***PARENTS PLEASE READ***This review is specifically for all the parents forced to use this business by their schools. We were required to use this establishment for my child's senior photos and because of the exorbitant prices, we were really conflicted about it. We had the option to take the basic photo at no cost IF we were available for the one month period they were offered. If you are not available or cannot get an appointment because they are full you are forced to pay a $20 fee just for the sitting. I think it is horrible that a child's family be forced to pay just to have ONE photo taken so they can be listed in the yearbook. This is the first red flag you will notice when dealing with this business. A senior yearbook photo is something every child, regardless of socioeconomic status should be entitled to. Males also have to either rent a tux or pay the photographer $10 to use one of theirs. We actually paid much more for our sitting because I wanted my child to have the opportunity to select his yearbook photo (which apparently people of little means don't deserve) and to have options to chose from. I received an email THE EVENING BEOFRE our appointment stating that I would have to rescheduled "due to air conditioner maintenance" when I had already taken the day off work. This was the second red flag and the beginning of our horrible customer service experience. I had to reschedule and take another day off work. The photo session itself was fine. We were in and out. The photos were fine too, but no better or worse than any others we have ever had. THE PRICES ARE OUTRAGEOUS! We paid over $400 for an 8X10, 2 5X7's and 8 wallets of 3 different poses. It's enough to make you cry. I emailed them multiple times trying to make an order. I explained that I need to make my order through email because I cannot use my personal cell during business hours due to my job. I explained they could charge the same card they charged for the "Sitting fee". I was told it was being handled on July 30th. On August 20th I still had heard nothing from the business and emailed the "Client Relations Manager". Eight days later, still no response so I emailed them again (The photographer Arnold and the employee Kendra). In September I was contacted and told the emails were missed and to call to make an order... What???? I had to go through the process all over again and at the end of the month, finally received an email that the photos were ready. This was a painful 4 month process. All the other reviews about horrible customer service and this attitude that their business is too good to apologize are accurate. Also, since the owner likes to post comments to people's reviews, I have kept all the emails and would be more than happy to share them online. ****Any parents forced to use this business please take my advice: Spend the least amount of money possible here. Get in, get out and take your child to any other photography place for their photos. You can get 10 times as many poses for a fraction of the price at any other photography studio and I can't imagine the customer service could be worse, so it's worth taking a chance. I hate to give bad reviews but this business was a nightmare: Overpriced product, terrible customer service, entitled attitudes and looking down their nose at customers. Remember how much you love your child and they deserve this special moment to be with people who will treat them with respect and should not cost you a fortune.****I hope this will help any parents struggling with this decision as I did. I will be contacting my sons school in the hopes they find a provider that will treat all the kids and parents with respect and understand that this is an important moment in a child's life, not an opportunity to take advantage of people financially.