The Counter Mountain View

Went for Weekday Lunch SpecialFood - 1/5. This might be one of the saddest burgers I've had at a restaurant. I have no idea if they reduce the size of the meat for their counter combo special, but the meat was laughably thin. The height of the burger came entirely from a stack of lettuce, as even the tomatoes were thicker than the meat. I ordered a medium rare and received a medium well. This wasn't entirely the fault of the kitchen, as with how thin the meat was, they should be praised for not cooking it to well done. Fries were crispy and seasoned well.Service - 1/5. The actual service itself was fine as they were friendly and attentive. What I found offensive is the service charge language that was clearly blocked by sharpie. On the website menu, it states "A 15% service charge for dine-in checks and on take-out has been included to the price of our menu items." which explained the higher prices. However, their in store menu erased that particular part of the menu, the server did not mention anything, and the receipt cleared asked for a tip. The prices on the online menu and the in store menu were exactly the same, so the prices should reflect the service charge inclusion. Yet they tried to hide that fact to take advantage of unsuspecting diners to finesse a tip out of them when service charge was already included. This was a dirty and shameful practice by their team.Value - 1/5. Burger was awful and way overpriced at $16 for the counter combo. This would be overpriced even if the service charged was included in the menu, as advertised online, but they tried to hide that language to charge you even more. I feel disgusted to support such an establishment with unethical practices. Trust the low ratings and hard pass.Parking - Mall Lot (Free)

Good service, we are not here at a busy time (late afternoon). Pretty restaurant, convenient location in the large Safeway shopping center. We like the "create your own" idea- customize it how you like. Portion are big, sides are separate, not included, you can add what you want for $4. Some more upscale stuff is a higher price. We liked our food, server was friendly and fast. Cost $60 for 2 burgers, sides, and water for our beverages. Loved being able to choose bread, condiments and filling. It's "spendy" but fun. There's a bar area inside.

While the baseline cost of this burger is high, the amount of toppings/fixings (~20!) you can add for free is pretty monumental. A hard boiled egg, no problem! Slaw, veggies, grilled pineapple, sure! All for no extra cost.So it's impressive and you end up with a towering stack of food. We got take out and our order was ready when we arrived, so service was good. We just stopped in, but it looks like a fun place to eat in as well.The burger tasted good, was filling, so easy place to like and nice variety of protein bases. I had the grilled chicken and my wife had the veggie burger.

Tried their Impossible Burger for the first time, and it was good. Service was a little slow, but I love their fries and onion rings. Overall, The Counter delivers an okay experience across all their locations. I would probably give this The Counter a 3.5 rating if I could.

It was just ok for $24 total with no sides or drinks! Yikes. I got the vegan cheese added not realizing that this was an extra $1.50 and it was super weird looking - not melted - never seen anything like this before anywhere else. Scraped it off. Otherwise it was an ok burger just way too much money for what you get IMO. Awkward to eat as most of their burgers are stacked so high even with just minimum amount of toppings. Ended up having to ditch half the bun to try to bit into it without a huge mess lol

the counter is known for their burgers, but i ended up ordering the "sonoma bowl" for more vegetables: quinoa, mixed greens, beef patty, tomatoes, onions, pesto, herbed goat cheese.the burger was decent (a little dry) and had herbed goat cheese slathered on the top. there was not much mixed greens or quinoa. the tomatoes and onions were oven roasted which was nice but i thought the dish had an unnecessary amount of onions. overall, it was okay -- i feel like given the price point, there could have been a bigger portion or more flavorful.

I've been here a few times but not recently - in fact it's been a few years. And when I've gone, I've always ordered a burger - that is what they do after all! But the chili caught my eye on the menu so decided to change it up.The portion was large - enough remaining for lunch the next day. I didn't see any pics on Yelp so wasn't sure what to expect. There are many types of chili but I like just about all of them so I wasn't too worried. The consistency is almost like sloppy joes although not as sweet - you could definitely make a sandwich out of it. It comes with two slices of toast for just that purpose. If you are expecting more soup like then I would skip.Apologies for the pic - already had a few bites (have to remember the phone eats first!). I asked them to hold the cheese. It was filling and tasted pretty good - not the best ever but solid 4 stars for that type of chili.We also had the shoestring fries and onion strings which were both amazing!

The Hamburgers, whether on the regular Menu or Make Your Own, were OUTSTANDING. Grass-fed beef, great regular Fries, Sweet Potato Fries or Onion Rings were NOT over-fied; they were crunchy without being overcooked.The service was knowledgeable, quick, and very friendly. The place is a bar, but a really contemporary one. Dark colors, but huge windows do keep the space light and airy.When traveling away from home, it is always thrilling to find a delightfully COOL place like The Counter. Thank you for a delightful evening. Sorry no photos.

I've been coming here for eight years and the burgers are excellent. But after my last three visits, I gotta say I won't be coming back. The primary reason is lack of cleanliness. Maybe there is surface cleaning, but basically the bathroom is filthy. Dirt swept into corners where it has accumulated. Toilet paper dispensers empty, and the floor disgusting and sticky. Also, I happened to be seated in a way I could see into the kitchen - it looked just as dirty as the women's bathroom. Ironically, we are sitting eating and the guy starts sweeping around our table! Not good restaurant etiquette at all. A more minor issue is head banging acid rock. Like why??? I'm bummed as it's been a place for a reliable burger, but it's too gross now.

Food: asked Extra well done on meat; even added, with burn't edges. Husband wrote on paper, burn it. Meat looked broiled or cooked ontop of grill with lots fat. Hus aaked for cheese; no cheese. Service: customer svc courteous, friendly, professional.Cleanliness: hus used bathrm: dirty. Soap dispenser with crud, mold, mildew and dust on top. Sink dirty, stained, spots on metal part. No papertowels in dispenser to dry hands ( though airblower did work). Trash bin up against stall door overflowing...F by dept of public health in my opinion. We will never return here ( not like its a cheap place)! Would give 2 but bathrm killed it. Mom always said, you can tell how clean personnel is by the cleanliness of a bathroom!!