Courtyard Vallejo Napa Valley

5 stars for Amica! Amica went above and beyond during our stay. It was our first visit to this property and she provided warm and welcoming service. She was friendly, helpful, and provided concierge level service to me and my family. Ambros despite being new on the job and having quite a rush was also doing an amazing job and provided great service and food in the bistro. Even though the rooms are just ok...Amica and Ambros make this property shine.

Booked a room here to stay for a wedding and had a great time. Tiffany who helped us answer all questions and made sure we had everything we needed !! Thanks Tiffany! For your great service!

Want to shout out to Tiffany who was super accommodating and sweet to our wedding group! She went above and beyond to make sure that our group had a great time. Thank you so much, Tiffany, for making my friend's wedding night one to remember!

Our first time there and they DOWN GRADED my room for 4 from 2 queens to a single queen and a couch at the premium price! I sat on the pull out and felt springs!!!! I sat on the bed- more springs! Plus we were greeted by a skunk. The inside was NOT as the pictures on any website. It was old, rotten, and under "construction". The food was limited and premade. ( Fries or tatter tots!). No salad, hamburger, nothing cooked- microwave only!They offered a second room, splitting up our family of 2 adults and 2 kids!We did not stay the night.

Where to begin, not clean hair on bed they didn't vacuum our room since the first night , we had a group of 30 plus since we travel for a taekwondo tournament.. They told our professor they couldn't tolerate us that we couldn't be in lobby .People at front desk need to change their attitude guests should be your number one priority.They made over 7 Grand with all of us there this past weekend .Best believe we will not be going back tot his hotel

BED BUG ALERT!I was put in room 501 on 1/26/24. I always have a difficult time sleeping so at 2:30 AM, I sat up, turned on the light and looked behind me. There, where I had been laying was a BED BUG!!!! Just walking across the sheet (blurry photo). I scooped him up with a plastic cup and put one of those paper covers over it (see photos). He's nice and red - as if he'd just been feeding on me.I was quite impressed with Courtyard's response - AT FIRST. I called down to the front desk. There was no manager on site since it was 2:30 AM, but the woman at the counter was so nice, helpful and sympathetic that it was impossible to stay angry. She came right up with a bell boy luggage trolley and moved me to another room at the other end of the hallway near the elevator. I was shoving everything into my suitcase willy-nilly, and she helped stack stuff on the trolley. I showed her the bed bug. She took a photo of it and told me that she was going to send it to the manager. She even helped me lift the mattress and look at the seams for evidence of bed bugs in this new room. We didn't see any (but then I hadn't seen any in room 501 either.)Now comes the unimpressive, downright irresponsible part. I was away the next day, 1/27/24, and when I came in the main entrance around 4:30 PM, the man at the front desk asked how my room was. He had checked me in the day before so he said "Room 501, right?" So I told him that I had had to move and why. He had no idea! He is checking people in. If he doesn't know, he might check someone into Room 501. When a room has bed bugs, mattresses need to be treated with steam/heat and insecticides. This has to be done every few days to catch any new bugs that didn't die b/c they were still eggs. So you absolutely can NOT rent out that room for at least a week or 2.The following morning, 1/28, when I left my room for the day (and checked out) there was a housekeeper cleaning that room. I had seen someone cleaning the room the previous morning, so the fact that they were cleaning it again the next day means that the hotel must have rented the room to a guest. This is completely irresponsible. Those guests who had the room the night after me could have been bitten (some people have very serious allergic reactions) and also could have taken some bed bugs home with them, perpetuating the cycle.When I got down stairs to check out, the man at the counter asked me how my stay was, so I told him about the bed bugs (of which he had no knowledge). He asked if I'd like a manager to call me. I said, "I would have thought that one already would have." They absolutely should have called me on the 27 to apologize. But I gave the gentleman my number and he said that a manager would call me. A week later, no one has called.That day, another woman who was also staying at the same hotel asked me if they comped me for the bed bugs. I told her they had not. She was surprised. She told me that they had comped her because she complained that the internet was slow. What?!? Which is worse - bed bugs or slow internet?!? The managers at this hotel are completely incompetent.I do have to add that while I was in Room 501, before I discovered the bed bug, the internet was really bad. It kept fading out. I'd be "going along" and suddenly a page wouldn't load. That cycle repeated itself until I decided to go to sleep. But when I moved down to the room at the other end of the hallway, which is above the front desk, I had no internet problems at all, so they need to boost their signal.Lastly, service in their restaurant was terrible to non-existent. I went down the first night to get some dinner and sat for 15+ minutes before a waitress came. They were supposed to serve breakfast in the mornings (omelettes, pancakes, etc.) but there was nothing out either morning except cold muffins and croissants cut in half. Not even bagels and cream cheese.I do not recommend this hotel due to their callus attitude and response to bed bugs.After posting this review, I looked at other recent reviews. Another review here mentions bed bugs from March of 2023. Seriously? That was less than a year ago. This hotel seriously needs to shut down, tent up and buy new mattresses.

