Basecamp RV Sales

Sean reached out to me based on my RV trader ad. He offered me the NADA private seller price on the first call then proceeded to ask me the same questions on several other calls. Pretty sure if I drove here to sell my RV they would have offered about half. Feels pretty scammy like most things RV related. Guessing the 5 star reviews are all employees or friends of employees

We were very satisfied with all aspects of selling our RV to Basecamp RV Sales. Highly recommend them. Sean Millard contacted me through our ad in RVTrader. He was very helpful and knowledgeable. He took a lot of time answering all my questions. When I decided it would be easier to just let him sell it, he agreed to meet us halfway to pick the van up. He had guaranteed me a price on day one and explained how they come up with that price. Are they making money? Of course. Could I have sold it for more privately? Probably. But I just wanted to be done with the hassle. Was it worth it? ABSOLUTELY! Paperwork was signed and 3 days later our van was sold! They handled everything. From DMV to paying our credit Union, it was all done quickly and efficiently. Both he and Skylar were available to answer any of our questions along the way. They are a smaller operation and I think this helps them sell the RV's quickly. Our RV ad was posted on their site the next day. They know what they are doing. Again, I highly recommend this company.

I actually listed a teardrop with these guys and had a change of mind as I watched it pull out of my driveway the day Sean picked it up! I gave it a couple days of pondering before calling them back to ask for it back! They had already spent time detailing it and advertising so they asked for a fee for their time which I gladly paid to have her back! They were very nice about the whole thing and if I ever decide I want to part with it I will surely look them up!

Excellent customer service, time was spent answering questions, and sharing information on the van we were interested in purchasing. Skylar was professional and made sure that everything was checked out and working on the van we purchased. Nick did a great job reviewing and showing us all the features in our van.Thank you guys, for the great customer service, Debbie & Jack

Basecamp RV is fantastic. A surprise move left us in a situation where we needed to sell our travel trailer quickly. I reached out to Skylar from Basecamp and he made me a fair offer and even arranged transport from my location. He coordinated everything flawlessly and expediently with the finance company, overnighting payment to both them and me. The RV industry can be difficult to navigate and is full of shady characters. Basecamp RV bucks this trend and is the benchmark for this industry.

Sean was amazing to work with. He went above and beyond to help me get my trailer on track to be sold. He even offered to come pick it up himself! His patience and understanding really put me at ease in this whole process.He sincerely cares about his customers.

Sean Millard was great. He handled the whole transaction from beginning to end expertly and efficiently. The whole process was quick and painless. We were able to get a good price despite the down market.

We bought a Motorhome from Basecamp in May 2023. As we were there to pick up our Motorhome there was a mechanic working on our newly purchased motorhome that was used. The owner stated they felt a slight miss in the engine and call their mechanic out to put in a new Coil and spark plugs, in the engine. Once the mechanic was done we drove off with the motorhome without testing it. (We were not thinking about testing and doing more research on the motorhome) We took it home and about a week late we took it to our destination in Truckee. We had to have it towed 1 mile from our destination. the mechanic that tow us stated it was only running on 6 cylinders instead of 8. That Monday we called Skyler the owner of the business Seeking information on what possible could be the problem. Guess What? no answer, or Call back. So we drove over and talked to his handyman, His Handyman stated he would let Skyler know what was going on and he would have Skyler call us. NO RESPONSE from Skyler at all. No callback or Communication at all. he just ghost us. So just be aware of what you are purchasing. I don't make a habit of doing bad reviews. I just felt he could have called us and talked to us. LAVELLA GARDNER

DO NOT BUY FROM BASECAMP RV......We bought a 2015 Ace RV from basecamp RV at the end of march (2022). Initially we were super happy with the costumer service during the purchasing and RV information process. But after we picked up our RV and drove it to our first outing, we had NOTING but issues with the RV. #1) The RV was all over the road. It was hard to keep it in the lanes. #2) The Heater didn't work. It would start to work and then shut off. #3) When RV is plugged into shore power, the RV will NOT charge the batteries. So we are dealing with dead batteries every time we want to take it out. We spent money replacing the batteries, but still have the same issue. #4) The AC controls in the cab do not work properly. you have to hold them down to get air to come through.We reached out to basecamp RV and explained our issues and spoke to Garrett. We were not treated nicely. My husband spoke to Garrett, who actually sold the RV to us. Garrett, was so rude and condescending towards my husband. Asking him "if he has ever driven an RV, and that driving an RV is a full time job". Telling us that they are not wiling to help us figure this stuff out, as it was an "AS IS DEAL". I'm sorry, but we didn't spend 80k on a motorhome to have it have SO many issues. I am very unhappy and will be reaching out one more time to figure this out with the dealership. If they are not willing to take care of these issues, I will be contacting a lawyer. This is not how you should be treating your customers. especially when they make BIG purchases. They should be willing to help us figure this out TOGETHER. Such bad customer service. DO NOT BUY FROM THEM

We bought our Class-C RV from Basecamp about 4 months ago and since have been wanting to write a meaningful and thorough review but haven't had time. So here it goes...first, the buying experience with Skylar was probably one of the easiest and honest transactions we have ever experienced. The price on our RV was extremely reasonable when compared to other dealerships. Skylar went through all the paperwork very thoroughly and gave us a little history on the RV in order to provide us with enough information that assisted us in making a sound decision to purchase, as the RV was used. Skylar ensured that when we left with our newly purchased RV, it had new coach batteries, had it cleaned inside/out, and even had installed all new vent covers at no charge. Dan in Service walked us through the RV and ensured we became familiar with operating all the features when traveling...Dan was awesome! I have to say the great customer service didn't just stop at the time of purchase, it continued far after. As I fast forward to about a week ago, I went out to prepare our RV for a trip to the coast and discovered the power to the coach was completely dead. I did the normal thing and charged the batteries since it was sitting a bit. After leaving them on the charger overnight, they didn't seem to be charging. Although it was a few months after the purchase, I decided to message Skylar and ask about who to contact about a possible warranty exchange for the batteries, thinking I would have to pay a little pro-rated amount. Instead, to my surprise, Skylar's response was for me to just bring them in, and he would exchange them with new ones at no cost. Wow! I wasn't expecting that, and I was immediately reminded of that great feeling we had when we bought our RV from Skylar at Basecamp RV. The next morning (the morning we were to leave), I returned the batteries and Dan exchanged both of them with no issue. Dan even took his time and went through some troubleshooting ideas with me on what would be the possible cause of the battery issue. Prior to leaving, Dan provided me his personal cell number and said call him if I were to have any issues. The level of customer service continued to surprise me as I have made big purchases in the past but haven't received great customer service after the purchase as I did with Basecamp RV.So, if you are hesitant on going with a smaller dealership, don't be. Skylar and Dan with Basecamp are awesome!Thanks Skylar and Dan!-Bryan & Shannon-