Calaveras Lumber

You won't be in the store 5 minutes before someone is going to offer to help you. That someone will be knowledgeable, friendly, and helpful. I don't know how they do it, there often seems to be more people working there than there are shopping there. I do most of my work a few miles from the store, there's not many days that I'm not there at least once. There are very few mornings there's not at least one 40 ft truck unloading building materials. They move a LOT of material through that store. Their delivery service is great.The hardware section isn't large, but carries the most common merchandise. The tool department is very well stocked.The garden department? I inquired about some specific flowers. A wonderfully nice lady checked to make sure that they were included in their weekly order, and called me when they came in. If there's a line at the cash registers, someone calls a backup cashier immediately. Popcorn and coffee are free; these are nice people who understand the concept of customer service, something that's not that common these days.

Tried to go today but they were closed for inventory. Sad. Normally, they have so many cool items to discover...

Beware, when buying lumber, they will quickly load up their warped, cracked, damaged wood first. You will have to stop them and say "I don't want the warped knotted wood". I bought some redwood deck railing 2x2, they wrapped the pickets together 6 boards at a time. None of their store wrapped wood had tags stapled on the end of the boards identifying it, who knows what it was. At least 50% of the pickets were all white redwood, not even red. Some 3' pickets had a 1/2" bow to them. Very very disappointing, pay more for gas to travel and buy lumber elsewhere. shame on you for taking advantage of your non contractor majority.

The inside is way bigger than it looks. They had the cutest whimsical decor, some rustic, some more modern. The larger wooden pieces are VERY well priced, low hundreds for well made new/vintage pieces. The outdoor garden is also surprisingly extensive! Had everything from rare/exotic houseplants to huge common native outdoor plants. Could definitely spend hours in here, happily. Staff is helpful and friendly but not overly invasive which is always nice

Pretty disappointed and disgusted with our last trip to this hardware store. No employees roaming the floor had their masks on properly or were even wearing one at all. I had to ask several employees to back up or not to come near me. Another employee, who we did not ask for help, decided to walk over to us with her mask dangling off one ear. We asked her to put her mask on before she approached us. She became irritated and incredibly rude and belligerent. She even tried to talk us out of purchasing the products we specifically came to the store to buy because it meant she would need to order more and didn't want to, which she told us flat out. If you want to be an idiot and contract the Corona Virus because you're too selfish to put a piece of fabric over your nose and mouth, that's fine; it's your choice to get sick and die, but don't act surprised when other people don't feel that way and don't want you near them.We may choose to shop here again after the pandemic, but for now, I'm not giving them my business until they get their act together and take the pandemic seriously.

Stellar customer service everytime we've been here. The store is well stocked and has a great variety of Lumber,hardware and household items as well as a great nursery that offers frost and deer proof plants that we were looking for. I guarantee you won't be in here long before a employee greets you and offers assistance ... Wish my local ACE was this good!

Great hardware store in a small town that has just about everything you could ever want.Very friendly staff.

Very helpful sales associates with strong knowledge of their department's wares. The store is large and has a wide variety of household and hardware needs.

Great store. Nice, helpful people. Getting help with a billing problem is another thing entirely. Six calls to the accounts department over a one month period went unreturned. Bring back Cathy!

I've been undergoing a major remodel for the last two years, and have done my best to use Calaveras lumber since they are locally owned but, in the last six months or so their customer service has gone down the toilet. The final straw happened with an order for handrails. We placed a special order and had nothing but problems. We started attempting to get the order placed on August 8. It is now October 10 and we will have to return everything and start from scratch because Calaveras lumber screwed up our order so badly that it was going to be thousands more dollars to complete it properly. They did not offer to eat the cost, even though we know they have a 100% markup on the items and still would've made about $2000 on our order. Everybody makes mistakes but, it's how those mistakes are handled that I make the choice to frequent the business after or not. Lowes had an equally large mistake and fixed it and offered us an immediate 25% discount on our entire order. Calaveras lumber employees kept saying it wasn't their fault and putting us off and being incredibly rude. If you're just picking up some thing from the hardware store, this is fine but, if you are placing any special order, I would definitely go somewhere else.