Double D's Powersports

Don't rent here. This is my first yelp post ever and because of how bad my experience was, I had to make one so i can warn you about their unprofessionalism. My family and I rented a jetski from this company called Double D (Owned by a guy name Dennis and his son D.) when we went to a lake for the weekend on the 3rd week of June. The rental fee per day was $350 (expensive to begin with but they were the closest one to the lake) with a $500 deposit. The jetski was a 3 seater and an older model too. Anyhow, a rope got caught inside the propeller area and we didn't know exactly what happened at first until we dropped off the jetski but we told them that the jetski had stopped working. They accused us that we knew what had happened but we really didn't cuz we checked the exhaust and didn't see anything stuck (they found out cuz they looked under the jetski and we wouldn't have known about it). I told the owner to call me once he finds out so i can authorize it or have a 2nd opinion from another professional jetski mechanic on whether the propeller needed replacement. Well, I never received any calls and he charged me the $500 deposit. When I called today, he said that he felt that he didn't need to give me a courtesy call because he was "hooking me up". he said that the cost was over $730+ on labor and parts and he only charged me my $500 deposit. i told him that i have been waiting for a call and deserved an explanation if i was going to be charged that much. I told him that I did not authorized that and he should have called me. I asked for receipts and an invoice but he said that he can't provide that or he can give it to me, but he'll have to charge me the "extra amount" i supposedly owed. It just just not make any sense at all. He was upset and defensive when i called him out on that. So his ultimatum was, either take the $500 loss, or i get an invoice worth $730+ and pay the difference. Is it me or that just sounds like a very bad business? Karma will get them back and I will also report this to "BBB".

My friends and I wanted to rent a jet ski for one last summer day on the lake. We rented a 2 setter and headed out to the lake. As soon as we got the jet ski into the water at 11:30 we could tell there was a problem. The jet ski was very unstable. We tried to have 2 people ride this jet, it would max out at 15 mph. I called Dennis the owner, to have him bring us a new jet ski. He said "no" but we could load this jet ski up and come back in to town and exchange it with an other one. Which we did. We got back out on the lake at about 1:00. Well the second jet ski topped out at 5 mph and died on the way to our spot on the bank. I called Dennis again who offered to refund our money or bring us a 3 setter jet ski. We wanted to salvage our last summers day on the lake and we accepted the the 3 setter. By the time we actually got out on the lake it was 3:00. We did have a great 3 hours on the lake. My story doesn't end there. When we went to return the jet ski, the first thing the guy did was go straight to the under side of the jet ski and told me that we had put dings in the jet ski. He advised me that we were to have only use the anchor and not to put jet ski onto the bank. When I pointed out that I was never told to this, he said well, with everything that went on with the exchanging of the jet ski and after all HE WAS JUST TRYING TO HELP ME OUT (really?) he must have neglected to have told me that. ( we only pulled the jet on the the sand so there was NO way we could have done any damage to under side of this jet ski). In the end I did get my deposit back. I could not and would not recommend Double D Power Sports in Oakdale. Which is too bad because they are very close to Woodward Lake and I would like to have rented from them in the future but it is way too risky!