Discover RV

I would like to update my previous review by taking away one star for a solid 1 star review. After all the issues we had, we nearly lost our fifth wheel yesterday. We were on the I5 heading up to Oregon for a family camping trip visit when a car pulled up beside us and signaled us that something was wrong with our trailer. We pulled over and the car did as well. When I got out of the truck one of the gentlemen in the car ran up and stated "your trailer is on fire!" I immediately ran to the back and found my passenger side rear wheel was in fact on fire. I opened the trailer door and grabbed the fire extinguisher and shot it at the wheel but it didn't do anything. I had to crawl under the trailer and P.A.S.S (point aim squeeze and sweep) till the fire was out. Upon inspection it turned out the wheel bearing had self destructed and Metal on metal friction heated the grease I had just squeezed in there to the flash point. I again state " we will not be repeat customers" you read this and make your own decisions.

First time RV buyer experience, highly recommend. Jose was our sales associate, my wife and I could not be more happier with our new 2024 KZ Sportsman Classic TT. There was never any pressure and gave us an excellent buying experience. I would hands recommend this RV dealer to my family and friends. We look forward to doing more business in the future when we're ready to upgrade! Thanks again to the whole Discover RV team, but especially to Jose Guzman in Sales

We had such a wonderful experience buying a trailer with Steve. After searching for a bigger trailer online, we drove to Discover from Napa because of their great advertised prices. The trailer we originally liked had sold, but Steve stood by the advertised price and quickly got us into a brand new trailer! They even ensured that we could pick it up before our upcoming trip! we would highly recommend Discover RV, and Steve in particular!

Just had major service done on our travel trailer; repack bearings, check brakes, flush tank, reseal roof. They found a hole in the roof membrane that I didn't even know was there. They patched it and revealed the whole roof. My batteries were also fried so they replaced them and installed new cases for them. Even got the oven pilot to work that I haven't been able to do in 8 years!The work done was great!Everybody I dealt with was great and walked me through everything until I was comfortable. Rafael was especially great!

Recently purchased a travel trailer at Discover. The purchase was completely painless, and no-pressure. Steve was honest, straightforward, and very knowledgeable. The vehicle was delivered when promised, as promised. It was nice to buy from a smaller dealership where I can call with questions and return for service.

Helpful and efficient. Have been very satisfied with their service and office staff. Repaired a problem with my pop-up and it not retracting my roof, covered under warranty, and fixed possible roof leaks and repaired under warranty. In addition to installing front stabilizer stands on my Rockwood freedom 1640LTD.

Ok folks, as we all know trailer motor home and fifth wheels are not what they used to be? Anyways I purchased a brand new trailer from discover rv in the end of 2023. Not many issues surprisingly! But the one issue we had was taken care of Rosie my service writer was above and beyond professional. She did everything she could do on her to make the unit right for us and for that I would purchase again from them. Rosie THANK YOU!! You provided the best customer service I've seen in a long time.

We had Amazing mobile service from this company. We were at the RV park near them when our slide out cable broke. They sent Nick over right away and he fixed it for us. I would absolutely recommend them to do your R.V repairs.

These guys are outstanding! I was searching for a motorhome and they had one listed that looked interesting--but I was located 1,000-plus miles away. Was put in touch with salesman Jose Guzman. Jose provided me with accurate info on each motorhome system. This was the first time I've relied on a salesman to provide me info on an item unseen. Flew out and purchased the vehicle. I'd give this place a 10 star rating, if I could!

BEWARE! This is NOT a trustworthy business . Discover RV was caught blatantly engaging in price gouging and multiple lies to my elderly mother and myself. My mother had just lost her husband of 53 years the month prior and Discover RV deceitfully preyed on her. My mother's insurance company (National General) said it's one of the worst cases they've seen by an RV shop of price gouging and deceit with an overinflated repair estimate of over $17,000. The specific offenders/liars at Discover RV include: Jason, Abel and Rosie. Discover RV let my mother's RV sit on it's lot and not even look at it for the estimate for weeks. We had to call multiple times just to get Abel and Rosie and their team to start to look at her RV it to give an estimate. We encountered one excuse after the other at to why it hadn't been looked at. After being caught, Jason lied attempting to cover-up and stating that the estimate they submitted to the insurance company was for another RV; Jason stated that he didn't have the claim file in front of him, yet he was on the other phone line when we called in with our insurance company, attempting to play one adjuster against another to get a repair approval on the claim. Jason tells us he doesn't have the file in front of him and put's us on a legthy hold. How do you not have the file in front of you??? When we called in on a conference call with the adjuster and even though Jason had been told the day prior by the adjuster that the estimate Discover submitted wasn't being accepted. Luckily the adjuster internally messaged the other adjuster to warn of the attempted deceit whie we were on hold. Discover RV charged a bogus $215 fee to prepare the estimate ( they call it a diagnostic charge in guise....an estimate is an estimate is an estimate). The insurance company kindly paid the $215 to get the RV released so my mother could immediately move forward and onward with a more reputable RV place. Then Discover RV wouldn't release my mothers RV even though they had received $215 from the insurance company and had been given the proof of payment. When we and also the insurance company said we were not going to have Discover do the repairs and we were going to have the RV picked up within a few hours, Discover RV caused further delay by sabotoging the pick-up of the RV by tampering with the RV batteries for the electronic lift for the stabilizers and falsely alleging to the tow driver doing the pick-up that they hadn't received the $215 which then caused the tow driver an over hour delay and hence necessitated a return trip the next day to pick-up the RV to get it to a different RV repair shop that is reputable. Jason should have communicated with his service team there, but was so disgruntled at having gotten caught in multiple lies/not getting the business and of the RV getting moved to a competing and more reputable service shop in town to finally be repaired. When the insurance company started to investigate and conduct inquiries on our behalf, two other RV shops in town estimated the repairs to be at $5,000. Huge differential/discrepancy they were attempting to gouge my mother for.This has all transpired in July-August 2024. We are reporting this business to the State of California and warning others of the price gouging of an elder and fraudulent tactics that we encountered at Discover RV. Thank goodness too for National General Insurance for investigating and for filing what they need to do to warn other insurance companies about Discover RV price gouging tactics. Again, I would NOT recommend Discover RV to anyone, especially a female or senior citizen. BEWARE!!!!