Burton's Shoes

I was very disappointed in Burton's. I ordered some shoes in good faith from them because they didn't have a size 10(pretty standard run of the mill size). Six weeks later the shoes show up, and regardless of my order tag showing a price of $84.95 they told me the price is now $99.95 and would not honor the price I based my order off of.Believe me it is not the money but the principle. They can have their $15, I will never set "foot" in their store again. Congratulations on your customer centric's. I had intended to buy a new pair of Huka's from them that day at twice the price. Instead jumped in the car and headed to Stockton. Way to go Burton's! My mistake for trying to support local.

Love their brands, the sales reps are great I purchased Hoka tennis shoes and inserts. These shoes saved my cruise due to having plantar fasciitis.

I've been getting footwear here since I was in grade school. Went in this week for some Saltwater Sandals like I wore as a kid. At 52 I'm sporting some sweet sandals that are well worth it on nostalgia points alone! Now I can match my GrandDaughter & GGma!

Extremely friendly, helpful and I'll definitely be back. Absolutely love the shoes I purchased today! Great selection of styles for all ages.

My friend and I took her elderly mom out to breakfast brunch in Lodi. After a big brunch and full of coffee we decided that a walk was in order!!As we walked and window shopped ( Not all stores were opened on Sundays ), we saw Burton's Shoes!! My friend"s mom said she used to shop at Burton's Shoes back in the day. We thought she was joking because we didn't recognize the name. Oops! They've been around for like 50 something years. Wowza!! I can't say many small family stores have lasted thru the years.Keep in mind...it's a shoe store. It's not that big of a store. However, they have a mens side and a womens side. There's quite a few latest and hip shoes. You can find anything from dress shoes, running shoes, boots to flip flop type shoes. I noticed the very back of the store were a nice selection of clearanced shoes of all types.They also carry a small selection of purses/hand bags. Other misc stuff that are related to shoe items.When we first stepped into the store, the employees said hello right off. A few minutes later we were asked if we needed help. We had a nice chat about the store. Very cordial folks.The overall store was very clean and organized. They had nice displays of shoes and boots. They really utilized their space well.This is a great store in a nice downtown area. Minus a star for higher prices and return policy a little stiff on the purses. Not sure of the return policy applies on the shoes.

With the change of seasons I realized I needed new shoes & where else but Burton's that carries wider width shoes in flattering styles. So nice to have such a patient & knowledgeable clerk help find the perfect shoes. I brought my elderly mom with me & the service was incredible. We both planned on buying one pair- well I bought two pairs & my mom bought three! So nice to have comfortable new shoes that look great !!

Great experience. Went in for one pair and left with two! The service was excellent. Explained what we were looking for and the issues we've been having, and they recommended some really good options to try.

Writing this review on behalf of my mother in law. Real disappointment as a long time customer and so is my friend we stop in and have made several purchases. Recently I picked up a pair of shoes for my granddaughter. Oddly they do not fit her something is not right with the shoe cut. I went to return them and was refused any type of credit or exchange. I even asked if they would give me half store credit. Absolutely no consideration could be made. I will be taking my shoe shopping needs to another establishment and not supporting my local store. Customer service is keeping a long time customer is not worth it to them.

my 83 year old husband went into Burtons Shoeswith the highest recommendation from friends. He has a great deal of pain and was wanting to get a pair of SAS shoes as we've heard these are the best for his feet problem. He came home with a nice pair of shoes, not SAS thoughIts the fit and customer service plus the fit that I'm only leaving one star. the first shoe he tried on felt a little tight, so he was put into a shoe 1/2 size larger than normal. This shoe was too big but it felt good, the problem being his heel of the shoe is slipping up and down. He should have been fitted better, and This isn't helping the relief of pain he needs. One star as he wasn't fitted correctly and it was a waste of an elderly persons money. We didn't try to return them as he had worn them, and being in much pain he didn't want the potential hassle.Next month we'll go somewhere else to buy another pair of shoes, probably Clarks. Sorry Burton's Shoes, we wanted to do business with you. The Houcks

Terrible customer service! Did not realize that if a purchase was made with cash and a receipt was provided, a full cash refund would NOT be provided. Staff, stating that they can not give cash back, but instead store credit, however if a credit card was used, a refund would be given . This place has been around since before the use of credit cards, and you can't figure out how to give a cash refund!? Meanwhile the window washer was paid in cash directly from the register . Tried to find this policy listed somewhere but alas, they do not have a website. My family has lived in this town for generations and often was a patron, however after the way your staff and owner handled this situation, we will be taking our business elsewhere. I'm sure they sell saltwater sandals on Amazon!