy you'd expect from a local spot like this (unless you seem to be a regular) And as much as I love that panini, the wait time for food can be painfully slow--I've waited as long as 45 minutes before, which is frustrating.The shop is usually packed, filled with people either working or catching up with friends. But if you're looking for a quiet, efficient place to work, this might not be ideal. The noise level can be distracting, and I wouldn't call it the best environment for productivity.One major downside: the bathroom. With only one toilet that's frequently clogged or doesn't flush properly, it's not exactly convenient for a coffee spot where restrooms are in high demand (if you know what I mean). It's a small thing, but it makes a big difference.I find myself coming here solely for that Turkey Jalapeño Panini, but if I had to choose, I'd much rather head over to Terra Coffee for a more comfortable and pleasant experience.

We've been here a couple of times now. It's a very quaint little coffee shop. It's always full, lots of people hanging out with laptops. We like their bagels, and their coffee drinks taste really good. They even make artistic designs in the latte's. It's bright and clean, and not too loud.I do wish that they used thermometers for the coffee drinks though, because they come so hot that you have to wait a good while to drink them, and you'll end up finishing your bagel or pastry without even a sip, and then you'll still be waiting for it to be a drinkable temperature. I was a little bit taken aback by this aspect.They have some original art for sale in the back near the restroom, which is kinda cool.

Funky vibe coffee shop. They serve my absolute favorite chai latte. It's creamy, rich, not too sweet, not spicy. It's truly one of a kind.It gets BUSY on weekend mornings. I've waited 45 minutes once. So go before or after the rush.

Coffee is great, service is super weak. I was the only customer in the entire building, but they couldn't be bothered to pause their conversation and let me know my drink was ready. That's why I don't tip before receiving service!

One of the best spots to grab a coffee and panini on the go. The panini's are super delicious and perfect for a quick on the go bite to get your day started along with a nice warm or cold coffee. Definitely enjoy this place and the people that work there are welcoming and nice. They also provide really good recommendations and it's a great spot if you want to hang out with a couple of friends and enjoy your day as it does have plenty of seating and tables for groups.

They may not be at the Empire Theater, but Empresso still has that local coffee shop feeling. They food was excellent and the drinks were even better. The Iced Ginger lemon tea was perfect for this hot morning. On their specials, today was the salami pepperocini panini, Im hoping it'll still be on rotation when i come back. I only wish they had speakers outdoors. The music they were playing inside was great. Definitely will be back for more.

I like the vanilla bean drink but I don't like the customer service here. I don't come here often anyway but the chick's at the front were talking and didn't get my order right. I'll stick to Star Bucks. Also I felt a rude vibe during my order. You lost a customer.

The environment just walking in was weird. The baristas were rude the entire time. Didn't greet us when we walked in or when I walked up to the counter. The barista and some other customers were texting each other and looking at my husband and laughing about it. It was very unprofessional. And the coffee wasn't good either, so not a place we would try again.