Brenda Athletic Clubs

I've been a member for several years. For the most part, it's a great gym for the family. However, you would think that after raising the dues, they'd have a functional hot tub. It's either not working well or not working at all.

Lots of water ! Cool gym too . Price of membership is kinda expensive though also the locker rooms got remodeled and the locks are tricky to figure out

The members at the gym are friendly and warm. I have made a lot of friends there. But I give the staff one star for their poor service. Through the four years I have been a member with them, I always have a hard time with payments. About two years ago, my work discount with them ended. I asked if I could convert back to their regular monthly dues, but they told me I had to re-enroll and pay the new monthly fees. I was unhappy about it, but stayed for my friends. When it was time to cancel, they did not let me know there would be an extra charge for the following month, when I spoke to them ahead of time. If you decide to use this gym, be very cautious about their payments. They like to raise prices, and they do not appreciate their members.

Do not expect an honest answer from this group. Misleading membership payment cost me an extra $60. unnecessarily. They won't answer my phone calls. Fired.

Me and my buddy came into Brenda's for the first time just to inquire about the memberships & Daisy that works the front desk greeted us with a smile upon arrival. She was very friendly & informative. She did offer us a tour of all the facilities & my buddy ended up signing up as well! Thank you Daisy!

While the girls locker room is always clean. The staff tends pick the busiest times to clean and doesn't let its members know. It's annoying to have to get the front desk to unlock the door when needed. Either way, pick a better time to close the girls lockers room?

The club itself offers a great facility, the environment is lovely, and the frontline staff are very kind and efficient.I have a terrible problem with the12 month membership contract, the extended months when holds are placed on your membership, and then attempts to communicate and get things resolved clearly and efficiently.

I have seen 1 star reviews about this place but I still went to try it out and to support this business because i just live nearby.I enrolled and paid swimming lessons for my son and was told to wait for the instructor to contact me. 3 weeks had past and no one contacted me so i went there to follow it up. The following morning we were able to do the first lesson (30 mins). Since I knew that everyone was busy with their own schedule, I had asked their instructor to set a schedule for the remaining 7 sessions. I even asked this instructor to schedule my son twice a day, if able. But they were unable to produced the schedule. After two weeks, I received a text message informing me the instructor's availability, so we set the appointment. The day before the appointment, I texted the instructor confirming the appointment but only to find out that he's unable make it. I then went to their facility (BAC) to cancel the remaining lessons but told me to send an email to their payroll. I sent a cancellation request along with the proofs that I made efforts to schedule the remaining lessons to their payroll but they never replied back. Now, my creditor is representing me to get my money back!By the way, there was another upset customer at the front desk trying to cancel membership at BAC while I was waiting. AND, I noticed that the main pool was dirty. My son wanted to go to the kiddie pool after his swimming lesson but i did not let him. The kiddie pool was very dirty and there were rotten leaves floating around.Read other reviews before you go there!

I've been going for about 2 months now and I was told the pool was cleaned twice a month, but I haven't seen it cleaned once since joining. There's an insane amount of dirt at the bottom of the pool, and I've seen dead cockroaches floating at the bottom of the pool, wads of hair, and probably a couple wagons worth of loose dirt on the bottom of the pool. The only cleaning I've noticed is when they put so much chlorine in the pool that I can't even see where I'm swimming with goggles on. If this keeps up I plan on switching gyms.

My trainer Taylor was very rude and not helpful at all I prefer planet fitness or In shape way to expensive. DONT GO HERE