Boom Box Birthdays

I wish I could give the company zero stars. Absolutely the worse customer service I have had to do business with. I booked this company for 2 characters to come to my preschool Christmas program. The characters arrived 20 late(snelling like cigarette smoke)then after dressing they were 35 minutes late getting to the kids. I had 23+ kids and 140+ family and waiting 40 minutes. Once the parents took a few pictures they all started to leave. The characters were performing to an empty classroom. They were in costume for 15 minutes. The characters were not very apologetic at all and acted as if it didn't bother them at all as long as I gave them their money.I messaged the owner on the same day and she blocked me.I called her phone 4 times before she finally returned my call. She blamed me for not planning the program correcting. I explained to her I had it down to the minute. I asked for 50% of my payment returned but she offered me 15% back. This company totally ruined the end of an amazing program for a group of preschoolers.I would never recommend this company to anyone.

Honestly, I did not even want to give this company 1 star. This last weekend Boom Box Birthdays was hired for two characters at a preschool's holiday party. The kids were so anxious to meet their big surprise.It was to our much dismay that not only were the characters extremely late, they smelled horrible and didn't even act in character. In my eyes the Boom Box staff was acting like they had been drinking, didn't give two hoots about the people that really mattered -- the preschoolers!!!!Absolutely horrible experience and hope Boom Box restructures their business to provide decent service.

These characters were hired for our preschool's Christmas party last weekend, and we could not be more let down with the entire experience. They were 35 minutes late, the poor director of the preschool and her assistants were running around trying to figure out what to do in the meantime. There were 23 children ages 2-4 and about 125 of their relatives and friends watching, and the characters just weren't there after the kids' did their performance. She probably would have just told them not to even come at that point if she hadn't promised the kids a special surprise after their big show. Once they finally arrived, the parents and kids had been waiting for almost 40 minutes and we were all ready to leave. The characters took pictures with the kids and then people started leaving, so by the time the character's "performance" started (which was just a boom box with some songs on a cd playing while the characters moved around a little), they were dancing around to an almost empty room and were no longer needed. They were probably there for about 15 minutes total, and then when the preschool director tried to contact the company to get at least half of her money back, they wouldn't even answer her calls for days. Finally the woman who owned the business called back and refused to refund more than about 15%, calling it poor planning on the preschool's part. It was so sad to see our preschool director so upset and so apologetic to all of us, when the characters weren't even apologetic when they ruined the end of the party. Would never recommend booking this company for any event.