First time staying here. I really just wanted an overnight staycation so I could swim and relax. It is right across the street from 6 flags also but they were closed this day. The lady that checked me in was amazingly friendly and helpful. I was on the 4th floor and on the way to the room it reeked of weed. Ironically near room 420. Lol. But later that evening the smell cleared. My room was lovely. Big comfy bed. Very clean. Microwave, fridge, and coffee maker. Large bathroom. I just should not have pulled the desk chair out. It was so ratty and gross. Like absolutely ridiculously ratty. It seemed like a joke. But aside from that the room was great. The pool was also perfect for what I wanted. Decent size and space and since six flags was closed it was very quiet out there. I went down to the lobby to have a glass of wine and order some dinner to take to my room. No let's get one thing straight. This is not a restaurant as you would think of it. Walk up counter that does have wine and some hard liquor. And a small menu of mostly apps. I ordered the burger with bacon and some chicken wings. The girl running the bar and food counter was wonderful!!!! So friendly, welcoming and helpful!!! She deserves a raise! The wings were good. Just classic Buffalo. The burger however was pretty bad. Well not bad.....but not good. It's basically a precooked frozen burger patty (I'm assuming) that was reheated. It really wasn't bad. The problem was the bun. It was clearly stale and was toasted so it was very very rough. Hard to bite through. I did finish it because it did taste good just hard to chew. Lol. The general men that checked me out was wonderfully friendly and helpful as well. Overall I had a great stay. But hotel management needs to BURN that desk chair!!! Now it is not a great area so don't leave anything in your car.

Bed bugs alert don't stay here. I was moved to 3 different rooms while staying there for 1 week. Only reason why I stayed here because it was close to a hospital that my mom was in. Also it was recommended by the hospital. Even though I was able to wash my clothes there I threw them way with my shoes and suitcases. Also there was men & young girls walking the hallways. I did not feel safe here. I would not recommend this place. Beware bed bugs

1/15/21 - My granddaughter & I attended my cousins big milestone party. I chose to stay in Vallejo since she was having family over for a luncheon the next day.I had already pre-checked in so their was no problem for us because the party did not end until almost 11:30p. When I got to the desk everything was smooth sailing. The clerks were very personable and asked if we needed anything else. They were nice enough to call me and let me know that I left my car keys at the front desk.Our room was top-notch, we had a king size bed and TV. The room was very, very clean. My granddaughter fell asleep as soon as her head hit the pillow. Once I got comfortable I was out too!! It was very hard to get up, that bed was super comfortable!!!I told my cousin about my room and she was happy that everything worked out!! I usually stay with her when I come for weekends, but her house was full of relatives that flew in, so I really didn't mind getting a room. I drove from Stockton, not as much traveling as my other relatives. They flew in from New York, Las Vegas & San Diego!!I might add she had a great party a a very nice hall.

I recommend this hotel their staff is top tier and so accommodating, Adrienne and Jacob were so nice and helpful during our stay