Poolside Grill

So glad to have tried the poolside grill while at the Sheraton, Freindly and attentive staff, clean environment and sanitizing between customers . The food was delicious and moderate prices . We had the Eggs Benedict and 2 egg breakfast, coffee and juice all delicious and full of flavor. Recommend a visit when in the area . Special treat we saw one our favorite jazz artist Terrace Martin at the poolside grill . Too excited missed getting food pictures lol.

Very disappointed with the service this time staying at the Sheraton. Lunch\dinner staff were ghosts during our meal. Waited over an hour for food and the restaurant was empty. There were plenty of staff in the back. We had to get up multiple times to go ask for ice tea refills, the check and to-go boxes. They still forgot to bring them after multiple requests. Breakfast was no different. Even more staff in the back talking loudly and socializing about tik-tok videos they were on their phones. Food was mediocre. During previous stays at this hotel, service and food were excellent. Not sure what changes have occurred, but it's very obvious it is not the same management. Definitely recommend finding food off site.

This restaurant is located inside the Sheraton Palo Alto and as the name states it is right next to the pool aka poolside. There is plenty of seating as well as seating at the bar, and there is outdoor seating when the whether is nice. They have several televisions in the bar area so for those sports nuts you can pick and choose your sport. My daughter and I have eaten here several times while staying at the Sheraton as well as come in for the celebratory after game drink because our team has won or the "I can't believe it" drink because our team lost miserably. For breakfast you can order off the menu or partake in their buffet or order room service. And you can't beat the location if you're staying at the Sheraton as it's always just an elevator ride from your room. And we've done it all, drinks & dinner, drinks & appetizers, buffet breakfast, off the menu breakfast and room service. And it's all been good for the past 10 years so far.I definitely recommend this restaurant when staying at the Sheraton or even if you're not as the food, no matter what meal you're choosing, is good, the drinks are plentiful and the staff is pleasant.

It was a huge mistake ordering from the Poolside Grill. It was the day before surgery and I wanted to save myself some work finding other food, so I ordered over the phone from my room and said I'd walk down and get it (or else it's a $3 delivery and 19% automatic gratuity). As a person that tips based on service, I didn't feel comfortable with a flat rate. After ordering at 7:45 P.M. and it finally being 9, I called and asked if my food was ready since they never called to let me know. They said no and to wait another 15 minutes. By 9:40 I called again since they still didn't call me and it was not done STILL. I told them I'd be down in ten minutes because I'm almost at my cutoff for eating (because of surgery). I waiting in their lobby for 5 minutes before anyone greeted me, then waited another ten minutes for my order. Let me tell you when I opened my food in my room and compared to cost I was extremely disappointed. The chips and salsa, which I was hoping would be home made salsa, were store bought and soggy. That dish was $10 and over priced. I wouldn't even pay $10 for that plate in Las Vegas. The second dish, which was the angel hair pasta and shrimp, was $26. First disappointment was there were probably a total of three shrimp that were cut into pieces and dispersed through the pasta. Second disappointment was there was no sauce or anything on the noodles... it was absolutely dry. Only thing good about the dish was the garlic bread and I bet it was pre-made and frozen. So after spending $36 plus tip and fees, my total was around $47 for two horrible dishes. To top it all off, at about 3 A.M. I began to have food poisoning. That's how my entire night went and I regretted my decision to eat there even more. So if I can recommend it, from someone who travels and eats at restaurants a lot... do not order food here unless they make major changes. Side notes: the menus outside the building don't match the menus inside (not even close) and they have a plaque talking about their amazing sous chef that is supposedly there but is likely that he is not. The only good thing about this restaurant are the nice employees.

Ate here a number of times while staying at the hotel for five days. Were really happy with the quality of the food. The service was a little slow at times. Not sure I would pay the price to come if we were not staying there but well worth it for the quality + convenience.

We only came in here for a coffee but the lady was so sweet, she even helped us heat up our leftovers from my friends wedding the night before. I tipped but she said we didn't have to pay anything extra for the service. Super kind. Super nice.

Beautiful mother's day brunch, plentiful food and dessert, rose for mom, and the pool side view was icing on the cake.Mom loved it! Everyone wins. We stayed here and got extra SPG points too.

My son had the burger & I had the chicken quesadilla. They were both fantastic. The next day he had the burger again & I had the turkey club. Also very good. The staff is nice, efficient, and hardworking.

Food and ambiance was wonderful. Wait staff were very friendly. I would recommend this restaurant its quick and easy and attached to the hotel

When I'm traveling, I always enjoy the hotel breakfast buffet. I recently discovered that I can have a nice buffet without traveling, right here in Palo Alto at the Poolside grill. On the day I visited, the buffet had a lot of variety: eggs, sausage, bacon, tater tots, yogurt, granola, fresh fruit (not just melon), cereal, bagels, pastries, muffins, orange juice, grapefruit juice, and more. The food was fresh and the eggs were hot. I thought the price of $23 was very reasonable. I recommend it.A few minor glitches: the sign said please wait to be seated, but after waiting several minutes I finally had to track down a waiter, who told me to sit anywhere. There was a similar slow down when leaving: since most customers charge to their room, I suspect they're not used to spotting credit cards and I had to hail the waiter to pay my bill. None of the food was labeled, so I'm not sure what kind of muffins they served, or the bagel flavors, or the identity of one of the hot dishes (I think it was a bread pudding). But the staff was friendly and I'm sure would have explained had I asked.A breakfast buffet is often a high-end affair with a price to match. The Sheraton Poolside Grill is a refreshing alternative: a reasonable selection of good quality food at a fair price.