Associated Tow

I hope to never need their services again, but with the frequency I drive through Tracey; I'm grateful I've found Automotive Tow. When I called, it was getting dark on a Sunday night & once they heard kids in the background, they came to the rescue. Arrived within 30 mins. communicative & quick. Honest about what was needed & how long it would take. I feel blessed & hope you all give them a call the next time you need a tow.

BEST TOWING COMPANY AROUND!!! I called James (owner) early in the morning. Needed my car to get towed to Concord from Tracy. He was not only able to do it ASAP but also in a very affordable price! I had to go to work. I couldn't come with him to drop off my car. I was a little bit nervous about how it was going to be unfold once he got to concord and my mechanic not knowing my car. But James called me once he got to the shop waited for the mechanic to come open the shop. BEST EXPERIENCE EVER!!!! He towed my car very quickly, professional and affordable! I will for sure recommend him to all my friends and family members. And for sure use you again! I would've gave you 100 starts if I could. Thank you again for your help! YOU'RE THE BEST TOWING COMPANY!

Decent price was able to tow my car the same day when he got there it got done fast he communicated well they out the day to discuss arrival times and when he got my car to the dealer ship he sent me pictures and also gave me a receipt for my payment very reliable i hope to never have to use this service again but in case that it does i will contact him . Thank you delivering my Kia .

very bad behavior. please don't use service.Language used was not good and not helpful.

5:40pm 2/1: I called, CUSTOMER SERVICE answered. It's a gentleman very unprofessional. His mouth was full (chewing while talking) and I had to ask am I calling associated tow? Then he said "associated tow!" I asked him for a service and he said my driver is not available until 9:00 PM. I said it should be OK. I can wait. He paused for 10 seconds and said nothing. so I asked, are you gonna be able to help me?? and he .... Hmmmm. So I just decided to ask if he wants the service and he said "MAYBE NO" and then I hang up. They are only 1.06 miles from where I'm at. it just shows very clear that this guy is not willing to work and help others not reliable! call All Star towing ... they are faster and very helpful lady customer service! Kudos to all star!

Got two of my siblings car towed for parking without a permit. Both of the ebrakes were on and was charged for a labor fee. Didn't know that e-brakes took 60 dollars to toggle off.

Jeremy was really nice and helpful. He went above and beyond to help me. Often times when we get our car towed due to parking illegally or whatever the case may be we might become upset. As a society we must understand they are just doing their job. After I realized that, he was really helpful and kind! Thanks for helping me out in a time of need!

1 Star because what I experienced was definitely uncalled for. Were is the customer service? I called Jimmy because I was referred to him, wasn't sure if I had the correct number. As soon as he answered he said "Associated Tow" (unfortunately I didn't hear him clearly.)My personal issue right however I wasn't sure if I had the correct number so I stated "is this the number for towing services" Jimmy said, "Associated tow" I immediately stated, "sorry I was just making sure I was calling the correct number for towing services. Jimmy said "What do you think it is, if i said associated tow.." (tone was definitely uncalled for and he expressed a disrespectful tone) Wether It was my personal problem that I wasn't sure of having the correct number or not hearing clearly there priority should be making there customers happy. And not showing attitude. There should be no discrimination. So honestly if this ever happens call there Neighbor's EEE towing service they are definitely professional and kind.

This company ONLY does Impound Tows! No "Breakdown" tows. It sure would be nice to know this in their ad. And they were not even particularly nice about it when I called, they acted as though I was bothering them! SORRY! Why advertise if your so important?

The owner is very rude and disrespectful, and needs to work on his patience especially with the industry he's in.he charged me 488 dollars to get my car out, I called at around 2 and my car was towed at 12:40 While discussing the price he stated he was getting his hair cut. When I asked if he was located in Tracy he responded back with my car was in Oregon. He told me I was a "big girl" and just came at me with so much aggression. He blocked my number while having possession on my vehicle so when I came to pick my car up I waited outside for over 30 minutes unaware that I was blocked. When he showed up and let me know he wasn't aware I was there since he blocked me and he only came to switch cars. This is just a summary of the events that took place, So much more happened but Overall he needs to work on his customers service skills!