Balloon Creations by Carolyn

I contacted this company's sister business The Art of the Party to host a Paint and Sip for my sorority. I sent contact information via the website and ultimately had a conversation with Carolyn on 10/14/2024 for a 11/22/2024 event. She confirmed space, time and availability and confirmed the date. At no point did she mention any other needed communication, including a contract or deposit to pay. I thought this was odd, but she assured me all would be fine.It is now the day of and I spoke with her this morning to confirm everything. She said she would send me an invoice, told me what time I could be there and even asked if our artist would be willing to host these events regularly. An hour later I get professionally crafted email (which she has NEVER spoken to me in this way) telling that since I failed to get this event approved or send in a contract or pay beforehand AND because she is double-booked, my event is summarily CANCELLED. I have promoted this event, collected payment and to cancel with less than FIVE HOURS to go is not just unprofessional but is close to criminal. Carolyn refused to answer my calls, her staff hung up on me and all she did was send me an email stating she has to be "fair and consistent". Fair to whom?? Stay FAR AWAY from either of these businesses as they are NOT well run!

I had a great experience ordering here! They have an amazing balloon library with so many colors and styles. The team was quick to reply and created a wonderful standing balloon display for the baby shower with a perfect color match. Delivery was affordable and on time too, thank you!

Online payment 's did not work. They did not keep track of Merchandise returned and kept texting me and somewhat "threatening" me that they would charge me for the Helium Tank on a card that they don't even have! ALL THIS WAS DONE A MONTH AFTER WE RENTED THE TANK !Buyer Beware!

My husband turned the big 4-0 during SIP. We were supposed to be in Europe celebrating but pandemic hit. I am not creative at all but I wanted to make his quarantines birthday as special as possible. I remembered seeing a post on Natomas Buzz's IG and was able to order these to arrangements fairly easy. Our kids loved it too.

I had balloons sent to my friend for her birthday and she loved them! They looked gorgeous and communicating with the delivery person was excellent! Will definitely be using them again!

I ordered a Halloween pole and boy was I frightened by what they delivered! Pic on the right is what I received... pic on the left what I ordered different theme.. I was recently offered a refund we shall see.as you can clearly see this balloon is nothing like what was described in this picture.. take your business elsewhere this balloon disaster came just as you see it it had just been delivered it was only out for 20 mins and furthermore the picture I posted in the example Is outdoor after all it's a "yard" pole you stick in the dirt so it should be able to withstand the weather ... just shotty work!!!!! Please stop making excuses you did an awful job so now on to the better business bureaus website I go..

My balloons were perfect! Delivered on time and lasted for days, I've had them for a week and they still look perfect! Thank you for great service and high quality balloons!

Balloon Creations by Carolyn always comes thru and never disappoints! Not only are they timely with deliveries but have great ideas if you are stuck on what to pick or not sure if your idea will look good. Plus, excellent customer service!!

So cute! I live out of state and was able to order/pay/and get these delivered to my sister in Sacramento seamlessly! It always feels good to support family businesses as well. Keep up the good work!

Highly recommend this company. I order balloon arches monthly and they are always outdoing the balloons from the previous month. This year I wanted something special for Martin Luther King's birthday and they far exceeded my expectations. I had an entire balloon wall with Martin Luther King in the center of it. The whole site loved this and I still have it up. I love this team. I have been a customer for 4 years now and cannot even think about going somewhere else. Whatever I need they are always there to help.