Auburn Extreme Powersports

I went in a couple of weeks ago to get a mini bike true the wheel and tighten the spokes. I asked them how much and how long, he said it would $65+ and they were busy so it would be several weeks out, so he inspected it said it was not bent and went in the back got a wrench and showed me how we could do it at home. Saved us money and helped me out. They are very fair and kind people, definitely will be going back for purchases and work!

Soooo.. we made an appointment for our Rzr to be looked at .. back in late June . Every extreme sport center is packed and busy (Covid , summer - we totally get it !) The appointment was set for July 23 to drop it off . It has been 3 weeks and not ONE courtesy phone call or anything ... so my BF calls today finally. Fed up ( He is patient and tolerant since he's in the auto repair business ) . He spoke to the actual owner . This guy has no reason for the lack of communication and then proceeds to tell us that it hasn't even been looked at . "We're busy" he says . Wow! I would have given 0 stars if it let me . Unbelievable lack of courtesy of service . Must be nice to have so much business you don't care about the actual customer . Needless to say we made an appointment somewhere else and will be picking up the Rzr.

A fantastic experience with all of the staff. I felt like we had known each other for years.Extremely helpful without any pressure. Year end close out prices prompted my purchase of a Polaris. I highly recommend you check out Auburn Extreme Power sports before you make a decision to purchase. Thank you Jeff and staff!!

I am currently having a prolonged service experience at Auburn Powersports for my Polaris snowmobiles, and unfortunately, it is far from satisfactory. Despite booking the appointment well in advance (2 weeks to the next open service date), I have faced ongoing communication delays and multiple issues with the service provided. My sleds were dropped off per my appointment and were not looked at for over 3 full weeks despite numerous calls to the shop requesting status, and parts order updates. It is now February and we still do not have any resolution to the issues that have been exacerbated by a lack of professionalism and attention to detail.The first post-service ride uncovered significant problems directly related to the service provided, including a disturbing sound in one sled and loose engine components in another. These were issues that were related to and caused by work done by the shop that had clearly not undergone a critical step in the quality control process. The snowmobiles should have never been returned to me in the condition they were. I had to bring the sleds back for a second visit, where more issues were identified, related to the original work done. Unfortunately, the mechanics only addressed the issues we the riders pointed out, rather than doing a full inspection on the sled and work completed in order to truly troubleshoot what was going on.My biggest concern is the ongoing problem with one of the snowmobiles. Loose and misaligned components from the initial work have caused additional damage and wear on the system. Despite an attempt by Auburn Powersports to correct the errors of the initial service, a subsequent ride revealed a worsening sound and further wear leading to the presence of metal shavings, raising questions about the thoroughness of the initial service. I asked the team at Auburn Powersports several times if the sled had been repaired as this was its second visit to the shop in as many months and they assured me that it was taken care of. I later found out there was a discrepancy in the confidence in the work from several members of the team.The communication from the Auburn Powersports team has been frustrating and lacking. I am constantly having to call the shop and drive this issue to resolution. Clear explanations of the issues and the steps taken to address them are not being provided, leaving me in the dark about the status of my sled. We are now in the middle of the winter riding season and going into the 3rd month of issues.The cumulative impact of these issues has left me with a lack of confidence in the quality of service provided. I believe in supporting local businesses, and my decision to choose Auburn Powersports was made with that intention. However, the current circumstances have left me regretting this choice.I will continue to contact the shop and drive this to resolution and hope to receive the quality of service expected from a local specialty shop like Auburn Powersports. I will update this review once resolution and complete repair has occurred.I hope this detailed feedback prompts a thorough review of Auburn's service processes and improvements for myself and future customers.UPDATE: The owner, Jeff, once back from vacation, handled the manner professionally and took care of us as the customer. I paid for a new driveshaft and Auburn Powersports supplied the remaining parts at no cost, which included bearings, upper and lower drive sprockets, backer plate, and new quick-drive belt. We worked together on a reasonable agreement for the labor to install the parts, and after (2) rides I can confidently say - the sled is back together and operational.

While I was ripping yesterday had a check engine light pop on, I reached out to Auburn and the next day I'm back at it Tomorrow! Jereme at finance is super cool and very welcoming. Jeff the owner rides and knows the sleds from the front to the back and the guys working on them are very knowledgeable and informative, he chatted with me and told me what was going on! A ++. Thanks Guys. see you next time

Great local dealership. They do it all.been going there since it was Lambs Honda Yamaha

I got stranded on my motorcycle in Auburn after getting a nail in my tire on the freeway. I just happened to be by this business and they were able to get me a new tire so I could ride home. Staff was friendly and the price was reasonable. Although the sales pitch of marking things up so they could "do you a favor" by giving a "special discount" was a bit transparent and obvious. I pretended to be thankful while they got approval to give me said "special discount", but I could have done without the theatrics. Only other issue I had was the wait. I sat on the sales floor in a folding chair for nearly four hours waiting for the tire to be swapped out. I was grateful for the help but it was a long day nonetheless. I'm gonna round up from three and give four stars because they saved the day. That counts for something.

They do not answer their phone, they do not return phone calls, they don't return email requests for more information on specific product.I'm not going to drive an hour to be told "sorry we haven't updated our website in a while we don't have that anymore, have you looked at this more expensive option"

Wanted to pick up a new snowmobile. Called and left a voicemail during business hours. No one called back. Called again and left another message the following day, no one called back. Called again the following day and a guy answered and said the one listed on their webpage was sold, so I asked what else he had in stock, he said he would take my number and call me back, so I gave it to him... never heard back. Called again two days later and got message asking me to leave a voicemail. Purchased a snowmobile today at another dealer, and it went smoothly.Two years ago I had the same experience trying to buy a dirt bike. Really unprofessional and no one will ever call you back. I am going to spring check a 20k dollar boost this year, and we are in the market for a new Razr and it won't be with from this awful dealer.

Auburn Extreme is a MUST. If you're buying within 2 hours of the Tahoe area, GO TO AUBURN. I made the mistake of jumping the gun at another dealer and paid a heavy price. Jeff at Auburn is a stand up guy, gives you personal attention, and genuinely cares. Not was Auburn super helpful in solving major issue caused by another shop, but he also hooked my friend Rachel up with a SICK 9r.