Bill's Mower & Saw

Been here like 3-4 times. First few times my lawn mower issues were a quick and inexpensive fix. New filter and a new spark plug. The last time however was more expensive. I've had my lawn mower for over 6 years, so I guess it was due for some TLC. There is a $20 deposit/inspection fee that can be applied towards the work if you have them fix the issue. I was quotes $140 to fix several issues with it. Then when it was ready they told me that the front wheels were not turning as they should be and they recommended replacing them. They didn't have any used wheels so they had to order new ones. Each wheel was $20.So the grand total was $170. Still cheaper than buying a new equivalent lawn mower.

Austin was a great help! We took in a part we needed help with and he was able to get it opened! He saved us so much hassle and stress, thanks again Austin! And while we waited for the part, the other employee was just as nice and really informative on some other questions we asked. We def recommend going to Bill's for any small motor related issues.

My husband has been using these guys for years for jobs he couldn't master on his own, but today was my first time on the shop. Our yard trimmer broke and my husband isn't able to fix it this time around due to an injury, so I ran it over to have it looked at anticipating I would have to drop it off and pick it up in a few days. I didn't catch his name but one of the guys checked it out on the counter and immediately took it back for what was a quick fix but would have been what seemed impossible for me to repair on my own with a recovering hubby. I am so grateful! He charged me the eval fee and i was in and out in 20 minutes! Fluke or not, what a blessing! I'll def go back and be referring to friends.

Brought my YardMachine B&S mower for warranty as directed by MTD, Craig told me that if it wasn't purchased in-house they won't do the repair. Called MTD to update them and get another location. Apparently this place has a service agreement for all mowers and they are ignoring it. Craig spoke to the rep that I am working with and told him point-blank he won't do the repair. Don't bring your mower here for anything. If they don't want your business, then why waste anyone's time?Edit after Craig's reply:A warranty repair should free for customers as the product failed unexpectedly. Why would customers want to pay after being told they're granted a free repair? MTD told me that you would actually make profit from honoring repairs, but that's your business and not my place to advise on how to conduct business. Nor do I care to discuss it. However it results for the warranty claim process is not the customers responsibility.

On 8/4/2020 I called Bill's right before closing. The phone was answered in a very unprofessional manner. I was still with in the window of time, so I drove from Modesto to Manteca anyway. The unprofessional phone manner should have been my red flag. I saw a mower advertised and was still very interested. Upon arrival I walk in and even though there is 3 people behind the counter, nobody greets me. They are busy teasing and flirting with each other to care. I walk around for a few and still nobody comes to assist me. I can see the three people still flirting with each other and I start to feel uncomfortable. I decided to leave. As I walk out one of the subjects states, "Just looking around!" I wave him off and leave. I'm disappointed my business was not wanted here.

I dropped my tiller of in February for basic maintenance. It's June and I get a call that they don't make my part and they can't fix my tiller. During this entire time I had to call to get updates which I was always told parts were on order and they were waiting for it to come in. I go into shop and it's completely dissembled and they are charging me 20 dollars. They wouldn't even put it back together. I decided to scrap it due to the age and parts not being available for it and instead of taking care of me for the inconvenience of not having my equipment that I needed for a job they charged me for that as well. Shop is not the same since it's no longer owned by Bill. They just lost a long time customer and they didn't even care.

Bills Mower and Saw just continues to impress me with their knowledge, their customer service and their professionalism. I live in Stockton, and I always find that driving the distance to Bills, will save me money and time. I can't imagine taking my equipment to any other shop to have work done. I buy my saws thru Bills and for all my maintenance needs, they are the only shop I will deal with. Other shops have disappointed me too many times in the past, and Bills Mower and Saw has never disappointed me.

very knowedgable staff. the equipment they fix stays fixed, They don,t use cheap part and temporary fixes. their prices are resonable

Doesn't even warrant one star! Took generator that was under warranty from Costco there and tech said I left the gas on and that wasn't covered. (This wasn't true) I called the Champion warranty dept and they called Bills mower and he refused to warrant the claim. Champion rep told me to take it back to Costco for a new one. Wow! I recommend Champion generators but NOT BILLS MOWER!Mgr says they don't warrant champion generators? When I spoke to champion they said they had issues with this company before and were probably going to stop using them as a warranty repair. In truth my review is a couple of years old and I never hit post.Cracks me up when the company responds, I have the right company! Champion dropped you due to your lack of service!

Avoid this place! They deserve 0 stars! Dropped off a Champion generator for repair and three weeks later I called back, since they didn't ever call me, to find out they didn't believe it was worth repairing because the carburetor was too difficult to "get to" inside the generator. The carburetor on this model is located on the side and you only have to remove a plastic cover w/ two screws to see it. They are lazy, incompetent and just didn't want to fix it because they wouldn't have made much for the repair vs the time.They then charged me $20 for a diagnostic fee!Please avoid this business or you will end up regretting it!See what I mean! With a response like that from Craig, why would you want to do any business with such unprofessional people?