Big Chill

It's a pretty cool ice rink. They were at Streets of Brentwood before and now located here in Pittsburg. The place is big and spacious. There's an outdoor restroom (2) and 2 porto potty as well. They're good for parties. They accommodated my sister in law for her daughter's birthday. There's lots of tables and chairs and benches. We had a big tent all to ourselves because no one else reserved. We had the tent for 2 hours and came 30 minutes to set up. There's lots of people but not crowded at all. You don't have to make reservation and just look for empty benches and set up there too if you'd like. You can bring your own drinks and food. There's lots of parking and their location is close to a lot of restaurants. It was very cold so I suggest to bundle up.

The bathrooms are well kept and lots of comfortable seating to watch the skaters but the customer service at the counter is less than optimal for a business. I have patronized other local skating rinks and have never been treated with such disrespect. I took a large group to the rink to in order to support my city and give my group an opportunity to experience an activity that many had never experienced. The overall experience was changed from positive to negative when one of the members in our group was told that she had two different sized skates and they would not return her shoes until she could produce the other set of mismatched skates. This person is very shy and unable to advocate for herself so I intervened. The manager and employee insisted that we must have the other pair of mismatched skates even after we checked and told them everyone else in our group had returned their skates. Then suggested this person sat by someone and they had put on the wrong size skate even though the person seated next to them was someone in our group. The manager and employee were unwilling to budge and demanded we pay for a new pair of skates ($125) if we could not produce the other mismatched skates. They were very rigid and unwilling to consider that they may have made a mistake when they gave out the skates. After about 30 minutes, I was finally able to locate another patron (they cleared the ice and asked people to approach counter if they wore that size shoe but I had to go around and ask total strangers) who also was mystified by the mix up. They never appologized or acknowledged the error. Because of this mix up we were late getting everyone to the next location where parents were waiting for their kids. My advice to you check the bottom of the skates before skating or risk paying for a new pair of skates. Tip for this owner don't always assume someone is trying to cheat you. Back in the day the customer was always right or at least given the benefit of the doubt.